As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Ilya Events details does't loads on admin pageClosed   Amelia   Updated November 25, 2021 at 11:22am   4 Most recent comment from Marko Davidović:Hello Ilya, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Arjan Olsder SMS / Email notificationClosed   Amelia   Updated November 25, 2021 at 11:22am   2 Most recent comment from [deleted]:Hi Arjan Thank you for reaching out to us. You can send scheduled notifications with Amelia but you will need to set up a cron job for this type of notifications though.cron is a Linux utility which ... Romain Campenon Option to take an appoitment after that we pass the appoitment timeClosed   Amelia   Updated November 25, 2021 at 11:17am   2 Most recent comment from [deleted]:Hi RomainThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  F ... Cliff Blade Service Time ChallangesClosed   Amelia   Updated November 25, 2021 at 10:44am   2 Most recent comment from Aleksandar Vuković:Hello CliffSince you enabled "Show booking slots in customer time zone" in Amelia's general settings, I'm seeing these times (in CET):The 10 PM time slot on my end is 11:00 in Honolulu, whi ... Ramiro Appointments link not workingClosed   Amelia   Updated November 25, 2021 at 12:10am   6 Most recent comment from Aleksandar Vuković:Hello RamiroThere's no such possibility. This can only be disabled by human interaction. Do you have other managers or admins on the site? Celia Rousset Woocommerce impossible to change cartClosed   Amelia   Updated November 25, 2021 at 12:09am   5 Most recent comment from Aleksandar Vuković:Hi again CeliaSorry, I first thought you had an issue with adding multiple items to the cart. What you're describing is not the default behavior of Amelia.I don't know why you faced the is ... Jeremy Avenarius Notification email templates not savingClosed   Amelia   Updated November 24, 2021 at 11:50pm   5 Most recent comment from Aleksandar Vuković:You're welcome, Jeremy.Glad I could be of help!If you need some further assistance, please feel free to reach out to us. Elin Breitholtz Select employee in booking-form?Closed   Amelia   Updated November 24, 2021 at 11:34pm   2 Most recent comment from Aleksandar Vuković:Hello ElinYour page is password-protected, so I can't see what's going on.Since I doubt looking at the page will help me determine where the issue lies, can you please provide me a tempora ... Charmaine Setting up outlook sign inClosed   Amelia   Updated November 24, 2021 at 11:05pm   2 Most recent comment from Aleksandar Vuković:Hello CharmaineThank you for your purchase.This is most likely a conflict with some other plugin on your website.Please provide me a temporary WP-admin (administrator) user for your site where this ha ... Rachel Birth Date in form?Closed   Amelia   Updated November 24, 2021 at 10:58pm   2 Most recent comment from Aleksandar Vuković:Hello RachelThank you for your purchase.At the moment, the Birthday field is not visible in the front-end, but our developers have that planned for one of our future releases.Currently, you can only a ... Marius Calendar Shortcode to exclude only one or two selected eventsClosed   Amelia   Updated November 24, 2021 at 10:46pm   4 Most recent comment from Aleksandar Vuković:Thank you for your support, Marius!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Elvis Christian Goetten de Lima Not saving Customer dataClosed   Amelia   Updated November 24, 2021 at 10:36pm   10 Most recent comment from Aleksandar Vuković:Hey ElvisAs for the webhooks, we did have an issue with the Cancel action in the back-end, but that was fixed with Amelia v4.3.1, which was released today. They work with Zapier and Integromat, so I  ... Alfonso Employee profile image wrong sizeClosed   Amelia   Updated November 24, 2021 at 9:27pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Alfonso, you're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Prateek Biyani Integration with LearnDash/Paid Memberships ProClosed   Amelia   Updated November 24, 2021 at 5:19pm   2 Most recent comment from [deleted]:Hello Prateek Biyani,Thank you for your purchase and apologies for replying a bit later. There isn't an integration with LearnDash  and PaidMembershipsPro available in Amelia, unfortunately. The ... jaagup translationClosed   Amelia   Updated November 24, 2021 at 4:22pm   2 Most recent comment from [deleted]:Hi JaagupThank you for reaching out to us.The plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a si ...