Public Ticket #2892729
Not possibole to schedule a new appointment in back-end


  • Karl Jeller started the conversation


    I open this ticket for my client Sylvia Spath and sorry for my bad english.

    The problem: Since today, it is not anymore possible to schedule an appointment through the back-end. It is not possible to enter a customer name. Under the costumer-name-field pop up a field with the information no data.  All other fields work fine.

    Thank you for your help

    Karl Jeller

  • [deleted] replied

    Hi, Karl,

    Thank you for reaching out to us.

    Please try to clear the site and the browser cache.

    If that doesn't help, please provide us with a temporary WP Admin login for further investigation. You can post credentials as a private reply under this ticket. 

    Best Regards.

  • Karl Jeller replied

    Thank you for taking the time to reply.

    I deleted the site and browser cache before I opend this ticket. Unfortunately that did not change anything.

    The good messsage: It basically works again now. When I create a new appointment and click in the customer field, the window with the registered customers opens again. If I enter the name of a customer very slowly (a maximum of three letters, then a pause, and another three letters) Amelia searches and is able to filter out the name. But if I enter the name quickly, the message "no data" appears.

    Could it have anything to do with the connection to the database?

    In any case, we can enter appointments in the back end and booking works anyway via the front end.

  • [deleted] replied


    Thank you for the explanation.

    I'm afraid, we have an issue with the Customer search field at the moment, and as you said, if you enter the name too fast, the plugin returns the message "no data".

    Our developers added a fix but it affected the plugin's speed, that's why they had to remove it. Now they are working on a new solution, and t will be added to the next update or the one after.

    Sorry for this inconvenience.

    Please let us know if you have any other questions.

    Best Regards. 

  • Karl Jeller replied

    Thanks Liza for your answer.

    It's not a big problem for us at the moment. If it's fixed soon, that's great, of course.

    Thank you and greetings from Austria Karl