As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Gianpio Di Mario Technical QuestionsClosed   Amelia   Updated October 28, 2021 at 8:40pm   17 Most recent comment from [deleted]:Gianpio,Thank you for letting us know. I'm glad to hear that your team has found a way to achieve that.Yes, that's true, some features are missing in our plugin, just because we cannot imple ... Roz Brassington online classes - setting up locationClosed   Amelia   Updated October 28, 2021 at 8:38pm   2 Most recent comment from [deleted]:Hi RozThank you for the update we are glad to hear you were able to find the solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful ... Ralf recurring appointment every two weeksClosed   Amelia   Updated October 28, 2021 at 8:32pm   2 Most recent comment from [deleted]:Hi, Ralf,Thank you for reaching out to us.You should set this Service availability through the Special days in the Employee's profile, for example:Thus, you can add the entire 14-day long period ... David Salazar How to load a segment of a table?Closed   wpDataTables   Updated October 28, 2021 at 6:29pm   2 Most recent comment from [deleted]:Hi DavidThank you for reaching out to us.You can add a filter through the shortcode if you assign one of our placeholders to column settings/filters/predefined filtering value. If you add %VAR1% as ... Karin Remmers mailgun settingsClosed   Amelia   Updated October 28, 2021 at 5:05pm   3 Most recent comment from Aleksandar Vuković:Hello Karin.Sorry for the late response.We're not using Mailgun SMTP, we're using Mailgun API, so this limitation will not affect Amelia in any way. Norm Sash Export Table DesignClosed   wpDataTables   Updated October 28, 2021 at 4:01pm   2 Most recent comment from [deleted]:Hi NormIf I understand correctly you want to migrate wpDataTables to your other websites?Other than cloning the site, another option would be to copy all database tables (wp_wpdatatable_#) along with ... Olo Price per customers numberClosed   Amelia   Updated October 28, 2021 at 3:53pm   2 Most recent comment from [deleted]:Hi OloThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. We do have a Bringing anyone with you feature but it can only multiply the price ... Nick Beswick Error establishing a database connectionClosed   wpDataTables   Updated October 28, 2021 at 3:24pm   2 Most recent comment from [deleted]:Hi NickThank you for reaching out to us.Can you please check if you have the following drivers installed, and activated? These drivers need to be installed and activated on the server where your Word ... Abby Form customisationClosed   Amelia   Updated October 28, 2021 at 3:20pm   4 Most recent comment from [deleted]:Hi Abby!Thank you for contacting backHave you made sure to check the Services and Events they apply to during the creation, here:If you did and it still doesn't work, please provide me a tempora ... William Hartanto Coupon DepositClosed   Amelia   Updated October 28, 2021 at 3:17pm   2 Most recent comment from [deleted]:Hi William,thank you for reaching out to usWe do have coupon feature; these coupons can be sent automatically to the customer after they have a certain number of approved appointments, or you can cre ... Deborah Vassar Notification Settings won't update/send emailsClosed   Amelia   Updated October 28, 2021 at 2:41pm   4 Most recent comment from [deleted]:I'm happy to hear that, Deborah!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Octavio Luis amelia site for rent a carClosed Pre-purchase questions for Amelia   Updated October 28, 2021 at 2:10pm   2 Most recent comment from Marko Davidović:Hello Octavio, Thank you for your interest in Amelia, but unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed duration ... Artur Package Details placeholder duplicates everythingClosed   Amelia   Updated October 28, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hi Artur,thank you for reaching out to usWe have not had this issue reported; please check if any of the templates for the package already have any Google Meet placeholders.If not, please provide me ... Muhammad Hassan Moeen Notification Emails ErrorClosed   Amelia   Updated October 28, 2021 at 2:02pm   2 Most recent comment from [deleted]:Hi Muhammad,thank you for reaching out to usIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP ... Adrián Ďurica Amelia - Gym - Monthly season ticketClosed Pre-purchase questions for Amelia   Updated October 28, 2021 at 1:44pm   2 Most recent comment from Marko Davidović:Hello Adrián, Thank you for purchasing Amelia, and for reaching out to us. For you to be able to offer packages for example 20 appointments per month you will need to buy our pro license. When your ...