We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Leonard Amelia - Enterprise-Level Appointment Booking WordPress PluginClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 9:46am   2 Most recent comment from [deleted]:Hi Leonard,thank you for reaching out to us, and for taking interest in AmeliaAt the moment, Amelia prices can vary either per Service (one price set for all customers choosing this service), Employe ... Glenton Samuels PHP Hooks action/triggers for AmeliaClosed   Amelia   Updated October 21, 2021 at 9:25am   2 Most recent comment from [deleted]:Hi Glenton,thank you for reaching out to usUnfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.befo ... Fabio Bulk employee creationClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 9:23am   2 Most recent comment from [deleted]:Hi Fabio,thank you for reaching out to usAt the moment, it's not possible to import data to Amelia, I'm afraid; you can add the employees but it would need to be done manually. Troy Church payment gatewaysClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 8:32am   2 Most recent comment from Marko Davidović:Hello Troy, Thank you for your interest in our product. You don't have to use PayPal or Stripe because when WooComerce is on that is the only available payment method. If you enable the "Chase P ... Stephen GHOMMIDH Book multiple event in customer cartClosed   Amelia   Updated October 21, 2021 at 7:14am   2 Most recent comment from Marko Davidović:Hi, Stephen,Thank you for choosing Amelia.At the moment it is not possible to book multiple appointments or events at once, unfortunately. There was a workaround for this in the past, but WooCommerce ... Peter Event Editing Problem *URGENT*Closed   Amelia   Updated October 21, 2021 at 7:05am   6 Most recent comment from Peter:Hi AleksandarMany thanks for fixing the problem - really appreciate it. Events and attendees now function as expected.RegardsPeter gassiotllobet Form for each attendeeClosed   Amelia   Updated October 20, 2021 at 11:05pm   2 Most recent comment from [deleted]:Hi, gassiotllobet,Thank you for reaching out to us.I'm afraid, at the moment Amelia doesn't have such a built-in feature.However, you can collect information about additional attendees thro ... Fabio Page profileClosed Pre-purchase questions for Amelia   Updated October 20, 2021 at 10:12pm   2 Most recent comment from [deleted]:Hi, Fabio,Thank you for reaching out to us.I'm afraid, at the moment there's no such a built-in feature that would let to create Employees' profiles in Amelia.However, that can be achi ... DI PASQUALE Calvin Google CalendarClosed   Amelia   Updated October 20, 2021 at 2:46pm   2 Most recent comment from Marko Davidović:Hi, Calvin, Thank you for purchasing Amelia.This is not possible at the moment, every booking that has been done using Amelia has to be deleted from Amelia's backend. It cant be deleted automat ... Saidi Fethi Adding, editing ad deleting servicesClosed   Amelia   Updated October 20, 2021 at 1:28pm   9 Most recent comment from Aleksandar Vuković:Hello SaidiI sincerely apologize for the late response!The access token expired, so would you be so kind to send me a new one (in a PRIVATE response), and I'll take a look at it as soon as I  ... Ralf Kreppein Avaiable Time slotsClosed Pre-purchase questions for Amelia   Updated October 20, 2021 at 10:49am   2 Most recent comment from Marko Davidović:Hello Ralf, Thank you for your interest in our product. If you have a client looking to book only a 15-minute appointment (for example from 10 to 10.15), and another client who is looking for a 30-m ... Kristine Kjekstad SubscriptionClosed Pre-purchase questions for Amelia   Updated October 20, 2021 at 10:42am   2 Most recent comment from [deleted]:Hi, Kristine,I'm sorry to hear that.Please log in to http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amel ... Gideon Multiple service providersClosed Pre-purchase questions for Amelia   Updated October 20, 2021 at 9:43am   8 Most recent comment from [deleted]:Hi Gideon! We can put both licences under the email account of [email protected]. However, adding a new subscription to the old one with the goal of extending it is not possible, I'm afraid. ... Emanuel Mozes Can't activate plugin in WPClosed   Amelia   Updated October 20, 2021 at 9:19am   10 Most recent comment from Aleksandar Vuković:You're welcome, EmanuelGlad we could get this sorted out.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marvin Visser Changing appointment from employee panelClosed   Amelia   Updated October 20, 2021 at 7:30am   4 Most recent comment from [deleted]:Hi Marvin, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ...