Unfortunately, we still don't have the dashboard for events, so you can't see payments from the back-end of the plugin. If the customer booked the event from the front-end, though, their booking will be saved in wp_amelia_customer_bookings database table. The "appointmentId" column would be NULL since this is an event, not an appointment, so under the "Info" column you'd be able to see the details of this customer.
Our developers are going to work on Events dashboard in the near future, so I hope this will be a lot easier to see soon.
Once you enable Stripe as a payment method you will notice at end of the modal that the option “Set MetaData and Description” has changed. For Stripe, you can only set both MetaData and description for the payment. You can set several MetaData options as shown in the example below and you can add a different description for appointments and for events. For both MetaData and Description you can use placeholders from the email notifications so the plugin can send different customer’s and appointment’s data each time.
We removed an attendee of an events by mistake
That attendee contacted us that why his appointment for the event was cancelled.
Then I tried to find the records of payment or an appointment booked for the event in backend, and I didn't find it anywhere.
so amelia has no records of payments ?
plus there is no accountability of who cancelled an appointment
Hello ojasya
Sorry for the late response.
Unfortunately, we still don't have the dashboard for events, so you can't see payments from the back-end of the plugin. If the customer booked the event from the front-end, though, their booking will be saved in wp_amelia_customer_bookings database table. The "appointmentId" column would be NULL since this is an event, not an appointment, so under the "Info" column you'd be able to see the details of this customer.
Our developers are going to work on Events dashboard in the near future, so I hope this will be a lot easier to see soon.
Sorry for the inconvenience.
Kind Regards,
Aleksandar Vuković
[email protected]
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Thanks for you reply Aleksander
While dealing with this
I noticed that , in strip I see no customer name or data .
SO issue is that if we have to make refunds we dont know what transaction belong to who.?
And we have to make an urgent refund and I have no idea
can you please help with this and how for future transaction we can send customer info to strip
thanks
Hi Ojasya
Once you enable Stripe as a payment method you will notice at end of the modal that the option “Set MetaData and Description” has changed. For Stripe, you can only set both MetaData and description for the payment. You can set several MetaData options as shown in the example below and you can add a different description for appointments and for events. For both MetaData and Description you can use placeholders from the email notifications so the plugin can send different customer’s and appointment’s data each time.
hey Blazenka
Thanks for your reply
I was able to figure that out - how to send data to stripe
but issue is that how do I know about the old transaction that have already happened?
I need to make a refund to one person , but in stripe I have no idea which payment transaction belong to him
Hi Ojasya
Unfortunately that can't be done, the past bookings cannot be forced to send the data retroactively I'm afraid.
I wish we could be more helpful, do let us know if there is anything else we can do to assist with this matter.