New install. We had a appointment schedule outside the parameters that we had defined but we believe that we have set everything up correctly. We are using Google Calendar and Google Workspace. Our timezone CST is proper in Google. Our parameters are-
Monday 12p -6 p CST
Wednesday 9a – 3p CST
But we had an appointment schedule at 630a on Wed Nov 25. We suspect other problems with no-show appointments.
i independently tested a few bookings and had no issue.
My developer may be missing a detail here. Help! Thanks.
an you please check if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.
If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regards to the time zone set in WordPress' General settings).
New install. We had a appointment schedule outside the parameters that we had defined but we believe that we have set everything up correctly. We are using Google Calendar and Google Workspace. Our timezone CST is proper in Google. Our parameters are-
Monday 12p -6 p CST
Wednesday 9a – 3p CST
But we had an appointment schedule at 630a on Wed Nov 25. We suspect other problems with no-show appointments.
i independently tested a few bookings and had no issue.
My developer may be missing a detail here. Help! Thanks.
Hi Jon
Thank you for reaching out to us.
an you please check if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.
If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regards to the time zone set in WordPress' General settings).