As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Julius Amelia popup Elementor integrationClosed   Amelia   Updated November 19, 2021 at 2:10pm   2 Most recent comment from Miloš Jovanović:Hi Julius,Thank you for your inquiry.Can you please follow our detailed explanation added in this article https://tmsplugins.ticksy.com/article/17640/ and try to set the shortcode following this exp ... Paal Joachim Romdahl New Employee screen: Not able to select existing WordPress user.Closed   Amelia   Updated November 19, 2021 at 2:01pm   4 Most recent comment from Aleksandar Vuković:We're glad to see this was resolved, Joachim.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daria How can I tell how many appointments customer has in their packageClosed   Amelia   Updated November 19, 2021 at 12:01pm   4 Most recent comment from Aleksandar Vuković:Hello again DariaSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! At the moment, you can only ... Robert-Jan service custom durationClosed   Amelia   Updated November 19, 2021 at 11:12am   3 Most recent comment from Aleksandar Vuković:Hey Robert-JanJust one addition - you can add Extras to your services, so people can add extra time if they need it.For example, you can add an extra "Extra 1 hour", and set the maximum quantity for ... Andreas Rich Snippet Event CodeClosed   Amelia   Updated November 19, 2021 at 10:59am   2 Most recent comment from Marko Davidović:Hello Andreas, Thank you for purchasing Amelia, and for reaching out to us. To be honest we didn't have any request for this feature but please feel free to search through our feature suggestion ... George Taro Prefill SelectionsClosed   Amelia   Updated November 19, 2021 at 10:53am   4 Most recent comment from Marko Davidović:Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Agents assigned to your tickets will respond ... Ryo Okada integrationsClosed   Amelia   Updated November 19, 2021 at 10:51am   2 Most recent comment from Aleksandar Vuković:Hello RyoSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Amelia doesn't have date and t ... Jaya WP Mail Setting Not Working with my siteClosed   Amelia   Updated November 19, 2021 at 10:19am   2 Most recent comment from [deleted]:Hello Jaya,  Yes, in most cases, if you have some other plugin for this purpose, sending emails/ SMTP, on your website, then you need to choose WP Mail as a Mail service in Amelia and it will use tha ... Stanley John Kebite employee panel wont workClosed   Amelia   Updated November 19, 2021 at 9:14am   4 Most recent comment from Aleksandar Vuković:Hello StanleySorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Can you please explain in a bit ... Konrad Amelia Not loading up in the front end of the websiteClosed   Amelia   Updated November 18, 2021 at 11:10pm   16 Most recent comment from Aleksandar Vuković:Hey Konrad.It's supposed to work both with the shortcode and with the Elementor widgets - that's why they're there. I just focused on the shortcode, since you said it doesn't work ... TAFF Event TicketingClosed   Amelia   Updated November 18, 2021 at 3:30pm   4 Most recent comment from [deleted]:Hi Taff!You can add it if it's a "constant" code, if it does not change with each customer; it can be inserted as an Image into the template.If you have any further questions or issues, please fe ... Tania Hiatt Buddy BossClosed   Amelia   Updated November 18, 2021 at 3:21pm   4 Most recent comment from [deleted]:Hi Tania,thank you for your timeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Fatma Events AttendeesClosed   Amelia   Updated November 18, 2021 at 2:59pm   4 Most recent comment from Miloš Jovanović:Hi Fatma,We are glad to hear this worked.Have a nice day!  Leticia ¿Amelia permite validar el espacio donde se realiza el servicio?Closed   Amelia   Updated November 18, 2021 at 2:43pm   2 Most recent comment from Miloš Jovanović:Hi Leticia, Thank you for your inquiry. We usually don't provide support for other languages but I was able to translate this and I think that I understand what you need.At the moment we don' ... Beatrice Caciotti special days don't displayClosed   Amelia   Updated November 18, 2021 at 2:20pm   3 Most recent comment from Miloš Jovanović:Hi Beatrice,Sorry for not being able to answer faster, part of our team is sick (Covid-19) so the rest of the team is giving their best to answer as soon as possible but we've got lots of tickets ...