As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Carles Google CalendarClosed   Amelia   Updated November 22, 2021 at 12:27pm   4 Most recent comment from Marko Davidović:Hello Carles, Thank you for purchasing Amelia, and for reaching out to us.The only way you could do this would be for your employees to share their Google Calendars with your admin's Google Calen ... Manuel Blumenstein Can't assign employees to servicesClosed   Amelia   Updated November 22, 2021 at 12:02pm   2 Most recent comment from Miloš Jovanović:Hi Manuel,Thank you for contacting us.Can you please check do you have a customer created on the customers page that has the same email as the admin user? This can happen if you make a booking from th ... Arian Hashemi Multi entryClosed   Amelia   Updated November 22, 2021 at 10:57am   2 Most recent comment from Marko Davidović:Hello Arian, Thank you for purchasing Amelia, and for reaching out to us.If you want the customer to book all 4 appointments when they purchase the package, you need to set the "Minimum bookings requi ... Al Urgent Amelia syncing on multiple websitesClosed   Amelia   Updated November 22, 2021 at 10:37am   4 Most recent comment from Miloš Jovanović:Hi Al,You are welcome. Have a nice day. Fabio Employee Service DurationClosed   Amelia   Updated November 22, 2021 at 10:18am   2 Most recent comment from Marko Davidović:Hello Fabio, Thank you for purchasing Amelia, and for reaching out to us. Sevice durations cant be altered from the employee panel you can change it in Amelia/services/edit service. There you change ... Celia Rousset Duplicate Emails notificationsClosed   Amelia   Updated November 22, 2021 at 8:35am   5 Most recent comment from Marko Davidović:Hello Celia, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Luca Ronchi Pre-fill fields by get parametersClosed   Amelia   Updated November 21, 2021 at 6:48pm   2 Most recent comment from Aleksandar Vuković:Hello LucaSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I can't say if this will be ... Devan Is it possible to show the DAY in addition to the date in appointment confirmations?Closed   Amelia   Updated November 21, 2021 at 6:24pm   2 Most recent comment from Aleksandar Vuković:Hello DevanSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I am sorry to disappoint you, bu ... Johann Upgrade to proClosed   Amelia   Updated November 21, 2021 at 5:01pm   4 Most recent comment from Aleksandar Vuković:Hey JohannSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!Please download the file attached t ... Floran PATIENCE Different schedule between week 1,3 and 2,4 of a month​Closed   Amelia   Updated November 21, 2021 at 11:03am   4 Most recent comment from Aleksandar Vuković:Hello again FloranSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I'll make sure to for ... Glenn Ryan minor issuesClosed   Amelia   Updated November 21, 2021 at 10:56am   2 Most recent comment from Aleksandar Vuković:Hello GlennSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! 1. Are you referring to the front ... Pedro Martín Purchase CODEClosed   Amelia   Updated November 20, 2021 at 9:53am   2 Most recent comment from Marko Davidović:Hey Pedro, Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!As far as I can see in our system, ... Robert-Jan custom fields in ameliaClosed   Amelia   Updated November 19, 2021 at 4:00pm   2 Most recent comment from Miloš Jovanović:Hi Robert Jan, Thank you for your inquiry.At the moment customers can only enter their address through the custom field and this can't be prefilled for existing customers at the moment. I will fo ... Samir Automatic emailClosed   Amelia   Updated November 19, 2021 at 3:21pm   7 Most recent comment from Aleksandar Vuković:Hello Samir.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! It seems that for the past coupl ... Julius Amelia popup Elementor integrationClosed   Amelia   Updated November 19, 2021 at 2:10pm   2 Most recent comment from Miloš Jovanović:Hi Julius,Thank you for your inquiry.Can you please follow our detailed explanation added in this article https://tmsplugins.ticksy.com/article/17640/ and try to set the shortcode following this exp ...