As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Jo Manning plugin breaks siteClosed   Amelia   Updated November 24, 2021 at 4:16pm   2 Most recent comment from [deleted]:Hi JoOnce again apologies for the delayed response. I can see Aleksandar has already replied to the previous ticket so we will be closing this one to avoid confusion and you can continue the conversa ... Paula Charge only on SaturdaysClosed   Amelia   Updated November 24, 2021 at 3:59pm   2 Most recent comment from [deleted]:Hi PaulaThank you for reaching out to us.Unfortunately something like this is not possible with the plugin's builtin features. The service needs to have a fixed price. What I can suggest as a wo ... Nicolas Chevrier Custom fieldClosed   Amelia   Updated November 24, 2021 at 3:51pm   2 Most recent comment from [deleted]:Hi NicolasThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. Custom fields need to be added manually to newly created events and the main ... Scott Connor Notification Email setupClosed   Amelia   Updated November 24, 2021 at 3:11pm   3 Most recent comment from [deleted]:Hi ScottThank you for reaching out to us.Sorry for the delayed response, we are a bit short-staffed at the moment, I'm afraid you con't bump up a ticket, they are being replied to in the or ... Evan FunctionalityClosed   Amelia   Updated November 24, 2021 at 2:59pm   2 Most recent comment from [deleted]:Hi EvanThank you for reaching out to us.Unfortunately this is not possible with the plugin's current builtin features. As a workaround I can suggest creating a package of services and setting the ... Antonio gutierrez larios gutierrez larios FacturaClosed   Amelia   Updated November 24, 2021 at 2:44pm   3 Most recent comment from Studio Virginie Augustin: Arie Minor Customization on Customer PanelClosed   Amelia   Updated November 24, 2021 at 2:11pm   3 Most recent comment from Aleksandar Vuković:Hello ArieSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I am sorry to disappoint you, but ... Michelle Locations / Employee view optionsClosed   Amelia   Updated November 24, 2021 at 1:06pm   7 Most recent comment from Aleksandar Vuković:Hello MichelleYou can hide the employees through the Customize section. First, select the Catalog Booking Form:In there, you can remove the image thumbs that show the initials of the employees:Then s ... Zoe Soon EnquiriesClosed   Amelia   Updated November 24, 2021 at 12:49pm   6 Most recent comment from Aleksandar Vuković:Hello Zoe.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Paul Difficulties in scheduling appointmentsClosed   Amelia   Updated November 24, 2021 at 12:47pm   6 Most recent comment from [deleted]:Hello Paul, Thank you , we were able to login now. Could you please update Amelia to the newest version and check if the issue is still there? We see you have version 4.1 and we've just released ... Dascaliu Vlad Events Variation / categoriesClosed   Amelia   Updated November 24, 2021 at 12:38pm   2 Most recent comment from Aleksandar Vuković:Hello VladThank you for your purchase, and sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Y ... Hisham Alhelabi SMTP for my Gmail accountClosed   Amelia   Updated November 24, 2021 at 12:26pm   6 Most recent comment from Aleksandar Vuković:Hello Hisham.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! The error we see when we try to ... ezequiel boiero HORARIOS DEL SISTEMA DE RESERVAClosed   Amelia   Updated November 24, 2021 at 11:59am   2 Most recent comment from [deleted]:Hi EzequielThank you for reaching out to us.You can adjust the minimum time required before booking in Amelia - General settingsPlease make sure to clear your cache after the change to load a fresh p ... Promoestetica Colombia SAS SMTP ServiceClosed   Amelia   Updated November 24, 2021 at 11:53am   2 Most recent comment from [deleted]:Hi PromoesteticaThank you for reaching out to us.We have heard about our clients having issues using Zoho before but I know that some of our customers use Easy WP SMTP and it works just fine (at le ... Junge Event CalendarClosed   Amelia   Updated November 24, 2021 at 11:12am   2 Most recent comment from Marko Davidović:Hello Junge,We have already answered you in your other ticket. There is no need to open several tickets for the same issue because all duplicate tickets will be closed automatically.Thank you for yo ...