We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Beatrice Caciotti google error 404 access panelClosed   Amelia   Updated November 10, 2021 at 5:16pm   3 Most recent comment from [deleted]:Hi BeatriceThank you for reaching out to us and for the update we are glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderf ... Gerlinde appointment timingsClosed   Amelia   Updated November 10, 2021 at 5:14pm   8 Most recent comment from [deleted]:Hi GerlindeWhen you go to edit the employee and then navigate to the Work Hours tab, click on the + sign and you will be able to add a break as shown on the image below Tim Davis Email notifications to customers not sendingClosed   Amelia   Updated November 10, 2021 at 5:12pm   6 Most recent comment from [deleted]:Hi Tim,not a problem! Thank you so muchJust please check the password as that is usually the reason for the access to be rejected as it was:I left it on 2 attempts, after trying twice so that it woul ... Per Otto Mazarino Booking do not work on front pageClosed   Amelia   Updated November 10, 2021 at 4:27pm   2 Most recent comment from [deleted]:Hi PerThank you for reaching out to us.Are you using any caching plugins?  If so, please exclude pages with Amelia from its settings since Amelia is conflicting with caching plugins.Are the notifica ... Travis R Hedrick Cron NotificationsClosed   Amelia   Updated November 10, 2021 at 4:22pm   2 Most recent comment from [deleted]:Hi TravisThank you for reaching out to us.cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled t ... Paal Joachim Romdahl Employee Panel Password not being sent to employeeClosed   Amelia   Updated November 10, 2021 at 3:55pm   7 Most recent comment from Paal Joachim Romdahl:-The Solution-Actually it was the Settings -> Notification.Sender Name and Sender Email that I had not filled out. I noticed the mention of it in this video: At the 4:00 mark.After filling out the Sen ... Artyom Новый пользователь Amelia - WP уведомлениеClosed   Amelia   Updated November 10, 2021 at 3:51pm   2 Most recent comment from [deleted]:Hi ArtyomThank you for reaching out to us.I'm afraid there is no way to modify the email sent by WP from Amelia and since it is not connected to Amelia in that sense it cannot pick up informatio ... Juan Carlos Paramás Configuración paypalClosed   Amelia   Updated November 10, 2021 at 2:45pm   2 Most recent comment from [deleted]:Hi Juan Carlos,thank you for reaching out to usYes, it would be needed to set up which payment you want for which service; because this gives you an option to use multiple.If you have any further que ... TONTALE use Amelia for cottage reservationClosed   Amelia   Updated November 10, 2021 at 1:37pm   2 Most recent comment from [deleted]:Hi TONTALE Thank you for reaching out to us. Our plugin currently support time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is possibl ... Graham Lucas Cannot add an Employee - hangsClosed   Amelia   Updated November 10, 2021 at 1:31pm   4 Most recent comment from [deleted]:Thank you for the update, we are glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Bronwen Heilman new service questionClosed   Amelia   Updated November 10, 2021 at 1:12pm   2 Most recent comment from Marko Davidović:Hello Bronwen, Thank you for purchasing Amelia, and for reaching out to us. You can do that simply by creating new services, for example, in-person classes and you can set up special days for the empl ... Saidi Fethi I can't find marketing tools to add facebook pixelClosed   Amelia   Updated November 10, 2021 at 12:57pm   2 Most recent comment from Marko Davidović:Hello Saidi, Thank you for purchasing Amelia, and for reaching out to us. You have > next to Web Hook you just need to click on that and to scroll and you will see MarketingTools you will find Facebo ... Laurence Murrin Package select employee before bookingClosed   Amelia   Updated November 10, 2021 at 12:54pm   2 Most recent comment from Marko Davidović:Hello Laurence, Thank you for purchasing Amelia, and for reaching out to us.If there are multiple employees assigned to the 2nd service in the package, there will be an employee-selection drop-down in ... James Jelkin Exporting/backup/restoreClosed   Amelia   Updated November 10, 2021 at 12:26pm   5 Most recent comment from Marko Davidović:Hello James, Thank you for purchasing Amelia, and for reaching out to us.If you want to back-up Amelia, you can export all "wp_amelia" tables from the database, and then when you re-install the plugin ... Paul Sallaway How does Amelia handle Daylight savings time changesClosed   Amelia   Updated November 10, 2021 at 12:12pm   7 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!