As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Mario Calamita employees on iosClosed   Amelia   Updated November 28, 2021 at 5:14pm   2 Most recent comment from [deleted]:Hi MarioThank you for reaching out to us.Can you please share some screenshots or a screen recording of the issue so we can get a better understanding? Also please send us the login credentials to th ... Daniel Schindlower Added option for admin to be able to make an appointment at any time (outside of the employee’s working hours) Not workingClosed   Amelia   Updated November 28, 2021 at 4:09pm   3 Most recent comment from [deleted]:Hi DanielThank you for letting us know, we are glad to hear thatI'll kindly ask you to add your fetaure suggestions on this page.  Features are pushed up on our "to-do" list when there are a l ... Daisuke Sagano placeholder of payment methodClosed   Amelia   Updated November 28, 2021 at 4:06pm   2 Most recent comment from [deleted]:Hi DaisukeThank you for reaching out to us.At the moment there are no specific placeholders which would indicate payment method used for the booking; it would be beneficial I agree, so I'll kin ... Jon scheduling error maybe time zoneClosed   Amelia   Updated November 28, 2021 at 3:16pm   2 Most recent comment from [deleted]:Hi JonThank you for reaching out to us.an you please check if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zon ... Justin Upon scheduling appt, customer is notified but staff isn'tClosed   Amelia   Updated November 28, 2021 at 2:41pm   10 Most recent comment from [deleted]:Hi Justin I'm afraid I don't have access to the website any longer can you please whitelist Bosnia & Herzegovina and Serbia so we can have a closer look?On the screenshot you shared I can s ... Cristian Employee allow to add customersClosed   Amelia   Updated November 28, 2021 at 10:48am   2 Most recent comment from [deleted]:Hi CristianThank you for reaching out to us.At the moment, new customers can be added in the backend only, I'm afraid.  This is a widely asked for feature; please check out this page; it was mo ... Jeffrey Integration request between Gamipress and AmeliaClosed   Amelia   Updated November 27, 2021 at 4:09pm   2 Most recent comment from [deleted]:Hi JeffreyThank you for reaching out to us and for sharing your suggestion.Unfortunately we don't have this integration yet but I'll kindly ask you to add it as a feature suggestion on thi ... Marko Tavra Hide employee selection option in catalog viewClosed   Amelia   Updated November 27, 2021 at 12:46pm   4 Most recent comment from [deleted]:I'm glad I could helpIf there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Mahran Phone mandatoryClosed   Amelia   Updated November 26, 2021 at 11:57am   2 Most recent comment from [deleted]:Hello Mahran,Thank you for your purchase. This setting, besides in Amelia General Settings, is available for each booking form that can be customized on the Amelia Customize page. So could you please ... Anke Jespers Changing name fieldsClosed   Amelia   Updated November 26, 2021 at 11:04am   4 Most recent comment from Marko Davidović:Hello Anke,You changed the order in the Step-by-step booking form, but what you have on the front-end is the Catalog booking form.We edited the form in your back-end, and now the fields are swapped.If ... Ingo Schepers packagesClosed   Amelia   Updated November 26, 2021 at 10:38am   2 Most recent comment from Aleksandar Vuković:Hello IngoThank you for your purchase.A license can be a yearly subscription-based license, or it can be a lifetime license.A license plan is either Basic, Pro, or Developer. It's clearly stated ... Veronika Polakova Confirming appointmentsClosed   Amelia   Updated November 26, 2021 at 10:27am   2 Most recent comment from Marko Davidović:Hello Veronika, Thank you for purchasing Amelia, and for reaching out to us.Did you refer to this ticket https://tmsplugins.ticksy.com/ticket/2919276/? You informed us that everything is in order and ... Sajan Nair Page with Amelia Short Code wont lodeClosed   Amelia   Updated November 26, 2021 at 10:04am   6 Most recent comment from Marko Davidović:Hello Sajan, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Wendy Crofts Payment methodsClosed   Amelia   Updated November 26, 2021 at 9:22am   4 Most recent comment from Marko Davidović:Hello Wendy, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Marc-Philipp Trópia Schneider Costumer Panel not displaying & Appointments not changeable in Dashboard since Amelia 4.3Closed   Amelia   Updated November 26, 2021 at 8:04am   2 Most recent comment from Marko Davidović:Hello Phil, Thank you for purchasing Amelia, and for reaching out to us.Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our dev ...