Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hi!
I have a problem with PayPal on https://lakcuneo.com/, it was ever work fine, but now my customer syas me that the people can booking and appoinment througth the paypal methods.
the error it show us is the following:
The merchant isn’t able to accept PayPal payments at this time. Please try again later or return to the merchant and choose another way to pay.
please can you help me?
Note: the Paypal API credential are correct, i just check itHi Raphael,
thank you for reaching out to us!
Since the credentials are correct, please just check if Test Mode is not enabled, where you insert the credentials, in Amelia > Settings > Payments.
If Test Mode is off, credentials are live, then we would need to investigate. Is it all customers (no one can pay)?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Avana
The same is also happening to me, I believe Paypal is set up correctly and I am not in test mode.
I receive the following error:
Sorry, there was an error processing your payment. Please try again later.
I will also set up an admin login for you, if you could have a look, please?
Sorry I can't see an option to private reply and I'm not able to private message you. Could you mesaage me please?
Hello Tom
Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!
You cannot post a private response because this is not your ticket.
Please open a new Private ticket, and we'll gladly help you out there. You can post your wp-admin (Administrator) user credentials in that ticket, along with the explanation of the issue, and we'll help you when we reach your ticket.
One thing you can check - is your currency supported in PayPal?
Kind Regards,
Aleksandar Vuković
[email protected]
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