As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Zach Cannot activateClosed   wpDataTables   Updated November 2, 2021 at 2:42pm   2 Most recent comment from [deleted]:Noted If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Bill Young Expired LinkClosed   wpDataTables   Updated November 2, 2021 at 2:23pm   2 Most recent comment from [deleted]:Hi BillThank you for your purchase. Your website's upload limit is less than the size of the plugin. Please take a look at the attached article. Are You Getting “The link you followed has expir ... Charles Selecting "all employee" is not showing all available windowsClosed   Amelia   Updated November 2, 2021 at 2:16pm   2 Most recent comment from [deleted]:Hi Charles!Thank you for reaching out to us.That is all right; I'm happy to hear that you've found a solutionIf you have any further questions or issues, please feel free to open a new ticke ... yanir change planClosed   Amelia   Updated November 2, 2021 at 2:02pm   8 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Jacob Eggebeen Account Passwords....Closed   Amelia   Updated November 2, 2021 at 12:37pm   2 Most recent comment from [deleted]:Hi Jacob,thank you for reaching out to usAre these bookings processed? Amelia cannot memorize the customer or booking if payment has not been processed appropriately. When you try to make a booking w ... Ramazan How can I make more than one appointment in the same time zone?Closed   Amelia   Updated November 2, 2021 at 12:31pm   2 Most recent comment from [deleted]:Hi RamazanThank you for reaching out to us.I am not sure what you mean by multiple appointments in the same time zone, if there are multiple people from your country booking at the the same time they ... Ilse Bringing Anyone With You - Total AmountClosed   Amelia   Updated November 2, 2021 at 12:27pm   2 Most recent comment from [deleted]:Hi Ilse!Thank you for reaching out to usThe system will always automatically count 1 person (the booking person), and then offer to add 5 people, for the total of 6, 6 for total of 7, and 7 for total ... Devon conditional formattingClosed   wpDataTables   Updated November 2, 2021 at 12:11pm   2 Most recent comment from [deleted]:Hi DevonThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. Conditional formatting works only for values within the same column. I'll ... Frank Blair Conditional formatting when comparing two cellsClosed   wpDataTables   Updated November 2, 2021 at 12:00pm   2 Most recent comment from [deleted]:Hi FrankThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. Conditional formatting can be applied only to values in the same column at the ... arifah CouponClosed   Amelia   Updated November 2, 2021 at 11:11am   2 Most recent comment from Yash Kanthale:it's optional totally depends on customers if they need discounts, advertise your coupon or cut the price  you can't make it mandatory  Grindaholik Media UpgradeClosed Pre-purchase questions for Amelia   Updated November 2, 2021 at 10:16am   5 Most recent comment from Marko Davidović:Hello Grindaholik, The reason why you couldn't update Amelia is because your purchase code has expired, but we have deactivated your code remotely. Now you just have to go to Activations settin ... Fabian Question about calendar viewClosed Pre-purchase questions for Amelia   Updated November 2, 2021 at 9:09am   2 Most recent comment from [deleted]:Hi Fabian,thank you for taking interest in Amelia, and for reaching out to usAmelia has several views depending on the shortcode which is set on the page; regular Amelia booking calendar view for serv ... Itayi Additional people detailsClosed Pre-purchase questions for Amelia   Updated November 2, 2021 at 8:34am   2 Most recent comment from [deleted]:Hi Itayi, thank you for taking interest in Amelia, and for reaching out to usSure, you can increase Maximum Capacity of a service, enable clients to bring someone with them, and add Custom Field Text ... Abby Delete tags from eventsClosed   Amelia   Updated November 2, 2021 at 8:30am   4 Most recent comment from Marko Davidović:Hello Abby,We are glad that you succeeded, if you need any help, feel free to write to us again. Paal Joachim Romdahl Getting translations to work.Closed   Amelia   Updated November 1, 2021 at 3:39pm   4 Most recent comment from [deleted]:Hi Paal!In that case, it must be the loading time; we will see if it depends on the capacity of the file (with more expansive translations).Thank you so much!