We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Yuka Tomono PaymentsClosed   Amelia   Updated November 12, 2021 at 1:32pm   2 Most recent comment from [deleted]:Hi Yuka,thank you for reaching out to usThere isn't such possibility in Amelia with its current built-in features, unfortunately, and there isn't an integration with such a tool available fo ... CHRISTINA CUEVAS event description layoutClosed   Amelia   Updated November 12, 2021 at 1:26pm   2 Most recent comment from [deleted]:Hi Christina,thank you for reaching out to usI'm glad to hear you found a solution; If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help ... Antonio gutierrez larios gutierrez larios Error en mandar notificaciones se manda con un horario atrasadoClosed   Amelia   Updated November 12, 2021 at 11:42am   2 Most recent comment from Aleksandar Vuković:Hello AntonioSorry for the late response!Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the ... Jon Newlyn Scheduled repricingClosed   Amelia   Updated November 12, 2021 at 11:27am   2 Most recent comment from [deleted]:Hi Jon, thank you for reaching out to us Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response ti ... Sebastian Adrian-Kalchhauser Show categories in service bookingClosed   Amelia   Updated November 12, 2021 at 11:24am   3 Most recent comment from Aleksandar Vuković:Hi again SebastianAdding the categories to the step-by-step booking form is already added as a suggestion for our developers, so hopefully it will be developed some time soon. Veronika Polakova NotificationsClosed   Amelia   Updated November 12, 2021 at 10:44am   11 Most recent comment from Aleksandar Vuković:You're welcome, VeronikaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Riku How to use the pluginClosed   Amelia   Updated November 12, 2021 at 10:14am   6 Most recent comment from Marko Davidović:Hello Riku,Please log in to http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still ... Mandy Oldfield NotificationsClosed   Amelia   Updated November 12, 2021 at 9:52am   4 Most recent comment from Marko Davidović:Hello Mandy,If I understand you correctly you want a certain service to go to additional address 1, another service to additional address 2, etc. If this is the case I'm afraid that currently, t ... Mitch Custom Emails erase my HTML after savingClosed   Amelia   Updated November 12, 2021 at 9:38am   3 Most recent comment from Marko Davidović:Hello MitchFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Glenn Ryan customer registrationsClosed   Amelia   Updated November 12, 2021 at 8:34am   2 Most recent comment from Aleksandar Vuković:Hello GlennSorry for the late response.To be able to link Amelia Customers or Amelia Employees with existing WordPress users, those users need to have the "Amelia Customer" or the "Amelia Employee" ... Baltasar Aquilino Parra Conocer Id de las reservasClosed   Amelia   Updated November 12, 2021 at 8:23am   2 Most recent comment from Aleksandar Vuković:Hello BaltasarPlease note that the only supported language is English, so make sure to translate your future responses.At the moment, adding IDs to the front-end panels is not possible, but we'l ... ojasya thakur set biweeeklyClosed   Amelia   Updated November 11, 2021 at 9:44pm   5 Most recent comment from ojasya thakur:Ok you can close the ticketthanks Sadeer Al-Salihi Two new bugs with the new updateClosed   Amelia   Updated November 11, 2021 at 8:04pm   4 Most recent comment from Aleksandar Vuković:Hey Sadeer.Sorry for the late response.The old credentials that we have are no longer valid:https://www.kapsalonpersonality.nl/app.kp/ AmeliaSupport S0722775745s!Can you please send us the new Adminis ... Beatrice Caciotti google error 404 access panelClosed   Amelia   Updated November 10, 2021 at 5:16pm   3 Most recent comment from [deleted]:Hi BeatriceThank you for reaching out to us and for the update we are glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderf ... Gerlinde appointment timingsClosed   Amelia   Updated November 10, 2021 at 5:14pm   8 Most recent comment from [deleted]:Hi GerlindeWhen you go to edit the employee and then navigate to the Work Hours tab, click on the + sign and you will be able to add a break as shown on the image below