We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Netzbewegung Select fields in wpdata config menueClosed   wpDataTables   Updated October 12, 2021 at 8:27pm   5 Most recent comment from [deleted]:Hi thereUnfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issu ... David A Meyer More dataClosed   wpDataTables   Updated October 12, 2021 at 8:23pm   2 Most recent comment from [deleted]:Hi DavidThank you for reaching out to us.If I understand your question correctly you could use calculation functions ( https://wpdatatables.com/documentation/table-features/calculation-functions/ ) ... Rodrigo Contreras how to set a service with a predefined recurrenceClosed   Amelia   Updated October 12, 2021 at 4:05pm   2 Most recent comment from [deleted]:Hi RodrigoThank you for reaching out to us.Unfortunately this is not possible for appointments but we can recommend using events, since you can add multiple dates for the event and once the customer ... Victor Reyes Benites Demo BugClosed Pre-purchase questions for wpDataTables   Updated October 12, 2021 at 4:03pm   6 Most recent comment from Aleksandar Vuković:I'm glad to hear that, VictorIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Eric Ma Clone tales from DEV to PROD siteClosed   wpDataTables   Updated October 12, 2021 at 3:42pm   3 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.Other than cloning the site, another option would be to copy all database tables (wp_wpdatatable_#) along with tables wp_wpdatatables, wp_wpdatacharts, wp_wpda ... Joshua Newhouse Multiple bookingsClosed   Amelia   Updated October 12, 2021 at 2:58pm   4 Most recent comment from [deleted]:Hi JoshuaWe are sorry to hear that.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, an ... Warzone_Loadout Change the search field CSSClosed   wpDataTables   Updated October 12, 2021 at 2:43pm   2 Most recent comment from [deleted]:Hi AlexThank you for reaching out to us.All available modifications you can find in the customize tab of the table but if what you are trying to acieve is not possible with the builtin features you wi ... Paul Sallaway Notification placeholder for payment method?Closed   Amelia   Updated October 12, 2021 at 2:03pm   2 Most recent comment from [deleted]:Hi Paul,thank you for reaching out to usAt the moment there are no specific placeholders which would indicate payment method used for the booking; it would be beneficial, so I'll kindly ask you ... Paal Joachim Romdahl Quickstart guide adjustmentsClosed   Amelia   Updated October 12, 2021 at 1:56pm   2 Most recent comment from [deleted]:Hi Paal!Thank you so much for the input and constructive suggestionsI have forwarded these to our team, to take into consideration - we don't currently have revision in plan but we would love to ... Esko Autio ImagesClosed Pre-purchase questions for wpDataTables   Updated October 12, 2021 at 1:07pm   2 Most recent comment from [deleted]:Hi Esko Thank you for reaching out to us. Images can only be added one at a time, when you edit the row. All those images can be added through the Image Columns. Going through the database would req ... Raphael Nordier Needs help ;)Closed   Amelia   Updated October 12, 2021 at 12:19pm   45 Most recent comment from Raphael Nordier:resolved ;) Steven Events Google MeetClosed   Amelia   Updated October 12, 2021 at 11:47am   11 Most recent comment from [deleted]:Hi Steven,thank you for contacting back Arthur thank you for the kind input!As Google Meet is connected to Google Calendar integration, it can only be used for Appointments from Services at the mome ... Valentin Schrod Several functions not possibleClosed   Amelia   Updated October 12, 2021 at 11:26am   2 Most recent comment from [deleted]:Hi Valentin,thank you for reaching out to usI'm afraid that Events only have Maximum Capacity available to be modified at the moment; for the change of this particular functionality, I'll k ... Francesco Marcuzzi Different time depending by periodClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 11:19am   2 Most recent comment from [deleted]:Hi Francesco,thank you for reaching out to usSure, you would just need to use Special Days to create Employee's schedule, instead of regular Work Hours that repeat every week.In this way you wou ... Irtaza Stripe Zip Code With ameliaClosed   Amelia   Updated October 12, 2021 at 10:56am   5 Most recent comment from [deleted]:Hi Luke Kay,Stripe recognizes the card information that you provide to the input fields and depending on that the postcode field modifies or disappears, whether it is needed for the country where tha ...