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Public Tickets

Lisa Werner Loading BugClosed   Amelia   Updated August 3, 2021 at 10:06am   3 Most recent comment from [deleted]:Hi Lisa,thank you for reaching out to usPlease go to Amelia > Settings > Activation, and make sure to turn on the slider Load Entities.If that does not work, please reinstall Amelia with the file in t ... Sara Beltran Beltran Sancho pricing based on daysClosed   Amelia   Updated August 3, 2021 at 9:54am   4 Most recent comment from [deleted]:Hi Sara,thank you for letting me know; I'm sorry that I could not create an alternative solution for you at the moment Els showing events shortcodeClosed   Amelia   Updated August 3, 2021 at 9:12am   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Mikey Haklander Bug adding clientsClosed   Amelia   Updated August 3, 2021 at 7:50am   7 Most recent comment from Aleksandar Vuković:You're welcome, MikeyGlad I could be of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jeffrey using WP login form instead of customer/employee panel login formClosed   Amelia   Updated August 2, 2021 at 3:06pm   2 Most recent comment from [deleted]:Hi Jeffrey!Thank you for reaching outUnfortunately WP Customer Role Users are separate from Customer Panel user login; they cannot be connected at the moment.But I did receive requests for this possib ... Mandy Oldfield search booking viewClosed   Amelia   Updated August 2, 2021 at 2:02pm   7 Most recent comment from [deleted]:Hi Mandy,thank you for contacting back!Are you able to locate ameliabooking folder on your pc / laptop? If so please delete it.Then, go to WordPress backend (wp admin) and there go to Plugins > Add Ne ... Tanya No process time optionClosed   Amelia   Updated August 2, 2021 at 11:34am   17 Most recent comment from Aleksandar Vuković:Hello GianniThank you for reaching out to us, but please translate your further responses into English - it is the only supported language.Thank you for your suggestion, your vote has been forwarded t ... Howard Weng Page scrolling down to the bottom after click on bookingClosed   Amelia   Updated August 2, 2021 at 11:30am   4 Most recent comment from Aleksandar Vuković:Hey HowardI booked a test appointment for August 3rd, using the mobile device, and it did scroll all the way up.The only thing is that you need to wait for a few seconds before it does that. As shown ... Kara Noreika Where user bookings stored in database?Closed   Amelia   Updated August 2, 2021 at 12:29pm   7 Most recent comment from Aleksandar Vuković:One more thing.Since you want to revert the state, that's a bit problematic. You would need to perform an UPDATE for NULL columns "packageCustomerServiceId" in "wp_amelia_customer_booking" table ... Pedro Problemas con Pagos PaypalClosed   Amelia   Updated August 2, 2021 at 9:34am   5 Most recent comment from [deleted]:Hi Pedro,thank you for reaching out; as Liza advised, the issue is already addressed in the other ticket so you can continue the conversation there - we will provide another solutionWe ask to keep 1 t ... Otavio Darowisch Do you have any integration with Google Tag Manager?Closed   Amelia   Updated August 1, 2021 at 8:59pm   2 Most recent comment from [deleted]:Hi, Otavio,Thank you for choosing Amelia.I'm afraid, at the moment we don't have integration with Google Tag Manager.It probably can be done with some custom work, but our developers are v ... Tieghisti Habtom Book via Social MediaClosed   Amelia   Updated August 1, 2021 at 8:56pm   2 Most recent comment from [deleted]:Hi again, Tieghisti,Thank you for choosing Amelia.I'm afraid, at the moment it's possible to book appointments only in Amelia booking form on the site.We are always looking for ideas on how ... christopher Booking spaces not servicesClosed   Amelia   Updated August 1, 2021 at 8:51pm   11 Most recent comment from [deleted]:Hi, Christopher,Sorry to hear that. Could you please confirm if the email address that you used for the purchase was [email protected], so we will be able to investigate why you didn't recei ... Emilie Ducher employeesClosed   Amelia   Updated August 1, 2021 at 6:37pm   2 Most recent comment from [deleted]:Hi, Emilie,Thank you for choosing Amelia.Please make sure that Services are assigned to these Employees in the Employees' profiles, and that Services' durations (including Buffer time) don& ... Matthew Can't activateClosed   Amelia   Updated August 1, 2021 at 6:34pm   2 Most recent comment from [deleted]:Hi, Matthew,Thank you for choosing Amelia.Did you have Amelia Lite installed on your site before? Because it seems like it was installed and it wasn't deleted from your WP completely before the ...