We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Shawn D Sonnier Changing hostClosed   Amelia   Updated March 2, 2022 at 9:55am   5 Most recent comment from Uroš Jovanović:Hello Shawn,Glad to hear that.Please find the latest version of the plugin attached and provide me with an update if there are any issues with the Amelia plugin after the update. Hannah Recurring EventsClosed   Amelia   Updated March 2, 2022 at 7:21am   4 Most recent comment from Marko Davidović:Hello Hannah,We are glad to hear that you have found a solution. If you have any more questions please feel free to open another ticket. Adrian Removing buffer time for specific appointments?Closed   Amelia   Updated March 1, 2022 at 8:51pm   2 Most recent comment from Uroš Jovanović:Hello Adrian,Thank you for reaching out to us.That workaround is fine, as the change of the buffer time settings will not affect the already-created appointments.Please reach out to us if you have any ... Daniel Pharazijn Last minute discountClosed   Amelia   Updated March 1, 2022 at 6:09pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.Unfortunately, at the moment, this is not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, a ... Eoin Fleming BookingsClosed   Amelia   Updated March 1, 2022 at 5:48pm   2 Most recent comment from Uroš Jovanović:Hello Eoin,Thank you for reaching out to us.For this purpose, you can use the "Special Days" feature, where you would add the two days that you do not want to show up as available (2nd and 9th March) ... Lisa Appleby Taking payments for manual bookingsClosed   Amelia   Updated March 1, 2022 at 5:23pm   2 Most recent comment from Uroš Jovanović:Hello Lisa,Thank you for reaching out to us.All the appointments created from the back-end or employee panel will have the payment method set on-site. We have a plan to enable other payment methods w ... sylvain Do not allow cancellation of the order by customerClosed   Amelia   Updated March 1, 2022 at 4:30pm   10 Most recent comment from Stanislav Snagovskiy:Dear Customers,In order to don't create a mess, if someone still needs help from our support team, please create new private ticket with your own issue, and we'll help you there, this ticke ... Mikael Import working hours from outlookClosed   Amelia   Updated March 1, 2022 at 3:51pm   2 Most recent comment from Uroš Jovanović:Hello Mikael,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in features, as you would have to set the working hours manually.Please feel free t ... Laurent Dani Categories sorting not working anymoreClosed   Amelia   Updated March 1, 2022 at 3:17pm   14 Most recent comment from Stanislav Snagovskiy:Dear Laurent,You are welcome. I am glad that now everything is working fine.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. Karen Cleary event booking on AmeliaClosed   Amelia   Updated March 1, 2022 at 2:20pm   5 Most recent comment from Marko Davidović:Hello Karen,We need wp-admin access, access to the database, and a list of people who paid and there are no data in Amelia about them so that we can investigate.If Description and / or MetaData had be ... Robin Tindall Pre prop an appt formClosed   Amelia   Updated March 1, 2022 at 2:06pm   4 Most recent comment from Marko Davidović:Hello Robin,We apologize for the misunderstanding. We logged today in as a Wp user with the subscriber role and all the data has already been entered and cannot be changed. Hopefully, we understood ... Jose Nino Same Day BookingClosed   Amelia   Updated March 1, 2022 at 7:58am   14 Most recent comment from Marko Davidović:Hello Jose,Can you please send us 2 coupons with 100% discount for that service so that we can try to book ourselves so that we can see what is the issue just reply privately?After that, please provid ... Heim KeywordClosed   Amelia   Updated March 1, 2022 at 7:11am   4 Most recent comment from Marko Davidović:Hello Heim, Thank you for purchasing our product, and for reaching out to us. You can only delete the tags you have created via the database. You need to access the database and find the following -� ... Pascal Conditional Logic for appointmentsClosed   Amelia   Updated February 28, 2022 at 5:55pm   2 Most recent comment from Uroš Jovanović:Hello Pasca,Thank you for reaching out to us.Unfortunately, there is no such option at the moment as you could only set the minimum capacity of a service as a conditional for the appointment.Please fe ... Bruce Amelia customer importClosed   Amelia   Updated February 28, 2022 at 3:43pm   2 Most recent comment from Uroš Jovanović:Hello Bruce,Thank you for reaching out to us.At the moment, it is not possible to import the customers into Amelia. We have a plan to add this feature in one of the future updates, but at the moment, ...