As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Altintas Yasin InformationClosed Pre-purchase questions for Amelia   Updated October 27, 2021 at 9:02am   2 Most recent comment from [deleted]:Hi Altintas,thank you for reaching out to us, and for taking interest in Amelia*Client can make online appointment from the site. This is exactly how Amelia booking works; you would place a shortcod ... Matt Brown Calendar Time SelectionClosed   Amelia   Updated October 26, 2021 at 10:40pm   3 Most recent comment from [deleted]:Hi, Matt,Sorry for the delayed response.Ronnie is right: most probably the issue is coming from the working hours settings or the WP time zone, so please:1. make sure you've set Employee's ... Rufaidh Coupon CodeClosed   Amelia   Updated October 26, 2021 at 10:27pm   3 Most recent comment from [deleted]:Hi, Rufaidh,Sorry for the delayed response.1. I'm afraid, it's not possible to disable case sensitivity at the moment.You can suggest that as a feature request here, or check if this reques ... sarmishta s Payment currencyClosed   Amelia   Updated October 26, 2021 at 9:43pm   4 Most recent comment from [deleted]:Sarmishta,Please note that if you used an extension for PayPal that allows setting multiple currencies, that's not gonna work in Amelia.If this is not the case, could you please provide us with t ... IW csv file location / csv VS mysqlClosed   wpDataTables   Updated October 26, 2021 at 5:12pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Reuben Chew Tables won't load consistently - keeps spinningClosed   wpDataTables   Updated October 26, 2021 at 4:26pm   2 Most recent comment from [deleted]:Hi ReubenThank you for reaching out to us.These errors can happen for a few reasons, but they always happen for server-side tables (MySQL, manual, or imported tables). Check if you have any errors, no ... One Blue Studio Email NotificationsClosed   Amelia   Updated October 26, 2021 at 3:06pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usPlease check if you have Grammarly as one of your web browser extensions. If you do, please temporarily disable it while managing Notifications. Once you save ... Yorman Millano Camos for notesClosed   wpDataTables   Updated October 26, 2021 at 2:46pm   2 Most recent comment from [deleted]:Hi YormanThank you for reaching out to us.This can be achieved with our Gravity forms addon. You would be able to collect new data through the form but your clients will still be able to edit the tab ... Spanishclasseslive Enable select more than 1 day in step 1Closed   Amelia   Updated October 26, 2021 at 2:44pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usCan you please advise, are you referring to this particular calendar:These seem to be Recurring services, please let me know.The only other options would be to ... Fabio Gentile Massive ImportClosed   Amelia   Updated October 26, 2021 at 2:39pm   2 Most recent comment from [deleted]:Hi FabioThank you for reaching out to us.I'm afraid, at the moment it's not possible to import data to Amelia, only to export it. We are planning to add this option to one of the coming upda ... Tymek Tracking numberClosed   wpDataTables   Updated October 26, 2021 at 2:37pm   3 Most recent comment from [deleted]:Hi TymekThank you for the update we are glad to hear you found the solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Etienne Configure Paypal PaymentsClosed   Amelia   Updated October 26, 2021 at 2:34pm   4 Most recent comment from [deleted]:Hi Etienne,thank you for letting us know; I'm happy to hear that the solution was foundIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly h ... Romario Renee Booking GroupClosed   Amelia   Updated October 26, 2021 at 2:06pm   2 Most recent comment from [deleted]:Hi Romario,thank you for reaching out to usAt the moment, booking customer can book for themselves + a certain number of people, and can add their information into a Custom Field text box that you wou ... Marc Removing some items from step 4 layout of Booking FormClosed   Amelia   Updated October 26, 2021 at 12:05pm   4 Most recent comment from Marko Davidović:Hello Marc, You are most welcome, we are glad that we're able to help you. Unfortunately, that line is not possible to remove because it's not in the block that can be removed or modified. ... JUSTICE Dibofu Zoom IDClosed Pre-purchase questions for Amelia   Updated October 26, 2021 at 11:19am   2 Most recent comment from [deleted]:Hi, JUSTICE,Thank you for reaching out to us.I'm afraid, at the moment there's no such an option in Amelia.You can suggest that as a feature request here, or check if this request was alrea ...