As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Cheryna Displaying Booking form for an employeeClosed   Amelia   Updated November 23, 2021 at 12:23pm   3 Most recent comment from Marko Davidović:Hello Cheryna, Thank you for purchasing Amelia, and for reaching out to us.To display services offered by a specific employee, you can use [ameliabooking employee=1] shortcode (just replace 1 with the ... Liborio LimitationsClosed   Amelia   Updated November 23, 2021 at 12:18pm   2 Most recent comment from Marko Davidović:Hello Liborio, Thank you for purchasing Amelia, and for reaching out to us. 1. Unfortunately currently, there is no such feature built-in in Amelia. You may be able to do this if you enable "read", ... Mukesh Time Zone & Date Issue with front end endClosed   Amelia   Updated November 23, 2021 at 11:59am   4 Most recent comment from Miloš Jovanović:Hi Mikesh,This on the WooCommerce side, we have checked and time zones are the same on our side, so please read this article from WooCommerce https://support.cartrover.com/portal/en/kb/articles/setti ... bengolfrates Amelia Customer email unavailableClosed   Amelia   Updated November 23, 2021 at 8:50am   5 Most recent comment from Marko Davidović:Lucia, as soon as my colleagues get to your tickets they will reply to them. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your pati ... Al Disabling Customer from Choosing employeeClosed   Amelia   Updated November 22, 2021 at 5:03pm   6 Most recent comment from Miloš Jovanović:Hi Al,I am glad to hear that it worked. Have a nice day.  gassiotllobet Generate coupons automaticallyClosed   Amelia   Updated November 22, 2021 at 4:59pm   2 Most recent comment from Miloš Jovanović:Hi gassiotllobet,Thank you for your inquiry and sorry for our late response.On our Finance page, you can create coupons and set them to be automatically sent after X number of bookings by the custome ... Roger User custom metaClosed   Amelia   Updated November 22, 2021 at 4:22pm   6 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Roger!Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! If you ha ... Sophie scheduleClosed   Amelia   Updated November 22, 2021 at 4:21pm   2 Most recent comment from Miloš Jovanović:Hi Sophie,Thank you for your inquiry.Can you please check if you have enabled the "Use service duration for booking a time slot" option in General Settings on the Settings page as that can be the rea ... Mr Hamza Mubarak Allowing employees to access Amelia dashboard but not Wordpress AdminClosed   Amelia   Updated November 22, 2021 at 4:18pm   2 Most recent comment from Miloš Jovanović:Hi Mr Hamza Mubarak,Thank you for your inquiry and sorry for our late response. Half of our team is sick (with Covid 19) and we are giving our best to answer as soon as possible.The manager user can o ... Veronika Polakova Event purchaseClosed   Amelia   Updated November 22, 2021 at 3:03pm   2 Most recent comment from Marko Davidović:Hello Veronika,We are glad that everything has been resolved. If you have any more questions please feel to open another ticket. tlarbgus89 Let me know how to edit booking pageClosed   Amelia   Updated November 22, 2021 at 3:03pm   8 Most recent comment from Aleksandar Vuković:Hello arifahSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Unfortunately, something like th ... Lars Roether urgand COVID SupportClosed   Amelia   Updated November 22, 2021 at 2:40pm   2 Most recent comment from Aleksandar Vuković:Hello LarsSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I don't quite understand the ... Anton Horst Location information in CheckoutClosed   Amelia   Updated November 22, 2021 at 2:17pm   2 Most recent comment from Aleksandar Vuković:Hello AntonSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! You can go to Amelia Settings/Pay ... Camilo Lopez Issue in the calendar viewClosed   Amelia   Updated November 22, 2021 at 12:56pm   12 Most recent comment from Aleksandar Vuković:Hello CamiloThank you for the video and sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! From ... Marco van Gils Loading speed wpamelia / wprocketClosed   Amelia   Updated November 22, 2021 at 12:37pm   2 Most recent comment from Marko Davidović:Hello Marco, Thank you for purchasing Amelia, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual.  ...