We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Matthew Bambrick SMS Not SendingClosed   Amelia   Updated November 14, 2021 at 9:13pm   24 Most recent comment from Aleksandar Vuković:That's great news, Matthew, thank you for letting us know this issue was resolved!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sebastian Hernandez Hide customer information in employee panelClosed   Amelia   Updated November 14, 2021 at 9:01pm   16 Most recent comment from Aleksandar Vuković:Hello Silviu.Sure,To make it look like this (customer information (phone, email, price)): You need to use this CSS: .am-cabinet-collapsed-content div > div > div > div:nth-child(2), .am-cabinet-coll ... Georgian Butunoi Event colors customization & custom fieldsClosed   Amelia   Updated November 14, 2021 at 4:58pm   2 Most recent comment from [deleted]:Hi GeorgianThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Christopher Clay "Period available for booking in advance" precise functionClosed   Amelia   Updated November 14, 2021 at 4:57pm   2 Most recent comment from [deleted]:Hi ChristopherThank you for reaching out to us.The option period available for booking in advance determines when will the booking availability close. If you set it to 1 you will be able to book ap ... Konata Amelia plugin loading issuesClosed   Amelia   Updated November 14, 2021 at 4:52pm   2 Most recent comment from [deleted]:Hi KonataThank you for reaching out to us. Can you please tell us if you have updated the plugin to the latest version (4.3)? Are you using any caching plugins? If so, please exclude pages with Ameli ... Laetitia Multiple service bookingClosed   Amelia   Updated November 14, 2021 at 4:36pm   2 Most recent comment from [deleted]:Hi LaetitiaThank you for reaching out to us.As far as I understand, you are referring to WooCommerce integration with Amelia. I'm afraid, Woo can work only as a payment getaway, and some features ... Nicholas McSwain just a questionClosed   Amelia   Updated November 14, 2021 at 4:34pm   2 Most recent comment from [deleted]:Hi NicholasThank you for reaching out to us.You are entitled to an unlimited number of subdomains with each licence purchase so you would be able to activate the same licence normally on the subdomain ... Antonio questions about amelia integration with woocommerceClosed   Amelia   Updated November 14, 2021 at 3:40pm   2 Most recent comment from [deleted]:Hi AntonioThank you for reaching out to us.As far as I understand, you are referring to WooCommerce integration with Amelia. I'm afraid, Woo can work only as a payment getaway, and some features ... Alfonso Buffer timeClosed   Amelia   Updated November 14, 2021 at 3:14pm   2 Most recent comment from [deleted]:Hi AlfonsoThank you for reaching out to us. If you add a 5h buffer time for one service that means that the same service and the same employee cannot be booked unless it has been 5 hours from the pr ... SYS support API ExampleClosed   Amelia   Updated November 14, 2021 at 1:22pm   2 Most recent comment from [deleted]:Hi MaartenThank you for reaching out to us.Yes we have API Routes, but most of them are protected depends on of the permissions that is set in WordPress Accounts. You can check those API Routs in our ... Scott HTML outbound mails not showing properlyClosed   Amelia   Updated November 14, 2021 at 12:48pm   6 Most recent comment from [deleted]:Thank you for letting us know we are glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Lina Grebe Problems after the updateClosed   Amelia   Updated November 14, 2021 at 12:28pm   8 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  sarmishta s Employee details not showing up on front endClosed   Amelia   Updated November 14, 2021 at 12:15pm   4 Most recent comment from [deleted]:Hi sarmishtaCan you please leave the login credentials here so we can access it, the link expired so we were not able to login.How many employees do you have? If there is only one employee there will ... Can - Ramanam Other paying methods are showing under Paypal, even i disabled themClosed   Amelia   Updated November 14, 2021 at 12:02pm   2 Most recent comment from [deleted]:Hi IoanaThank you for reaching out to us.Can you please tell us how was the payment method connected to Amelia, using the direct PayPal integration or through WooCommerce? Do you have those payment m ... Marc Maessen Hide items in Elementor Widget and change colorsClosed   Amelia   Updated November 13, 2021 at 3:53pm   2 Most recent comment from [deleted]:Hi MarcThank you for reaching out to us.All changes that can be done through the plugin's builtin features can be found in the Customize tab. From there you would be able to change colors, hide/ ...