As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Michael Cowdroy Practitioner Days Off not visible on CalendarClosed   Amelia   Updated November 1, 2021 at 3:38pm   2 Most recent comment from [deleted]:Hi Michael,thank you for reaching out to usAt the moment, I'm afraid that Dashboard Calendar directly will show only booked appointments; Days Off can be seen when booking is about to be created, ... Nils Display only appointmentsClosed   Amelia   Updated November 1, 2021 at 3:26pm   2 Most recent comment from [deleted]:Hi Nils,thank you for reaching out to usWe have added the Customer Panel for BuddyBoss, however, it will behave just as the one in Amelia does, on WordPress page. You can optionally hide some segment ... Darren Frantz coupon code not working & new user not being createdClosed   Amelia   Updated November 1, 2021 at 3:00pm   4 Most recent comment from [deleted]:Hi Darren!No worry, there are a lot of options in Amelia so it's easy for some steps to be overlooked; I'm glad the solution was found If you have any further questions or issues, please fe ... Артем Пронин change orderClosed   Amelia   Updated November 1, 2021 at 2:28pm   13 Most recent comment from [deleted]:Hi Artem,thank you for the kind reply!Yes, we have added the option in the update 4.3 for managing booked packages on the admin’s back-end; please make sure to update your Amelia. Danielle Customer PanelClosed   Amelia   Updated November 1, 2021 at 1:12pm   8 Most recent comment from [deleted]:Hi Danielle,anytime; if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.I wish you a great day. Asim AmeliaClosed Pre-purchase questions for Amelia   Updated November 1, 2021 at 12:47pm   2 Most recent comment from [deleted]:Hi Asim,thank you for purchasing Amelia and for reaching out to usHave you done the scheduling of days off within Amelia > Employee > Days Off? Do you have any Special Days created on the same day?I ... Mattia Yaghmai RTL supportClosed Pre-purchase questions for wpDataTables   Updated November 1, 2021 at 12:04pm   2 Most recent comment from Aleksandar Vuković:Hello MattiaThank you for your interest in wpDataTables.At the moment, the plugin is not fully compatible for RTL. You can use some custom CSS to make it work, but native RTL support is still being de ... Desiree usersClosed   Amelia   Updated November 1, 2021 at 11:43am   12 Most recent comment from Aleksandar Vuković:Hello DesireeThe email address you tried to use to create an employee ([email protected]) is already used by a customer:The Amelia Employee you have created with email [email protected] ... Carlos Arias Problems with Report builderClosed   Report Builder for wpDataTables   Updated November 1, 2021 at 10:34am   6 Most recent comment from Aleksandar Vuković:Hey Carlos, sorry for the late response.This is your orig header:While this is the header in which you used the variable for the template:You need to edit the variable from ${first.name} to ${first_na ... Dascaliu Vlad Is there any chance to get a bill on company ?Closed Pre-purchase questions for Amelia   Updated November 1, 2021 at 10:24am   2 Most recent comment from Marko Davidović:Hi Dascaliu, Thank you for your interest in our product. If you are planning to use Amelia on multiple sites you can buy Amelia Pro License. may I suggest to take a look at all of our packages tha ... Chris Multiple SMS AccountsClosed Pre-purchase questions for Amelia   Updated November 1, 2021 at 9:59am   2 Most recent comment from Marko Davidović:Hello Chris, Thank you for your interest in our product. Unfortunately, SMS accounts are tied up to Amelia, not to employees. If you set up multiple accounts you will have to go and log in to the firs ... Abby Subscription for classesClosed   Amelia   Updated October 31, 2021 at 10:25pm   2 Most recent comment from [deleted]:Hi AbbyThank you for reaching out to us.Unfortunately, at the moment there's no feature in Amelia that would allow creating memberships. You can use Memberpress as a membership plugin. Memberpre ... Sadeer Al-Salihi Custumazation questionClosed   Amelia   Updated October 31, 2021 at 9:41pm   2 Most recent comment from [deleted]:Hi SadeerThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  F ... Richard ABITBOL Update my licenceClosed Pre-purchase questions for wpDataTables   Updated October 31, 2021 at 9:27pm   26 Most recent comment from [deleted]:Hi RichardYou can purchase the licence directly from our store.You can choose between yearly subscription or lifetime licences, whichever suits you besthttps://wpdatatables.com/pricing/Do let us know ... Darryl Erentzen Services dropdown not showing upClosed   Amelia   Updated October 31, 2021 at 8:43pm   4 Most recent comment from [deleted]:Hi DarrylThank you for reaching out to us.Apologies for the late reply, I am glad to hear everything is working now.If you come across this issue again here are some points you can check 1. Are these ...