As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

RODRIGO employeesClosed   Amelia   Updated November 26, 2021 at 7:56am   2 Most recent comment from Marko Davidović:Hello Rodrigo,We can see that you have more than one ticket for the same issue. There is no need to open more than one ticket for the same question because the other tickets will be closed.Thank you f ... Jacopo Employee PanelClosed   Amelia   Updated November 25, 2021 at 5:15pm   4 Most recent comment from [deleted]:Thank you for the update If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  ojasya thakur Does Amelia don't maintain database of the paymentsClosed   Amelia   Updated November 25, 2021 at 4:28pm   7 Most recent comment from [deleted]:Hi OjasyaUnfortunately that can't be done, the past bookings cannot be forced to send the data retroactively I'm afraid.I wish we could be more helpful, do let us know if there is anything e ... Sean Powell Starting At Instead of Price RangesClosed   Amelia   Updated November 25, 2021 at 4:08pm   5 Most recent comment from [deleted]:Hi SeanThank you for sharing this with us, I forwarded it to our developers as well.If there is anything else we can assist you with do let us know.Have a wonderful day!  Kristen Plugin reverted to Free Wordpress VersionClosed   Amelia   Updated November 25, 2021 at 4:06pm   2 Most recent comment from [deleted]:Hi KristenThank you for reaching out to us.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Am ... Javier Chiva Luis Calendar doesn't workClosed   Amelia   Updated November 25, 2021 at 4:03pm   2 Most recent comment from [deleted]:Hi JavierThank you for reaching out to us.Can you please give us some more details about the issue you are having, are you referring to the Amelia calendar or an integration with Google or Outlook?Wh ... Felipe Google meet, Packages and ZoomClosed   Amelia   Updated November 25, 2021 at 3:56pm   2 Most recent comment from [deleted]:Hi FelipeThank you for reaching out to us.1. When somebody buys a package they will still have to book individual appointments so the links will be associated to the booked service. You should add t ... Ayishah Joanna Swiecinska reschedulingClosed   Amelia   Updated November 25, 2021 at 3:33pm   14 Most recent comment from [deleted]:Hi RandalWhen you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there, let us know the exact issue you are having and ... Arie Overlapping bookingsClosed   Amelia   Updated November 25, 2021 at 2:46pm   4 Most recent comment from [deleted]:Hi ArieI understand what you mean, you can't provide multiple services at the same time, right? I'm afraid there is currently no other way to avoid this other than setting a specific work s ... Jon Low Amelia LoginClosed   Amelia   Updated November 25, 2021 at 1:42pm   3 Most recent comment from Aleksandar Vuković:Hello JonUnfortunately, Amelia's Customer Panel is only used for managing the appointments and/or events and their profile, and the booking form can't be loaded in it.I'd advise you to ... Prateek Biyani Customer Panel Not workingClosed   Amelia   Updated November 25, 2021 at 12:44pm   2 Most recent comment from Marko Davidović:Hello Prateek, Thank you for purchasing Amelia, and for reaching out to us.You need to put placeholder% customer_panel_url%, not the URL. We suggest that you take a look at this article it will be of ... Chandra Nagireddy Amelia ConfigurationClosed   Amelia   Updated November 25, 2021 at 12:33pm   2 Most recent comment from Marko Davidović:Hello Chandra, Thank you for purchasing Amelia, and for reaching out to us. In order to allow your customers to cancel and reschedule the appointments you will need to enable customer panel. Front-e ... Felipe Find Google Meet URLClosed   Amelia   Updated November 25, 2021 at 12:18pm   4 Most recent comment from Aleksandar Vuković:Hello again FelipeYou cannot resend the Google Calendar event creation. Check if this employee is connected to the correct Google Calendar in her profile.Did you add the %google_meet_url% in the email ... Guillermo Veiga Trivecart - Offsite checkoutClosed   Amelia   Updated November 25, 2021 at 11:38am   4 Most recent comment from Aleksandar Vuković:Hello GuillermoWe haven't had any other suggestions for either Split or Trivecart in the past few months, so these payment systems aren't on our roadmap yet.Our developers work on new featu ... Jeremy Avenarius Multiple logins when used with Membership pluginClosed   Amelia   Updated November 25, 2021 at 11:34am   8 Most recent comment from Aleksandar Vuković:Hi again JeremyThanks for your concern, we appreciate that. Thankfully, the symptoms are all mild.#1 - The booking form wouldn't be able to populate anything unless the customer is created in Ame ...