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Public Tickets

Isabelle Problems to receive confirmation emails about the bookingsClosed   Amelia   Updated June 4, 2021 at 9:51pm   2 Most recent comment from [deleted]:Hi, Isabelle!Thank you for choosing Amelia.No, these email addresses don't have to match.What is the Mail service that you use?Also, what happens when you send a test email?Looking forward to hea ... Lebranding Mollie paymentsClosed   Amelia   Updated June 4, 2021 at 2:57pm   4 Most recent comment from [deleted]:I see - that is Amelia Lite, it's always on that versionBut I see that you purchased Basic licence on May 18th, so you should have a full version that is able to update.You can download it from t ... Craig Jenkins time intervalsClosed   Amelia   Updated June 4, 2021 at 2:00pm   2 Most recent comment from [deleted]:Hi Craig,thank you for reaching out to usYou can go to Amelia > Settings > General Settings, and set the Time Slot Step to 15 minutes.I hope this helps Vincent the shortcode is not displayed correctlyClosed   Amelia   Updated June 4, 2021 at 12:56pm   12 Most recent comment from [deleted]:Hey Vincent, sorry for all the back-and-forth, but WordPress is an extremely dynamic environment, and until all other issues that could impact our plugin are resolved, we cannot get to the bottom of ... mattycl Special Hours Per ServiceClosed   Amelia   Updated June 4, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi, Mattycl!Yes, sure.You can set the Special days in the Employee's profile and add these Services to these Special days.However, please note that usual Working days are being overridden by Spec ... Vernette Plugin issuesClosed   Amelia   Updated June 4, 2021 at 10:08am   2 Most recent comment from Aleksandar Vuković:Hello VernetteThank you for your purchase.Please access this service and go to the Settings tab. Under Payments, see if Stripe is enabled.If it is, and you're still seeing this issue, please pro ... Oswaldo Rangel Tip option + wild card for extra servicesClosed   Amelia   Updated June 4, 2021 at 9:59am   2 Most recent comment from [deleted]:Hi Yulia,thank you for reaching out to usI'll be happy to advise:1. Amelia currently does not have a tipping option, unfortunately.2. We will fix the empty lines issue in the next update; as we d ... Fernando Polti Want to create a service without a reservation dateClosed   Amelia   Updated June 4, 2021 at 9:45am   2 Most recent comment from Aleksandar Vuković:Hello FernandoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Orlando Cant get the reminder notification to workClosed   Amelia   Updated June 4, 2021 at 8:47am   2 Most recent comment from Aleksandar Vuković:Hello OrlandoThank you for your purchase.cron schedules a command or a script on your server to run automatically at a specified time and date. Depending on the server, there are different configura ... Poppy taking payments but not creating appointments or sending confirmation emailsClosed   Amelia   Updated June 4, 2021 at 7:32am   28 Most recent comment from [deleted]:Hi Poppy,thank you so much for letting me know.I apologize again for the issue not being resolved, and for the delay.If there is anything else that I can assist you with, please contact us. Thomas Wegerer Customer connect WP AdministratorClosed   Amelia   Updated June 3, 2021 at 7:50pm   2 Most recent comment from [deleted]:Hi, Thomas!Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to add a user that has an Administrator role or any other Amelia role, even if you used the User Role Edi ... Daniel Chen Translate EmployeesClosed   Amelia   Updated June 3, 2021 at 6:38pm   2 Most recent comment from [deleted]:Hi, Daniel!Thank you for choosing Amelia.You can change the label "Employees" in Amelia -> Settings -> Labels as well:Hope that will help.Looking forward to hearing from you.  Mathieu Meuric How to upgrade basic to pro ?Closed   Amelia   Updated June 3, 2021 at 2:17pm   4 Most recent comment from [deleted]:Hi Mathieu,thank you a lotI have forwarded the request, please expect the charge in the next day or so.If you have any other questions or concerns feel free to open a new ticket and we will gladly hel ... Ilse Google Busy/FreeClosed   Amelia   Updated June 3, 2021 at 2:16pm   3 Most recent comment from [deleted]:Hi there,thank you for letting us know, I am glad that you have found a solutionIf you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Lee error on updateClosed   Amelia   Updated June 3, 2021 at 1:52pm   4 Most recent comment from [deleted]:Hi Lee,thank you for the credentials!You can proceed to update the plugin manually by following these steps (I don't have access to your DB so I wouldn't be able to do so for you): 1.) Down ...