We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

TONTALE Information about AmeliaClosed Pre-purchase questions for Amelia   Updated October 19, 2021 at 3:20pm   2 Most recent comment from [deleted]:Hi Tontale,thank you for reaching out to us!I'm afraid that Extras as additional options can currently be added only to Services and not to Events.I'll kindly ask you to add it as a feature ... Paal Joachim Romdahl Employee Panel: The Time Zone OptionClosed   Amelia   Updated October 19, 2021 at 2:22pm   5 Most recent comment from Paal Joachim Romdahl:Hi Liza. Thank you for adding the code. Danish Raaz Amelia services pricing is not appearing on the front-endClosed   Amelia   Updated October 19, 2021 at 2:07pm   2 Most recent comment from [deleted]:Hi Danish,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ... Francesco Marcuzzi Email check to prevent fake bookingsClosed   Amelia   Updated October 19, 2021 at 1:06pm   2 Most recent comment from Marko Davidović:Hello Francesco,Thank you for purchasing Amelia,I'm afraid, at the moment there's no option to create a confirmation link. How would you handle payments (using Stripe, PayPal, WooCommerce, ... Apple Tree Amending bookingsClosed   Amelia   Updated October 19, 2021 at 12:56pm   6 Most recent comment from [deleted]:Hi!I'm afraid that refunds would need to be done manually; in your case from your Stripe account directly, as Amelia does not store customer payment information, so it has nowhere to return the p ... Virginie DUBOSCQ Issue with packagesClosed   Amelia   Updated October 19, 2021 at 12:32pm   9 Most recent comment from Aleksandar Vuković:This is definitely on our roadmap, Virginie.Our developers already created a task to be looked at, at some point in the future. I just don't have an ETA on this yet. Rainier SOTELO Demo importClosed   Amelia   Updated October 19, 2021 at 12:19pm   4 Most recent comment from [deleted]:Rainier,Sorry for the delayed response and thank you for the clarification.I'm afraid, we don't have any particular templates. Our demo sites are made with the Bridge theme, that's the ... Howard Weng Bring anyone with you assign to different employeesClosed   Amelia   Updated October 19, 2021 at 12:14pm   2 Most recent comment from [deleted]:Hi, Howard,Sorry for the delayed response.I'm afraid, It isn't possible to assign two or more Employees to the same appointment in Amelia with its current features. Only one Employee can be ... James Walbridge Booking DurationsClosed Pre-purchase questions for Amelia   Updated October 19, 2021 at 11:54am   2 Most recent comment from [deleted]:Hi, James,Sorry for the delayed response.I'm afraid, at the moment each Appointment in Amelia can last only up to 23h 30mins. We are planning to add a multiple-day bookings feature, but I cannot ... Maria Automatic NotificationsClosed   Amelia   Updated October 19, 2021 at 11:51am   2 Most recent comment from [deleted]:Hi, Maria,Sorry for the delayed response.You can see if the email notifications were sent to these Customers in the notifications log. It can be found in wp_amelia_notifications_log table in the dat ... Amelia Guest Working hours after midnightClosed Pre-purchase questions for Amelia   Updated October 19, 2021 at 11:34am   2 Most recent comment from [deleted]:Good day! Sorry for the delayed response. I'm afraid I have to disappoint you: at the moment Services in Amelia can last only up to 23h 30mins within the same day, therefore, it's not possib ... Kevin Boonekamp Food preference boxClosed   Amelia   Updated October 19, 2021 at 11:05am   2 Most recent comment from [deleted]:Hi KevinThank you for reaching out to us.This can be achieved using our Custom Fields feature, you can add additional fields to the booking form and collect additional information. Please have a look ... Osama Amin Payment Status ProblemClosed   Amelia   Updated October 19, 2021 at 11:01am   2 Most recent comment from [deleted]:Hi, Osama,Sorry for the delayed response.Could you please create a test Service with a price set to 0 and book an Appointment of this Service with WooCommerce payment enabled? There's a high cha ... Apple Tree Stripe API Key - Multiple VenuesClosed   Amelia   Updated October 19, 2021 at 10:46am   14 Most recent comment from [deleted]:Good day!It can be that there's something that blocks Amelia updates.If you activated Amelia with the purchase code, and the update option is still not available on the WP Plugins page, it can be ... sherri Randomly today my zoom intergration stopped workingClosed   Amelia   Updated October 19, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi, Sherri,Sorry for the delayed response.Could you please try to clear the site and the browser cache? If that doesn't help, please provide us with a temporary WP Admin login for further inves ...