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Public Tickets

Anas Kay Custom Fields and ColorsClosed   Amelia   Updated September 14, 2021 at 9:16pm   8 Most recent comment from [deleted]:Hi, Anas,As far as I can see, you managed to hide the Employees' names.For removing the highlighted elements on the Package booking page, please try to add the following CSS: #amelia-step-booking ... Mellanee Harmon Can't log inClosed   Amelia   Updated September 14, 2021 at 8:21pm   4 Most recent comment from [deleted]:Hi, Mellanee,Sorry to hear that you faced this issue.Could you please provide us with:1. Test Customer credentials (so we will be able to access the booking page through PaidMembership Pro2. A tempor ... Amelia Marshall Customer Panel LoginClosed   Amelia   Updated September 14, 2021 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hey DonWhen you disable the password option, the plugin sends a link with a token to access the panel.This token is generated when they click on the %customer_panel_url% (programmatically - dynamicall ... Camila manager by locationClosed   Amelia   Updated September 14, 2021 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello CamilaI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The “Amelia Manager” role has almost the same permissions ... Arthur Time Slots & Custom FielsClosed   Amelia   Updated September 14, 2021 at 12:24pm   8 Most recent comment from [deleted]:Arthur,Sorry for the delay.Yes, I totally understand that Your refund request was proceeded, so you should receive the refunded amount in 1-2 days.Best Regards. Aaron Keyes activationClosed   Amelia   Updated September 14, 2021 at 11:50am   2 Most recent comment from [deleted]:Hi, Aaron,Thank you for choosing Amelia.Please note that you should delete the Lite version first: 1. Deactivate/delete the free Lite version that you have previously used 2. Download the zip file� ... Tapiwa ON-site payment and option for online paymentClosed   Amelia   Updated September 14, 2021 at 11:40am   2 Most recent comment from [deleted]:Hi, Tapiwa,Thank you for choosing Amelia.Yes, it is possible. You can enable both payment options. However, only WooCommerce doesn't allow to enable on-sie payments along with WooCommerce integr ... Hussnain Customers not receiving email notificationsClosed   Amelia   Updated September 14, 2021 at 11:04am   5 Most recent comment from [deleted]:Hussnain,Sorry for the delay.1. I sent a test notification from your site and it was delivered:So please make sure that notifications don't end up in the Spam or Promotions folder.2. You can fin ... Arno Hoffrichter Checkboxes for ServicesClosed   Amelia   Updated September 14, 2021 at 10:57am   2 Most recent comment from Aleksandar Vuković:Hello ArnoI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You would be able to create packages, but they need to have de ... Raphael Nordier Issue click on images from eventsClosed   Amelia   Updated September 14, 2021 at 10:52am   13 Most recent comment from Aleksandar Vuković:My pleasure Raphael.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Elias Package with one teacherClosed   Amelia   Updated September 14, 2021 at 10:38am   8 Most recent comment from [deleted]:Elias,Sorry for the delay.I forwarded your request to our dev team. They changed the logic because we were receiving too many complaints about it, and now we see that some of our clients prefer it the ... Cameron Hacault Appointment view on mobile deviceClosed   Amelia   Updated September 13, 2021 at 10:05pm   2 Most recent comment from Aleksandar Vuković:Hello CameronThank you for your purchase.Unfortunately, this is how iOS devices behave. You can add the following to the head section, and it should help: If that doesn't help, please check out s ... Lauro polyfill.io taking foreverClosed   Amelia   Updated September 13, 2021 at 7:04pm   6 Most recent comment from [deleted]:Hello Suresh, I see you opened a new ticket regarding the issue that you have and my colleague has responded so you can check it out and continue solving the issue there. If you have any other ques ... Alyssa Villa Event Wait ListClosed   Amelia   Updated September 13, 2021 at 2:16pm   2 Most recent comment from Aleksandar Vuković:Hello AlyssaThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. I'll forward this to our de ... Christy PackagesClosed   Amelia   Updated September 13, 2021 at 1:57pm   2 Most recent comment from Aleksandar Vuković:Hello ChristyThank you for your desire to upgrade the license.Unfortunately, at the moment, Extras aren't included in Packages, so if you add a service that contains an extra, that extra will not ...