We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paul A Warloski class videoClosed   Amelia   Updated October 11, 2021 at 10:39am   2 Most recent comment from [deleted]:Hi, Paul,Thank you for choosing Amelia.I'm afraid, at the moment Amelia has no built-in feature that would allow to store videos right inside the plugin. However, probably, it can be achieved wi ... KURT R LIBBY Moving to new hostClosed   Amelia   Updated October 11, 2021 at 10:27am   2 Most recent comment from [deleted]:Hi, Kurt,Thank you for choosing Amelia.If you are moving the whole website to another domain, we can suggest using the Duplicator Plugin. We use it and it's working fine because it will transfer ... Leonardo CustomizationClosed Pre-purchase questions for Amelia   Updated October 11, 2021 at 10:22am   2 Most recent comment from [deleted]:Hi, Leonardo,Thank you for reaching out to us.I'm afraid, there's no option to change the color of the Time Zone selection drop-down on tje Customize page. But it can probably be achieved ... Jay Kew Enquiry on Amelia featuresClosed Pre-purchase questions for Amelia   Updated October 11, 2021 at 9:55am   2 Most recent comment from [deleted]:Hi, Jay,Thank you for reaching out to us.Yes, we do have a similar feature called "Packages of Services". It is a feature that allows creating packages of multiple appointments (of the same or diffe ... Apple Tree Google Calender time one hour lateClosed   Amelia   Updated October 11, 2021 at 9:15am   5 Most recent comment from Aleksandar Vuković:Hello there.The time zone you configured is the time zone all your appointments are booked in - that's how they're saved in the database.If the time zone was UTC, and there's an appoint ... Rodrigo Contreras icon missingClosed   Amelia   Updated October 11, 2021 at 8:55am   5 Most recent comment from Aleksandar Vuković:Hello Rodrigo.Your theme is overwriting our CSS with the "font-family" property:The only way to make it work without changing the theme would be to apply this custom CSS to all pages where Amelia is b ... swissthai upgrade basic to Pro , please help meClosed   Amelia   Updated October 11, 2021 at 7:13am   11 Most recent comment from Aleksandar Vuković:Hello there.We've issued a refund for the amount of the remaining time on the basic license:If not already, you will receive your money in 5 - 7 business days. The basic license has been revoked. ... Angenon packageClosed   Amelia   Updated October 10, 2021 at 5:21pm   2 Most recent comment from [deleted]:Hi NicoThank you for reaching out to us.I would suggest using service extras for this scenario.This way you would be able to add another person for a lower price or you can create a separate service ... krishna aura Social media ShareClosed   Amelia   Updated October 10, 2021 at 4:44pm   2 Most recent comment from [deleted]:Hi KrishnaThank you for reaching out to us.You can add tags to your events and use a shortcode like this to display only desired events on a specific page which you can then share on your social media ... David MREL ShortcodesClosed   Amelia   Updated October 10, 2021 at 4:12pm   2 Most recent comment from [deleted]:Hi DavidThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features due to our privacy policy. You can only display the number of participants. It p ... Emanuele Vertical responsive tableClosed Pre-purchase questions for wpDataTables   Updated October 10, 2021 at 3:22pm   2 Most recent comment from [deleted]:Hi EmanueleThank you for reaching out to us.wpDataTables does offer an option for mobile responsiveness but I'm afraid it is not possible to choose a custom layout. You can read all about this f ... Scott Simpson Unable to align button in tableClosed   Master-Detail Tables for wpDataTables   Updated October 10, 2021 at 1:13pm   2 Most recent comment from [deleted]:Hi ScottThank you for reaching out to us.There's no way to set this up with table or column settings, so you would need to add a custom CSS class to the column you wish to change the alignment fo ... Tung Truong Email PlaceholderClosed   Amelia   Updated October 10, 2021 at 12:54pm   2 Most recent comment from [deleted]:Hi Tung Thank you for reaching out to us. We added the placeholder %appointment_deposit_payment%, so you will be able to indicate the size of the deposit paid in email notifications to your Employees ... BUSEYNE Karyne Rappel de rendez-vousClosed   Amelia   Updated October 9, 2021 at 9:40am   2 Most recent comment from [deleted]:Hi BUSEYNEThank you for reaching out to us.cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled ... Rodrigo Contreras will amelia lock a employee time slot after first service bookedClosed   Amelia   Updated October 9, 2021 at 8:29am   2 Most recent comment from [deleted]:Hi RodrigoThank you for reaching out to us.If you assign an employee to a few different services and one time slot for one specific service gets booked the same time slot will become unavailable for ...