We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christian Woocomerce Products and Amelia Service associationClosed Pre-purchase questions for Amelia   Updated October 19, 2021 at 10:28am   2 Most recent comment from Aleksandar Vuković:Hello Christian.Thank you for your interest in Amelia.If you create these two Services in Amelia, and configure their price and duration, you can go to the Settings tab of those services, and under Pa ... Ralph Martyn Samaniego Esteva QR CodeClosed Pre-purchase questions for Amelia   Updated October 19, 2021 at 9:15am   2 Most recent comment from [deleted]:Hi Ralph,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ... Elodie Bug back office calendar viewClosed   Amelia   Updated October 19, 2021 at 8:42am   4 Most recent comment from [deleted]:Hi Christophe!Thank you for reaching outI apologize for the later response; please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a ... Alvaro Moreno Reorder tableClosed   wpDataTables   Updated October 19, 2021 at 8:09am   2 Most recent comment from [deleted]:Hi AlvaroThank you for reaching out to us.If I understand correctly you want to pull data displayed in an array? If you wish to pull the data from that table, you would need to extract the data from ... Webmaster Change Plan subscriptionClosed   wpDataTables   Updated October 19, 2021 at 7:49am   4 Most recent comment from [deleted]:Hi thereThank you for the information it has been forwarded to our management. Can you please confirm you are aware that you will loose the packages feature with this change since Basic licence doesn& ... Olivier Tilkin Email notifications not sendingClosed   Amelia   Updated October 18, 2021 at 10:25pm   3 Most recent comment from [deleted]:Hi, Olivier,Sorry for the delayed response.I created a test Customer and booked a test Appointment, and I was able to receive a notification:Could you please make sure that if you test notifications, ... west Multiple Bookings, Same Service, Different TimesClosed Pre-purchase questions for Amelia   Updated October 18, 2021 at 9:48pm   3 Most recent comment from [deleted]:Hi, West,Sorry for the delayed response.1. I'm not sure what exactly "more than one hour" means, could you please clarify this question? If you provide us with some details of how your business w ... Carmelo Caruso built-in table dimensions settingsClosed   wpDataTables   Updated October 18, 2021 at 7:20pm   6 Most recent comment from [deleted]:You are most welcome, I am glad to hear you managed to solve the problem If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Vahe wpdatatables featuresClosed Pre-purchase questions for wpDataTables   Updated October 18, 2021 at 6:42pm   2 Most recent comment from [deleted]:Hi VaheThank you for reaching out to us.1. You can use this hook: wpdatatables_filter_table_description add_filter( 'wpdatatables_filter_table_description', 'verse_show_entries ... Jobhouse Can the plugin do this?Closed   wpDataTables   Updated October 18, 2021 at 6:36pm   2 Most recent comment from [deleted]:Hi ExtroThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fe ... DENDURA EmplacementsClosed Pre-purchase questions for wpDataTables   Updated October 18, 2021 at 6:04pm   2 Most recent comment from [deleted]:Hi Dendura Thank you for reaching out to us. To edit the existing locations you can go to Amelia - Locations If you find that your Google location does not work, please make sure that you have activat ... Philippe Tatinclaux Filtering in URL linkClosed   wpDataTables   Updated October 18, 2021 at 2:17pm   6 Most recent comment from Aleksandar Vuković:Hey JohnI just responded to your open ticket: https://tmsplugins.ticksy.com/ticket/2878207/Please take a look at it, and let me know on that ticket if you have any further questions. Apple Tree Adding additional email entry boxClosed   Amelia   Updated October 18, 2021 at 11:49am   13 Most recent comment from Aleksandar Vuković:You're welcome! Glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Merian Kurti Invoice is missingClosed   Amelia   Updated October 18, 2021 at 8:53am   2 Most recent comment from Aleksandar Vuković:Hello Ina,Sorry for the late response.Please find the invoice attached to this ticket.If you need any further assistance, please let us know. Charles Rodmell Recurring EventsClosed Pre-purchase questions for Amelia   Updated October 17, 2021 at 4:42pm   4 Most recent comment from [deleted]:Hi Charles,I'm glad the information helped If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.