We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Daniel Pre PurchaseClosed Pre-purchase questions for wpDataTables   Updated October 25, 2021 at 5:14pm   5 Most recent comment from [deleted]:Hi DanielThis depends on the source file you are using. For example an Excel file type - they generally work slower than CSV-files, or even Google Spreadsheets; this format will work only up to a ce ... Gordon Mendeszoon Set focus in first input field in modal boxClosed   wpDataTables   Updated October 25, 2021 at 4:48pm   4 Most recent comment from [deleted]:Hi GordonUnfortunately this cannot be achieved using the plugin's builtin features and the provided support doesn't cover custom coding, so we wouldn't be able to assist you much there ... IW sql table loading and disappearingClosed   wpDataTables   Updated October 25, 2021 at 4:45pm   2 Most recent comment from [deleted]:Hi IWThank you for reaching out to us.This looks like a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the theme and see ... Lucas Hilty Editable Forminator-based tableClosed   wpDataTables   Updated October 25, 2021 at 4:42pm   7 Most recent comment from [deleted]:Hi LucasYes, you would. Bare in mind it needs to be imported as it won't work with tables linked to the CSV file.Do let us know if there is anything else we can assist you with. Stegemüller Can the Premium version build SQL-statementsClosed Pre-purchase questions for wpDataTables   Updated October 25, 2021 at 4:08pm   2 Most recent comment from [deleted]:Hi HanneIf I am not mistaken, this is a duplicate ticket, so in case you missed my previous reply from a few days ago let me post it below:This can be achieved using MySQL query-based tables. If yo ... Carmelo Caruso can I build more than one filter for the same column?Closed   wpDataTables   Updated October 25, 2021 at 3:33pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  David Presale -Report BuiderClosed   wpDataTables   Updated October 25, 2021 at 3:09pm   2 Most recent comment from [deleted]:Hi DavidThank you for reaching out to us.Unfortunately, this can't be done out-of-the-box with the plugin. Our Formula columns can only calculate numerical data (integers and floats), but it can& ... David ChartsClosed   wpDataTables   Updated October 25, 2021 at 2:55pm   2 Most recent comment from [deleted]:Hi DavidThank you for reaching out to us.Each chart engine has its own rules for how many columns and what column types can be added to create a chart. Please follow the instructions in the notice an ... Luca Girardi Mobile versionClosed   Amelia   Updated October 25, 2021 at 2:27pm   5 Most recent comment from Marko Davidović:Hello Luca, To be able to immediately see the calendar from the mobile version you need to set a filter for a specific service or for a specific employee using Amelia shortcode. For example: [ameliabo ... Tim RegistrationClosed   Amelia   Updated October 25, 2021 at 1:01pm   2 Most recent comment from [deleted]:Hi Tim,thank you for reaching out to usYes, this feature isn't available in Amelia, however, I will inform the team of your suggestion.If you have a minute,  I'll kindly ask you to add it ... sarmishta s Google calendar integrationClosed   Amelia   Updated October 25, 2021 at 12:59pm   2 Most recent comment from [deleted]:Hi Sarmishta,thank you for reaching out to usPlease make sure that in Amelia > Settings > Integrations > Google, following information is filled out correctly:Client KeyClient SecretRedirect URIYou ... poorya kamalian Sending html email to customersClosed   Amelia   Updated October 25, 2021 at 10:30am   2 Most recent comment from [deleted]:Hi Poorya,thank you for reaching out to usHave you updated your Amelia to version 4.2? Because we have introduced the option to customize the email template with HTML; simply click on the button below ... Margarida Barreto Database connectionClosed Pre-purchase questions for Amelia   Updated October 25, 2021 at 10:28am   5 Most recent comment from Margarida Barreto:Hi Liza, many thanks for your feedback!!I´ll see with my client what he prefers. Best Regards! Samisha S Shropshire Customer's Can receive emailsClosed   Amelia   Updated October 25, 2021 at 10:18am   4 Most recent comment from [deleted]:Hi Samisha,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it h ... Rob McKinney TaxClosed   Amelia   Updated October 25, 2021 at 10:11am   2 Most recent comment from [deleted]:Hi Rob,thank you for reaching out to usThere isn't a possibility of adding VAT to prices in Amelia with its current built-in features, unfortunately.  Taxes can be added to prices only in WooCo ...