We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christian Saum Different availability hours for servicesClosed   Amelia   Updated October 22, 2021 at 9:53am   3 Most recent comment from [deleted]:Hi Christian!Thank you for reaching out to usIf you need both services to be available, then you're on a good road by making 2 employees. You would just need to connect them both to the same cale ... Matteo Booking bug reportClosed   Amelia   Updated October 22, 2021 at 9:35am   7 Most recent comment from Aleksandar Vuković:Hey MatteoThis has been implemented for the next update, which should roll out on Monday. I can't guarantee that it will be released on Monday exactly, but it's scheduled for Monday.Sorry f ... Stephen H Schmitt there was an error trying to insert a recordClosed   wpDataTables   Updated October 22, 2021 at 8:39am   6 Most recent comment from Aleksandar Vuković:Hello RonStephen had an incorrect column saved as the "ID column for editing" I suppose, but he never responded to the ticket, so I can't say for sure.Please open a new private ticket, where you ... Elodie Bug with Events back-endClosed   Amelia   Updated October 22, 2021 at 8:33am   10 Most recent comment from Aleksandar Vuković:You're welcome, ChristopheGlad I could help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ... Harith Jayasena Notification messages not savingClosed   Amelia   Updated October 21, 2021 at 11:05pm   2 Most recent comment from [deleted]:Hi, Harith,Sorry for the delayed response.This issue usually occurs when there's Grammarly or any other language tool installed on the site or browser. So, if you have some similar add-on, pleas ... Dave How would amelia work for a boat tour companyClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 10:57pm   2 Most recent comment from [deleted]:Hi, Dave,Thank you for reaching out to us.Basically, there are two types of bookings in Amelia: Appointments (aka Services) and Events. Appointments are being defined by the Service's duration, ... Patricia Meier booking personal timeClosed   Amelia   Updated October 21, 2021 at 10:50pm   3 Most recent comment from [deleted]:Hi, Patricia,Sorry for the delayed response.And thank you for your kind words, on behalf of my team I can say that we highly appreciate them.Ronnie is absolutely right: if you use Google Calendar or ... James Fouché Exporting a customer's telephone numberClosed   Amelia   Updated October 21, 2021 at 10:37pm   2 Most recent comment from [deleted]:Hi, James,Sorry for the delayed response.I'm afraid, at the moment it's not possible to add this field to the export feature on the Finance page.You can suggest that as a feature request he ... Debbie Hughes Hughes SMS screen FAILs all the timeClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hi, Debbie,Sorry to hear that you faced this issue.Please make sure that you use Amelia version 3+.Also, please try to clear the site cache. If that doesn't help, then most probably you need to ... Harith Jayasena Using 1 domain/year packageClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 6:40pm   3 Most recent comment from Harith Jayasena:Thank you Liza.I got itand also I have already purchased. Aric Tucker Display columns from two related tablesClosed   wpDataTables   Updated October 21, 2021 at 5:03pm   2 Most recent comment from [deleted]:Hi AricThank you for reaching out to us.If I understand correctly you would like the column B and C to be automatically populated when you select a value in column A?Unfortunately this is not possibl ... lujeffcoat PackagesClosed   Amelia   Updated October 21, 2021 at 4:40pm   4 Most recent comment from [deleted]:Thank you for your suggestion, we will definitely take it into consideration.Until it is implemented you can join our community on this link and never miss notifications about new cool features, prom ... IW removing "values" in chartClosed   wpDataTables   Updated October 21, 2021 at 4:34pm   6 Most recent comment from [deleted]:Hi IWI am glad to hear you were able to find a solution but I will forward this to our developers anyway, they will make sure there are no bug in the code.If there is anything else we can assist you ... IW OneDrive-Wpdatatable linkClosed   wpDataTables   Updated October 21, 2021 at 4:27pm   2 Most recent comment from [deleted]:Hi IWThank you for reaching out to us.Unfortunately we do not have this integration so it is not yet possible to import Excel files directly from OneDrive.I'll kindly ask you to add it as a feat ... Rik Viergever css global colorsClosed   wpDataTables   Updated October 21, 2021 at 4:14pm   4 Most recent comment from [deleted]:Hi RikOf course I forwarded this to our developers but feel free to leave your suggestions on this link so it would go straight to themFeature suggestion - wpDataTables - Tables and Charts WordPress ...