We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

DIDIER LOPES Profile issueClosed   Amelia   Updated November 13, 2021 at 3:31pm   3 Most recent comment from [deleted]:Hi thereThank you for reaching out to us.We added this as a feature recently so please check if the profile feature is set to visible. LILIA catchapClosed   Amelia   Updated November 13, 2021 at 2:21pm   2 Most recent comment from [deleted]:Hi LiliaThank you for reaching out to us.Can you please make sure the website and browser cache is cleared as we can't reproduce the issue on our end so it's most likely showing you a previo ... Samisha S Shropshire Working hoursClosed   Amelia   Updated November 13, 2021 at 2:13pm   3 Most recent comment from [deleted]:Hi SamishaThank you for reaching out to us.Can you please make sure the work schedule is set as per our documentation and also check if the global work hours are set differenthttps://wpamelia.com/conf ... Mr Hamza Mubarak Error Saving Employee Email TemplateClosed   Amelia   Updated November 13, 2021 at 11:10am   2 Most recent comment from [deleted]:Hi HamzaThank you for reaching out to us. This usually happens if you have a language checking tool, like "Gramarly" or "LanguageTool" installed on your browser. When you get to the Notifications pag ... Timo Kirsten Frontend Display ErrorClosed   Amelia   Updated November 12, 2021 at 4:00pm   2 Most recent comment from [deleted]:Hi Timo!Thank you for reaching out to usYou've got a broken form. Please go into Amelia/Customize and click on Reset, and then on Save. If that also doesn't work deactivate the plugin and a ... Yasmine Haddad appointment bug urgentClosed   Amelia   Updated November 12, 2021 at 3:56pm   3 Most recent comment from [deleted]:Hi Yasmine,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ha ... Chris Amelia Fatal Error after updateClosed   Amelia   Updated November 12, 2021 at 3:26pm   2 Most recent comment from [deleted]:Hi Chris!Thank you for reaching out to us; I'm sorry to hear you've experienced this issue.Please download the fix that is in the attachment of this reply, and upload it to your ameliabookin ... Yamil Insaurralde Hiding Payment Prices from EmployeesClosed   Amelia   Updated November 12, 2021 at 3:16pm   4 Most recent comment from [deleted]:Thank you for the kind reply, Yamil!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Terence PaymentsClosed   Amelia   Updated November 12, 2021 at 3:12pm   2 Most recent comment from Marko Davidović:Hello Terence, Thank you for purchasing Amelia, and for reaching out to us. Currently, there is no such feature built-in in Amelia. But it is on our "to-do list" and it will be added sometimes in the ... Beatrice Caciotti Different email notification for each employeeClosed   Amelia   Updated November 12, 2021 at 3:11pm   2 Most recent comment from Marko Davidović:Hello Beatrice,We can see that this is a duplicate ticket, so it will be closed. You can check out my response in the other ticket you have open. Pierre-Alex SMS not working anymoreClosed   Amelia   Updated November 12, 2021 at 2:55pm   4 Most recent comment from [deleted]:Hi Pierre-Alex,thank you for letting us know!I apologize for the inconvenience caused; if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Tim Some locations not showingClosed   Amelia   Updated November 12, 2021 at 1:46pm   2 Most recent comment from [deleted]:Hi Tim!Thank you for reaching out to usDid you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible. Employee needs to have a ... chauna Jones My code isn’t supposed to be expiredClosed   Amelia   Updated November 12, 2021 at 1:45pm   2 Most recent comment from Marko Davidović:Hi Chauna,Thank you for reaching out to us. This could be an issue with the SSL certificate.Are you maybe using Let's Encrypt for an SSL certificate? If you are, please update it because thei ... Brandon Stone Time ChangeClosed   Amelia   Updated November 12, 2021 at 1:43pm   3 Most recent comment from [deleted]:Hi Brandon and Joe!Thank you for reaching out to usPlease check if the time zone you have set in WordPress is a city, and not UTC format; and that your device time zone matches the WordPress time zone ... Paal Joachim Romdahl Various UI suggestionsClosed   Amelia   Updated November 12, 2021 at 1:37pm   2 Most recent comment from Marko Davidović:Hello Paal, Thank you for your suggestion they sound great. We carefully follow customers' requirements and try to implement most of them if they appear in requests from time to time. But may we ...