As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Guneet Star ratingClosed   Amelia   Updated December 1, 2021 at 4:46pm   2 Most recent comment from [deleted]:Hi GuneetThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  F ... Gerard Venter Price Display Removal in Employee PanelClosed   Amelia   Updated December 1, 2021 at 3:34pm   2 Most recent comment from [deleted]:Hi GerardThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features.I can explain how to find and copy the selectors you need to use to hide somet ... Etienne Google calendar synchronizationClosed   Amelia   Updated December 1, 2021 at 3:23pm   4 Most recent comment from [deleted]:You are most welcome I am glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  morfi Date Picker default rangeClosed   Amelia   Updated December 1, 2021 at 3:08pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing Amelia, and for reaching out to us.Currently, there is no such feature built-in in Amelia. Thank you for your suggestion we will forward it to our development team.If ... lina tengblad timezoneClosed   Amelia   Updated December 1, 2021 at 3:03pm   2 Most recent comment from Marko Davidović:Hello Lina, Thank you for purchasing Amelia, and for reaching out to us. Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any tim ... pawel Consultant to WP user mapping with multiple rolesClosed   Amelia   Updated December 1, 2021 at 3:00pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Lucia License changeClosed   Amelia   Updated December 1, 2021 at 2:54pm   2 Most recent comment from [deleted]:Hi LuciaThank you for reaching out to us.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amel ... Kayleigh Reed Issues with packagesClosed   Amelia   Updated December 1, 2021 at 2:49pm   2 Most recent comment from Marko Davidović:Hello Kayleigh, Thank you for purchasing Amelia, and for reaching out to us. We will try to answer to all of your questions as best as possible but please note when you have questions or issues which ... Reinhard Lamp loading/performance issues with plugin Cookie Notice & Compliance for GDPR / CCPAClosed   Amelia   Updated December 1, 2021 at 9:36am   2 Most recent comment from Marko Davidović:Hello Reinhard, Thank you for purchasing Amelia, and for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a ... Giorgos Marn Service CategoriesClosed   Amelia   Updated December 1, 2021 at 9:24am   6 Most recent comment from Marko Davidović:Hello Giorgos,You are most welcome. If you need anything else please feel free to open another ticket. Mark Saunders updating pluginClosed   Amelia   Updated December 1, 2021 at 12:45am   9 Most recent comment from Aleksandar Vuković:That is correct, MarkYou should, however, deactivate Amelia, activate it again, and purge cache from the server, your site, and your browser. Otherwise, you may face issues like "disappearing" servic ... Kazuki autoreply email includes html tagsClosed   Amelia   Updated December 1, 2021 at 12:07am   2 Most recent comment from Aleksandar Vuković:Hello KazukiAmelia doesn't have an auto-reply feature, so I don't quite understand what you're referring to.The email templates work with text editor, and HTML editor, but if you'r ... Tara employees not showing for selectionClosed   Amelia   Updated December 1, 2021 at 12:01am   2 Most recent comment from Aleksandar Vuković:Hello TaraThat should not be happening.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... Himle Hundehall Sync Google calenderClosed   Amelia   Updated November 30, 2021 at 11:47pm   2 Most recent comment from Aleksandar Vuković:Hello HimleThis basically tells you that the Redirect URI that you see in Amelia Settings/Integrations/Google Calendar and in your Google Developers Console are not the same.Google Calendar - Redirect ... Diana DAGUERRE Event modal UrlClosed   Amelia   Updated November 30, 2021 at 11:45pm   2 Most recent comment from Aleksandar Vuković:Hello DianaI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search through our feature suggestion pag ...