As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Eric Brulmans Remove circleClosed   Amelia   Updated December 3, 2021 at 10:33am   2 Most recent comment from Marko Davidović:Hello Eric, Thank you for purchasing Amelia, and for reaching out to us.You can do that easily in Amelia/customize - Catalog booking form.There you can go on edit field and just disable "Image Thumbs ... Ron Poppen Appointment LocationClosed   Amelia   Updated December 3, 2021 at 10:24am   4 Most recent comment from Marko Davidović:Hello Ron, Unfortunately, you can not do it in that way custom fields go bellow the standard fields. But maybe i can offer you a workaround, you can rename "Frist name fields " to be "Full name" so t ... Ava Charpentier BillClosed   Amelia   Updated December 3, 2021 at 10:13am   2 Most recent comment from Stanislav Snagovskiy:Hello, Ava, Thank you for reaching out to us. Here's your receipt for the purchase.  https://my.paddle.com/invoice/30829776/118498828-chre2ba76ca992d-6e7bd27386 If you need some further assistan ... Sergio Jacome NotificationsClosed   Amelia   Updated December 3, 2021 at 9:55am   2 Most recent comment from Marko Davidović:Hello Sergio, Thank you for purchasing Amelia, and for reaching out to us.Cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. ... Craig Tucker Amelia SMS log in problemsClosed   Amelia   Updated December 3, 2021 at 7:42am   7 Most recent comment from Marko Davidović:Hello , We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. DoQtor Adding Plugin to Testing SiteClosed   Amelia   Updated December 2, 2021 at 6:46pm   4 Most recent comment from [deleted]:Hi DoQtorYour licence is already activated that is why you cannot see the input field. You can click on the Deactivate button on the bottom right corner and you will be able to enter a new purchase c ... dRay Limit Bookings Per DayClosed   Amelia   Updated December 2, 2021 at 2:04pm   4 Most recent comment from Marko Davidović:Hello, We are glad to hear that. If you have any more questions please feel to open another ticket. Yash Kanthale Different charges for one serviceClosed   Amelia   Updated December 2, 2021 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hey YashSorry for the late response.If I understood your approach correctly, you have 3 employees that will handle the same service at different times (Employee 1 in the mornings, Employee 2 in the a ... Góra Edina Important questionClosed   Amelia   Updated December 2, 2021 at 10:13am   3 Most recent comment from Marko Davidović:Hello Góra, Thank you for purchasing Amelia, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual.  ... Pesce Comunica discount priceClosed   Amelia   Updated December 1, 2021 at 9:18pm   2 Most recent comment from [deleted]:Hi PaolaThank you for reaching out to us.We have a coupons feature but there is no specific option that would allow you to add a discounted price.We also have Packages of Services - it is a feature ... Jason Watkins Can't upload it, nowhere to enter on Wordpress plug insClosed   Amelia   Updated December 1, 2021 at 8:58pm   2 Most recent comment from [deleted]:Hi JasonCan you please tell us more about the error? If you are upgrading from basic to pro a different file needs to be installed that contains different code for the premium features, that's wh ... Candice Entressangle Overbooking & employeesClosed   Amelia   Updated December 1, 2021 at 8:44pm   2 Most recent comment from [deleted]:Hi CandiceThank you for reaching out to us.The best solution would be to connect all employees to the same Google calendar so when one time slot gets booked for one employee it will be blocked for al ... Phil Message all my customersClosed   Amelia   Updated December 1, 2021 at 7:28pm   2 Most recent comment from [deleted]:Hi PhilThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fea ... TONTALE Appointment start time issueClosed   Amelia   Updated December 1, 2021 at 7:03pm   2 Most recent comment from [deleted]:Hi TONTALEThank you for reaching out to us.What does the end time say for you? Does it display the same time again or is that shifted by one hour as well? Please check if your WordPress site is set t ... Ted Lui Multi locationsClosed   Amelia   Updated December 1, 2021 at 6:53pm   2 Most recent comment from [deleted]:Hi TedThank you for reaching out to us.You can set up special days for your employees. This feature allows you to configure one or multiple days when the employee’s schedule is somehow different f ...