We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Trey Barkett Customer PanelClosed   Amelia   Updated October 21, 2021 at 3:56pm   2 Most recent comment from [deleted]:Hi Trey!Thank you for reaching out to usPlease provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Rene Stäblein Front Size on DiagramsClosed   wpDataTables   Updated October 21, 2021 at 3:19pm   2 Most recent comment from [deleted]:Hi ReneThank you for reaching out to us.Unfortunately this cannot be changed using the plugin's builtin features, but if you need some custom solution you can check our documentation about wpD ... Alfonso pricingClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 2:53pm   3 Most recent comment from Alfonso:Thanks Ivana,setting special times for employees and specific services for each season could be the solution.I'll test it :)Best regards,Alfonso Affan Hashmi My Data Table isn't working it's multi selectboxClosed   wpDataTables   Updated October 21, 2021 at 2:43pm   2 Most recent comment from [deleted]:Hi AffanThank you for reaching out to us.If you are having issues with selectboxes on front or back-end it is usually an issue with bootstrap. In the main wpDataTables settings you can find the option ... Katharina Different price categories at eventClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 2:19pm   2 Most recent comment from [deleted]:Hi, Katharina,Sorry for the delayed response.At the moment Amelia doesn't have a ticketing feature, but it will be added to the coming update. Our developers reported that it's almost done. ... Carmelo Caruso Powerful filters addonClosed   wpDataTables   Updated October 21, 2021 at 2:06pm   2 Most recent comment from [deleted]:Hi CarmeloThank you for reaching out to us.You need the wpDataTables 2.1+ full version to run the addo. It will not work with earlier versions of the plugin, or with wpDataTables Lite. So yes, it is c ... Steve Admin email settingsClosed   Amelia   Updated October 21, 2021 at 1:51pm   2 Most recent comment from Marko Davidović:Hi Steve, Thank you for choosing Amelia, and for reaching out to us. If you, as an admin, want to receive all notifications: SMS and E-mail you will have to set up the following: Send all notification ... Yorman Millano ¿Puedo limitar la edición sin afectar la creación de entradas?Closed   wpDataTables   Updated October 21, 2021 at 1:45pm   4 Most recent comment from [deleted]:Hi YormanI'm afraid so.I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers requesting those ... Kerri Farnsworth Employee AvailabilityClosed   Amelia   Updated October 21, 2021 at 1:20pm   4 Most recent comment from [deleted]:Hi, Kerri,Sorry for the delayed response.If you place a Step-by-step booking form for only one Service assigned to only one Employee on the page, then your Customers will be presented with the Calen ... Alejandro Sanz Pascual Staff assigned to two events at the same timeClosed   Amelia   Updated October 21, 2021 at 1:17pm   4 Most recent comment from [deleted]:You are most welcome Please join our community on this link and never miss notifications about new cool features, promotions, giveaways or freebies.Have a wonderful day! Stefanie Pilz event image in list view possible?Closed   Amelia   Updated October 21, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi, Stefanie,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible with the current built-in features in Amelia. The only view that displayed pictures straight away is t ... Hugo Soares Html not workingClosed   Amelia   Updated October 21, 2021 at 12:31pm   5 Most recent comment from [deleted]:Hi HugoThank you for the update, I am glad to see the issue is gone If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Gerald AppointementClosed   Amelia   Updated October 21, 2021 at 10:42am   2 Most recent comment from Aleksandar Vuković:Hello GeraldI'm sorry, but I don't quite understand the question. I see you have quite a lot of services on the front-end, so I don't know if you're referring to a specific se ... E A W SMITH Pre Sale QuestionClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 10:36am   2 Most recent comment from [deleted]:Hi there,thank you for taking interest in Amelia, and for reaching out to usYes, you can set up different Locations in Amelia, and assign locations to specific services, which would be available there ... parv Refund on cancellationClosed   Amelia   Updated October 21, 2021 at 10:22am   2 Most recent comment from [deleted]:Hi Parv!Thank you for reaching out to usI'm afraid that automatic refunds aren't possible, and I couldn't promise that they will be; since Amelia does not store customer payment informa ...