We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ignasi Ibañez Appointment durationClosed   Amelia   Updated October 25, 2021 at 9:55am   16 Most recent comment from Aleksandar Vuković:Of course, Ignasi.The tickets in events will be included in the update after the next one (so 2nd from now). Shanice Baloe PaymentClosed Pre-purchase questions for Amelia   Updated October 25, 2021 at 9:17am   9 Most recent comment from Aleksandar Vuković:You're welcome, ShaniceThank you for being cool about this whole situation. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dale Employee questionClosed Pre-purchase questions for Amelia   Updated October 25, 2021 at 8:51am   6 Most recent comment from [deleted]:Hi Adrian,glad I could help; if client has more questions or specific requests, please feel free to contact back anytimeIf you have any further questions or issues, please feel free to open a new tic ... Melody Robinson integrationsClosed Pre-purchase questions for Amelia   Updated October 25, 2021 at 8:23am   2 Most recent comment from [deleted]:Hi Melody,thank you for reaching out to us, and for taking interest in AmeliaWe don't have a direct integration with CRM;You can provide links for other forms by leaving them in as either Redirec ... Robert Emanuel plugin is not working 100%Closed   Amelia   Updated October 25, 2021 at 8:12am   5 Most recent comment from Aleksandar Vuković:Hello Robert.Your WordPress general settings seem to have a custom date format, but when I check it, it doesn't seem to be saved:This issue will be present until you use one of WordPress' d ... Per-Kristian Spydevold MultisiteClosed Pre-purchase questions for Amelia   Updated October 25, 2021 at 8:05am   4 Most recent comment from [deleted]:Hi Per-Kristian!I'm glad it was helpful; for BF, surely we will do our best to put out something, it's just not yet known how much exactly it will be; keep an eye outIf you have any further ... Max Additional Payment systemClosed Pre-purchase questions for Amelia   Updated October 25, 2021 at 8:04am   2 Most recent comment from [deleted]:Hi Max,thank you for reaching out to us, and for taking interest in AmeliaWe currently don't have a direct integration with WayForPay, I'm afraid; however, you can check if WooCommerce has a ... Sergio Igartua Multiple Websites LicenseClosed Pre-purchase questions for Amelia   Updated October 25, 2021 at 7:58am   4 Most recent comment from [deleted]:Hi Sergio!Thank you for the kind replyI'm afraid that demos shown here are the only ones we currently have; you can always download Amelia Lite to implement to your site, and see how it would wor ... kaho imai 2way sync with google calendar.Closed   Amelia   Updated October 25, 2021 at 7:25am   13 Most recent comment from Aleksandar Vuković:Hello again KahoI can only view this calendar, but I'm not able to interact with it.Either way, as mentioned before - when you connect Amelia to your Gmail account, it connects it to the default ... michiiee Table reload wdt_column_filter getting lostClosed   wpDataTables   Updated October 25, 2021 at 7:20am   12 Most recent comment from Aleksandar Vuković:Hey MichaelThank you very much. I forwarded them to our lead developer, so hopefully, they're quite fine for the testimonial! ojasya thakur automatic stripe refundClosed Pre-purchase questions for Amelia   Updated October 24, 2021 at 11:41pm   4 Most recent comment from [deleted]:ojasya,I've responded to this ticket: https://tmsplugins.ticksy.com/ticket/2900159/I believe there's no need to duplicate the same information here.Best Regards. Maoukola O'neal API Goggole calendar employee synchronizationClosed   Amelia   Updated October 24, 2021 at 11:12pm   2 Most recent comment from [deleted]:Hi, Maoukola,Thank you for choosing Amelia.Could you please clarify what happens if you click on "Confirm"?Also, could you please provide us with temporary WP Admin access, so we will look into the i ... Maxy Nwosu Post Appointment TroubleshootingClosed   Amelia   Updated October 24, 2021 at 10:58pm   2 Most recent comment from [deleted]:Hi, Maxy,Sorry for the delayed response.Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply to ... Carlos Ramos Edit Event TagClosed   Amelia   Updated October 24, 2021 at 10:43pm   2 Most recent comment from [deleted]:Hi, Carlos,Thank you for choosing Amelia.I'm afraid, at the moment the tags can be deleted only through the database. You can find them in wp_amelia_events_tags table. Sorry for disappointing yo ... Dany Coutinho Calendar CustomizationClosed   Amelia   Updated October 24, 2021 at 9:40am   2 Most recent comment from [deleted]:Hi again, Dany,1. As I already mentioned in the other ticket that you have, you can suggest that as a feature request here, or check if this request was already submitted and vote for it.2. Could yo ...