As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Carmelo Caruso Powerful filters addonClosed   wpDataTables   Updated October 21, 2021 at 2:06pm   2 Most recent comment from [deleted]:Hi CarmeloThank you for reaching out to us.You need the wpDataTables 2.1+ full version to run the addo. It will not work with earlier versions of the plugin, or with wpDataTables Lite. So yes, it is c ... Steve Admin email settingsClosed   Amelia   Updated October 21, 2021 at 1:51pm   2 Most recent comment from Marko Davidović:Hi Steve, Thank you for choosing Amelia, and for reaching out to us. If you, as an admin, want to receive all notifications: SMS and E-mail you will have to set up the following: Send all notification ... Yorman Millano ¿Puedo limitar la edición sin afectar la creación de entradas?Closed   wpDataTables   Updated October 21, 2021 at 1:45pm   4 Most recent comment from [deleted]:Hi YormanI'm afraid so.I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers requesting those ... Kerri Farnsworth Employee AvailabilityClosed   Amelia   Updated October 21, 2021 at 1:20pm   4 Most recent comment from [deleted]:Hi, Kerri,Sorry for the delayed response.If you place a Step-by-step booking form for only one Service assigned to only one Employee on the page, then your Customers will be presented with the Calen ... Alejandro Sanz Pascual Staff assigned to two events at the same timeClosed   Amelia   Updated October 21, 2021 at 1:17pm   4 Most recent comment from [deleted]:You are most welcome Please join our community on this link and never miss notifications about new cool features, promotions, giveaways or freebies.Have a wonderful day! Stefanie Pilz event image in list view possible?Closed   Amelia   Updated October 21, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi, Stefanie,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible with the current built-in features in Amelia. The only view that displayed pictures straight away is t ... Hugo Soares Html not workingClosed   Amelia   Updated October 21, 2021 at 12:31pm   5 Most recent comment from [deleted]:Hi HugoThank you for the update, I am glad to see the issue is gone If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Gerald AppointementClosed   Amelia   Updated October 21, 2021 at 10:42am   2 Most recent comment from Aleksandar Vuković:Hello GeraldI'm sorry, but I don't quite understand the question. I see you have quite a lot of services on the front-end, so I don't know if you're referring to a specific se ... E A W SMITH Pre Sale QuestionClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 10:36am   2 Most recent comment from [deleted]:Hi there,thank you for taking interest in Amelia, and for reaching out to usYes, you can set up different Locations in Amelia, and assign locations to specific services, which would be available there ... parv Refund on cancellationClosed   Amelia   Updated October 21, 2021 at 10:22am   2 Most recent comment from [deleted]:Hi Parv!Thank you for reaching out to usI'm afraid that automatic refunds aren't possible, and I couldn't promise that they will be; since Amelia does not store customer payment informa ... Leonard Amelia - Enterprise-Level Appointment Booking WordPress PluginClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 9:46am   2 Most recent comment from [deleted]:Hi Leonard,thank you for reaching out to us, and for taking interest in AmeliaAt the moment, Amelia prices can vary either per Service (one price set for all customers choosing this service), Employe ... Glenton Samuels PHP Hooks action/triggers for AmeliaClosed   Amelia   Updated October 21, 2021 at 9:25am   2 Most recent comment from [deleted]:Hi Glenton,thank you for reaching out to usUnfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.befo ... Fabio Bulk employee creationClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 9:23am   2 Most recent comment from [deleted]:Hi Fabio,thank you for reaching out to usAt the moment, it's not possible to import data to Amelia, I'm afraid; you can add the employees but it would need to be done manually. Troy Church payment gatewaysClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 8:32am   2 Most recent comment from Marko Davidović:Hello Troy, Thank you for your interest in our product. You don't have to use PayPal or Stripe because when WooComerce is on that is the only available payment method. If you enable the "Chase P ... Stephen GHOMMIDH Book multiple event in customer cartClosed   Amelia   Updated October 21, 2021 at 7:14am   2 Most recent comment from Marko Davidović:Hi, Stephen,Thank you for choosing Amelia.At the moment it is not possible to book multiple appointments or events at once, unfortunately. There was a workaround for this in the past, but WooCommerce ...