We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ali Waheed Amelia not loading on websiteClosed   Amelia   Updated November 16, 2021 at 11:09am   2 Most recent comment from [deleted]:Hi Ali,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ta ... Hans Coomans Manage agenda by employee not workingClosed   Amelia   Updated November 16, 2021 at 11:03am   2 Most recent comment from [deleted]:Hi Hans,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has t ... Bronwen Heilman collecting payment from customersClosed   Amelia   Updated November 16, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi Bronwen,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ha ... Carlo Magnoni Partecipant export listClosed   Amelia   Updated November 16, 2021 at 9:28am   2 Most recent comment from Aleksandar Vuković:Hello CarloThese are not in there randomly.Every instance of " " is in there due to spaces. For example "Chiara " has a space, "+39 338 452 9155" has a space, and so on.This is done so the plugin do ... Edu Reserva de 1 noche para hostalClosed   Amelia   Updated November 15, 2021 at 2:26pm   2 Most recent comment from Marko Davidović:Hello Edu,  Thank you for your interest in Amelia, but unfortunately, the plugin cannot be used for multi-day bookings.  It's currently limited to appointments and services with fixed duration ... MITSUTAKA KOUNO Operation of the Customer PanelClosed   Amelia   Updated November 15, 2021 at 1:58pm   4 Most recent comment from Aleksandar Vuković:No apologies necessary, Mitsutaka.Thank you for troubleshooting this a bit further.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Johanna buttons for payment methodClosed   Amelia   Updated November 15, 2021 at 1:40pm   6 Most recent comment from Marko Davidović:Hello Johanna,It will definitely be included in the future. Our development team just scratched the surface with the new Customize section, so there's a lot more to come with each big update. María Reyna Amelia not working on Chrome and ExplorerClosed   Amelia   Updated November 15, 2021 at 1:36pm   4 Most recent comment from Aleksandar Vuković:Hi again MaríaYeah, caching issues are (unfortunately) normal, so the best advice I can give at this time is to prevent caching of pages where Amelia is located. Jose Luis Martinez COUPONS suggestion improvementClosed   Amelia   Updated November 15, 2021 at 11:40am   2 Most recent comment from Marko Davidović:Hello Jose,Thank you for your suggestion, we will forward it to our developers, but with the current setup of Amelia this is already possible. All you need to do is create a coupon, and configure it, ... Kevin Verron Custom fields placement in the booking formClosed   Amelia   Updated November 15, 2021 at 10:53am   2 Most recent comment from Aleksandar Vuković:Hello KevinThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Our development team just scratche ... Sabrina Michaud Android calendar not synchingClosed   Amelia   Updated November 15, 2021 at 10:50am   2 Most recent comment from Aleksandar Vuković:Hello SabrinaThank you for your purchase.The integration works regardless of the device used since the plugin cannot differentiate between devices. If the integration works for desktops, it works with ... ojasya thakur find events booked by customerClosed   Amelia   Updated November 15, 2021 at 10:32am   4 Most recent comment from Marko Davidović:Hello Ojasya,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. CHIEH HO Customer email notificationClosed   Amelia   Updated November 15, 2021 at 10:21am   2 Most recent comment from Aleksandar Vuković:Hello CHIEHThank you for your purchase.Please check Amelia's General Settings and see what the default status of the appointment is configured. If it's set to "Approved", please access this ... Michael Mc Laughlin backend paymentsClosed   Amelia   Updated November 15, 2021 at 9:36am   2 Most recent comment from Aleksandar Vuković:Hello MichaelSorry for the late response.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Legal requirements do not allow ... Christian Gäking FunctionalityClosed   Amelia   Updated November 14, 2021 at 9:27pm   2 Most recent comment from Aleksandar Vuković:Hey ChristianI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Our developers will work on something similar in the future, ...