We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jan Allow booking only for next day and forwardClosed   Amelia   Updated October 5, 2021 at 5:27pm   2 Most recent comment from [deleted]:Hi JanThank you for reaching out to us.You can manage time required before booking in Amelia - Settings - General settings Yvette Boye Not show all details in checkoutClosed   Amelia   Updated October 5, 2021 at 3:42pm   4 Most recent comment from [deleted]:Hi YvetteI can explain how to find and copy the selectors you need to use to hide something. Right-click on the part you wish to hide and inspect the element: Then, when you hover over the code, that ... Kelly Spence paymentsClosed   Amelia   Updated October 5, 2021 at 3:38pm   2 Most recent comment from [deleted]:Hi Kelly,thank you for reaching out to usHave you done this in Amelia > Settings > Payments only? If so, please also open each service in Amelia > Services, go to Settings > Payments > and enable it t ... Damien Roilyer Comment and rating functionalityClosed Pre-purchase questions for Amelia   Updated October 5, 2021 at 3:29pm   2 Most recent comment from [deleted]:Hi Damien!Thank you for reaching out to usAmelia does not have a review feature at the moment; however, client receives an email notification after the appointment has passed; you can insert a link fo ... Rohan Yoon cronjobClosed Pre-purchase questions for Amelia   Updated October 5, 2021 at 3:26pm   4 Most recent comment from [deleted]:Hi Rohan,in order to make sure 100% you would need to make a fictional appointment for an email that you have access to so that you can check the notifications arriving in real time. Cristián ConfiguraciónClosed Pre-purchase questions for wpDataTables   Updated October 5, 2021 at 3:22pm   3 Most recent comment from [deleted]:Hi CristiánThank you for reaching out to us.- Yes the yearly subscription basic licence is 59 USD.- The Price cannot be hidden with he builtin options but I can explain how to find and copy the se ... John Hladek Developer informationClosed   wpDataTables   Updated October 5, 2021 at 3:18pm   2 Most recent comment from [deleted]:Hi John Thank you for the feedback. I'll kindly ask you to add it as a suggestion on this page. Do let us know if there is anything else we can assist you with.Have a wonderful day!  Giuseppe Trovato querying gravityForms wpdatatableClosed   wpDataTables   Updated October 5, 2021 at 3:11pm   2 Most recent comment from [deleted]:Hi GiuseppeThank you for reaching out to us.The table's structure exists in wp_wpdatatables_columns database table, where only the configuration of columns and options are stored. The data itsel ... Daniel Jirenius RefundClosed   Amelia   Updated October 5, 2021 at 3:08pm   4 Most recent comment from [deleted]:Hi DanielAmelia has a direct integration with Woo Commerce. But please note that we only have a native integration with the main Woo Commerce plugin, it's addons are not confirmed and we cannot g ... Rufaidh Settings Not SavingClosed   Amelia   Updated October 5, 2021 at 2:45pm   3 Most recent comment from [deleted]:Hi RufaidhThank you for reaching out to us.This usually happens if you have a language checking tool, like "Gramarly" or "LanguageTool" installed on your browser. When you get to the Notifications pag ... Tijmen Front-end selectable rowsClosed   wpDataTables   Updated October 5, 2021 at 2:25pm   2 Most recent comment from [deleted]:Hi TijmenThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  F ... swan arnoult Plugin not working!Closed   Amelia   Updated October 5, 2021 at 2:21pm   2 Most recent comment from [deleted]:Hi SwanThank you for reaching out to us.Can you please check these points: 1. Is the service visible on the site?  2. If yes, is the employee assigned to the service? 3. If he is, check his working h ... JEAN MICHAEL IMPERA I CAN'T DOWLOAD PRO PLUGINClosed   Amelia   Updated October 5, 2021 at 1:04pm   2 Most recent comment from [deleted]:Hi Jean, thank you for purchasing Amelia and for reaching out to us That can happen due to your browser settings, however, don't worry, I am sending you the plugin in the attachment of this repl ... Tania Emmerechts Teams integrationClosed   Amelia   Updated October 5, 2021 at 1:01pm   2 Most recent comment from [deleted]:Hi, Tania,Sorry for the delayed response.The feature is on our to-do list, but however, I cannot tell you precisely when it will be implemented. It's not on our roadmap yet, so not in the next u ... Jose Nino Packages (Custom Field)Closed   Amelia   Updated October 5, 2021 at 12:52pm   2 Most recent comment from [deleted]:Hi, Jose,Sorry for the delayed response.I'm afraid, at the moment it's not possible to add Custom fields to the entire Packages, but you can add them to the Services included in the Package ...