As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Yuta Sato Zip Codes for Stripe PaymentsClosed   Amelia   Updated November 30, 2021 at 12:27pm   2 Most recent comment from Marko Davidović:Hello Yuta, Thank you for purchasing Amelia, and for reaching out to us. Can you please tell us are you testing the Stripe? This only happens when you are testing the Stripe but when you go "live" it ... Cheying Custom "minimum time required before booking"Closed   Amelia   Updated November 30, 2021 at 12:21pm   2 Most recent comment from Aleksandar Vuković:Hello CheyingThank you for your purchase.It is possible to change this in the database, but you would need to enter the time in seconds, so instead of 19h you would enter "68400".When you access your ... Prateek Biyani Zoom Event automatically startingClosed   Amelia   Updated November 30, 2021 at 11:25am   2 Most recent comment from Aleksandar Vuković:Hello PrateekZoom meetings URLs are generated when they are created, and you can access the meeting at any point, but without the host to start the meeting, they cannot join.This is normal behavior fo ... Kevin Verron Sender Email for email notifications only appears in "reply to" field in GmailClosed   Amelia   Updated November 30, 2021 at 10:56am   4 Most recent comment from [deleted]:Hi KevinAt the moment, there's no way to hide the email address from the notification, unfortunately, maybe in the future.I'll kindly ask you to add it as a feature suggestion on this pag ... Pesce Comunica emloyeesClosed   Amelia   Updated November 30, 2021 at 10:35am   6 Most recent comment from Marko Davidović:Hello Paola,We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Ilya Calendar and sync with outlookClosed   Amelia   Updated November 30, 2021 at 10:21am   4 Most recent comment from Marko Davidović:Hello Ilya,Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, ... Natalie Limwatana how to set up calendar for classes for packagesClosed   Amelia   Updated November 30, 2021 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello NatalieIf you configured Events, you need to add a different widget (or shortcode) on the front-end.Amelia Shortcodes and Front-end ImplementationPlease check out the attached article and let ... Mario Hartmann Attachments with MailClosed   Amelia   Updated November 30, 2021 at 8:39am   2 Most recent comment from Aleksandar Vuković:Hello MarioI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You can host the file on some online sharing platform, and the ... Maria Manual Booking from a packageClosed   Amelia   Updated November 29, 2021 at 2:11pm   2 Most recent comment from Marko Davidović:Hello Maria, Thank you for purchasing Amelia, and for reaching out to us. You can check and manage purchases of packages in the back-end of Amelia.  You can book appointments in the purchased packag ... Mark Saunders Amelia "not supported"Closed   Amelia   Updated November 29, 2021 at 1:05pm   9 Most recent comment from Aleksandar Vuković:Thank you Mark.It seems that you don't have our Gutenberg blocks on the site:I used the classic editor on this page, and added it without issues:So maybe you could use this before we get to the ... damien 'manager' cannot delete appointment ?Closed   Amelia   Updated November 29, 2021 at 12:55pm   19 Most recent comment from Aleksandar Vuković:Hey JamesWe haven't changed the roles, or their capabilities, but it could be that the role reverted to its default configuration.Can you please check that and let me know? algunning Events - free for members - paid for non membersClosed   Amelia   Updated November 29, 2021 at 12:33pm   12 Most recent comment from Aleksandar Vuković:Thank you for your support! We really appreciate that!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Michael Fidelis Booking Addons and TicketsClosed   Amelia   Updated November 29, 2021 at 12:05pm   9 Most recent comment from Aleksandar Vuković:Hello Wendy.Thank you for your feedback, we've added the info that Events can't be used with Packages:You can still use it as a service if I understood what you want to achieve. Packages all ... Al Custom FieldClosed   Amelia   Updated November 29, 2021 at 9:56am   6 Most recent comment from Marko Davidović:Hello Al, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Brian MAJOR URGENT ISSUEClosed   Amelia   Updated November 29, 2021 at 1:57am   1 Most recent comment from Brian:solved