As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Clara Google smtpClosed   Amelia   Updated November 5, 2021 at 9:32am   5 Most recent comment from Marko Davidović:Hello Clara,Hopefully, it will all work out when you change it back to PHP mail. Don't worry we will close it for you.If you have any questions in the future please don't hesitate to write ... SERGEY STAROVEROV Restricting Recording ResourcesClosed Pre-purchase questions for Amelia   Updated November 5, 2021 at 9:32am   4 Most recent comment from [deleted]:Hi Sergey,thank you for more details!You could connect all 3 employees to the same Google or Outlook calendar, however, what will happen is that if one employee is booked for any service at, let' ... Franz Endless loading on Mobile PhoneClosed Pre-purchase questions for Amelia   Updated November 5, 2021 at 8:13am   5 Most recent comment from [deleted]:Hi Franz,thank you.Please make sure that all cache on your Chrome on mobile is purged; please Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could ... Felipe Woocommerce Inputs from AmeliaClosed   Amelia   Updated November 4, 2021 at 3:48pm   2 Most recent comment from [deleted]:Hi Felipe,thank you for reaching out to usYou can change these labels using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple ... Kitan Lawson Using data from another tableClosed Pre-purchase questions for wpDataTables   Updated November 4, 2021 at 2:50pm   2 Most recent comment from [deleted]:Hi KitanThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fe ... nawaf alrashidy How can I make Columns the same attached picture?Closed   wpDataTables   Updated November 4, 2021 at 2:10pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Anthony Silver Query StringClosed Pre-purchase questions for wpDataTables   Updated November 4, 2021 at 2:05pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  tareq sms do not reach customersClosed   Amelia   Updated November 4, 2021 at 1:55pm   8 Most recent comment from [deleted]:Hi MikkelI can see my colleagues are already working on your open ticket so I will close this one to avoid confusion.Thank you for understanding. Jonathan Pak Annual subscription ?Closed   Amelia   Updated November 4, 2021 at 1:52pm   2 Most recent comment from Marko Davidović:Hi Jonathan, Thank you for contacting us! The license is renewed automatically; you can cancel your subscription through our store https://store.tms-plugins.com/. In case you do, you will still be a ... Benjamin Allow backend bookings more than 12 months aheadClosed   Amelia   Updated November 4, 2021 at 1:45pm   6 Most recent comment from [deleted]:You are most welcome I wish I could be more helpful.. If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  David Satta double entry arrayClosed   wpDataTables   Updated November 4, 2021 at 1:44pm   11 Most recent comment from [deleted]:Hi David1. The desired number format in wpDataTables is selected which converts the value entered in Google sheets. And the currency symbol is added as a prefix in the column settings.2. The currency ... Stef Image in email not workingClosed   Amelia   Updated November 4, 2021 at 1:17pm   8 Most recent comment from [deleted]:Hi StefSince we can't reproduce the issue it must be something device related so can you please check if you have anything that might be blocking images? Are you able to replicate the issue on a ... Alfonso Service pricesClosed   Amelia   Updated November 4, 2021 at 12:47pm   2 Most recent comment from Marko Davidović:Hello Alfonso, Thank you for purchasing Amelia, and for reaching out to us.I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when ... Andrew Hazlehurst gallery viewClosed   wpDataTables   Updated November 4, 2021 at 12:23pm   2 Most recent comment from [deleted]:Hi AndrewSince this ticket is related to the previous one let me close this and we can continue the conversation there.Thank you for understanding.  Sandra Pradas gift cardsClosed   Amelia   Updated November 4, 2021 at 12:13pm   2 Most recent comment from [deleted]:Hi Sandra,thank you for reaching out to usI'm afraid that Amelia does not have such capability at the moment; Coupons are sent to the customers after they receive x number of appointment approve ...