We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pepe The services do not appear in the front-endClosed   Amelia   Updated November 10, 2021 at 12:11pm   2 Most recent comment from [deleted]:Hi PepeThank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his worki ... Mike Harris Handling :Area" bookingClosed   Amelia   Updated November 10, 2021 at 11:52am   4 Most recent comment from [deleted]:Hi Mike,I'm glad it helped; If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. WILLIAM Z SHELLEY Some time slots not showing on calendarClosed   Amelia   Updated November 10, 2021 at 11:17am   2 Most recent comment from [deleted]:Hi William,thank you for reaching out to usThank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response ... Vartan N Step 1 & 2 missing fieldsClosed   Amelia   Updated November 10, 2021 at 11:04am   2 Most recent comment from [deleted]:Hi VartanThank you for reaching out to us.Please check if this option is disabled in your Customize tab, when you click on the edit icon next to the desired field Mehmet Soysal Service longer than 24hClosed   Amelia   Updated November 10, 2021 at 10:08am   4 Most recent comment from [deleted]:Hi Mehmet,thank you for contacting backThank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response time ... Marc Hammoud customer noteClosed   Amelia   Updated November 9, 2021 at 10:33pm   4 Most recent comment from Aleksandar Vuković:Unfortunately, Marc, Liza no longer work with us, but we are thankful that she's been a part of TMS. The service she provided was great and truly appreciated. bengolfrates WP user syncClosed   Amelia   Updated November 9, 2021 at 6:01pm   3 Most recent comment from [deleted]:Hi there Thank you for the insight. It is a quite basic integration at the time being, we are collecting all useful information and insight on how to make it better in the future. This has been forwar ... Callum Staley Custom FieldClosed   Amelia   Updated November 9, 2021 at 5:53pm   2 Most recent comment from [deleted]:Hi CallumThank you for reaching out to us.Unfortunately it is not possible to set a number of times the custom field will appear. The only thing that comes to mind is creating a separate service for ... Rufaidh Theme ProblemClosed   Amelia   Updated November 9, 2021 at 5:34pm   3 Most recent comment from [deleted]:Hi RufaidhThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ... Saidi Fethi I can't find marketing tools to add facebook pixelClosed   Amelia   Updated November 9, 2021 at 4:59pm   2 Most recent comment from [deleted]:Hi SaidiThank you for reaching out to us.Please make sure the plugin is updated to the latest version, as this feature was added recently. If you updated the plugin you must make sure the website and ... Yamil Insaurralde Amelia Update - Not showing "My profile" option on the panelClosed   Amelia   Updated November 9, 2021 at 4:48pm   3 Most recent comment from [deleted]:Hi YamilThank you for the update we are glad to hear you wee able to find the solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderfu ... Angenon alst minute discountClosed   Amelia   Updated November 9, 2021 at 4:07pm   3 Most recent comment from [deleted]:Hi AngenonThank you for the update, we are glad to hear you were able to find a solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonder ... Sebastian Customer in customer panel can see even other people appointmentsClosed   Amelia   Updated November 9, 2021 at 3:34pm   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for your interest in our product. The only way this could happen is for you to be logged in as an admin and try to book for your customer or just test the booking or if you ... Clara Clients opening ticketsClosed   Amelia   Updated November 9, 2021 at 2:49pm   4 Most recent comment from [deleted]:Thank you for your time, Clara!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mads Calendar is not workingClosed   Amelia   Updated November 9, 2021 at 2:02pm   6 Most recent comment from [deleted]:Hi Mads,thank you for contacting back! It would and would not; if it's a spam email handled by a bot it will help as it would not be able to pass the check. However, if an actual person is usin ...