As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

ryuichi about cacheClosed   Amelia   Updated November 24, 2021 at 11:08am   4 Most recent comment from Marko Davidović:Hello Ryuichi, Thank you for purchasing Amelia, and for reaching out to us. If I understood correctly - the notifications aren't always being sent?If that's true, please add the following c ... Raphael Babilonia Issue with PayPal paymentClosed   Amelia   Updated November 24, 2021 at 10:49am   5 Most recent comment from Aleksandar Vuković:Hello TomSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! You cannot post a private response ... Felipe Customize continue buttonClosed   Amelia   Updated November 24, 2021 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hello FelipeSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!You're referring to this but ... Junge Calandar bookingClosed   Amelia   Updated November 24, 2021 at 10:26am   2 Most recent comment from Marko Davidović:Hello Junge, Thank you for purchasing Amelia, and for reaching out to us.Events cant be shown in that way, but they can be filtered by date. If I misunderstood please explain it to us in more detail a ... Brittany using a gift certificate with AmeliaClosed   Amelia   Updated November 23, 2021 at 4:49pm   3 Most recent comment from [deleted]:Hi thereThank you for reaching out to us.We don't have gift vouchers but we have an option for creating discount codes. These codes can be set and sent automatically in our notifications after th ... Paloma Leal want to upgrade my licenseClosed   Amelia   Updated November 23, 2021 at 4:32pm   2 Most recent comment from [deleted]:Hi PalomaThank you for reaching out to us. We will gladly help you with the upgrade. If you confirm the upgrade, we will forward the request to our reseller, Paddle, and they will process the payment. ... Marco Fettes Bookings of all Employees in one google Calendar?Closed   Amelia   Updated November 23, 2021 at 3:10pm   5 Most recent comment from [deleted]:You are most welcome and thank you for the kind words If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Hans Coomans Prices are corruptClosed   Amelia   Updated November 23, 2021 at 2:56pm   4 Most recent comment from [deleted]:Hi HansThank you for the update, we are glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  John Package IssueClosed   Amelia   Updated November 23, 2021 at 2:11pm   6 Most recent comment from Aleksandar Vuković:Thank you for your feedback, John, and sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! May ... jamie bringing anyone with youClosed   Amelia   Updated November 23, 2021 at 2:06pm   4 Most recent comment from Aleksandar Vuković:Hello again Jamie.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I am sorry to disappoint ... Mandy Oldfield cancellation email x3Closed   Amelia   Updated November 23, 2021 at 1:08pm   4 Most recent comment from Marko Davidović:Hello Mandy,Sorry for the misunderstanding, you're correct - this won't help. The behavior that you see usually happens when you configure the notifications in Amelia to go through SMTP, but ... Sébastien Nebor Plugin Amelia for Wordpress don't workClosed   Amelia   Updated November 23, 2021 at 12:53pm   2 Most recent comment from Marko Davidović:Hello Sébastien, Thank you for purchasing Amelia, and for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take ... Jesus Ortigosa Event List - Not display outdated eventsClosed   Amelia   Updated November 23, 2021 at 12:42pm   4 Most recent comment from Marko Davidović:Hello Jesus, You cant filter it automatically you can just filter it manually or you can delete them permanently if you do not want them to appear in the calendar. You just need to go to Amelia/event ... setdedisseny sccl Make more than one reservation on the same day, same time, same service, with different clientsClosed   Amelia   Updated November 23, 2021 at 12:25pm   2 Most recent comment from Marko Davidović:Hello, Thank you for your interest in our product. You will need to go to Ameli/settings/appointment settings and enable Allow booking below minimum capacity. And that is it you customers will be able ... George Taro Notifications getting clearedClosed   Amelia   Updated November 23, 2021 at 12:24pm   2 Most recent comment from Marko Davidović:Hello George, Thank you for purchasing Amelia, and for reaching out to us. Please check if you have a browser extension for grammar, like Grammarly or Language Tool. If you do, please turn it off for ...