We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

andreas ebermann Plugin IssuesClosed   Amelia   Updated February 28, 2022 at 2:37pm   4 Most recent comment from Marko Davidović:Hello Andreas,We went to your site and we couldnt replicate any issues. As far as we can see Amelia is working as it should be in the back endAs well as on the front endIf this happens to you again pl ... Fore Booking feeClosed   Amelia   Updated February 28, 2022 at 1:50pm   4 Most recent comment from Marko Davidović:Hello Fore,We would be happy to help but like we said Amelia itself doesn't handle the payments so unfortunately, we can not help you with the fee for services. There is no way to do that at the ... Tim Book service per hourClosed   Amelia   Updated February 28, 2022 at 1:41pm   4 Most recent comment from Uroš Jovanović:Hello Tim,I would lie to you if I said anything specifically since there are a lot of feature requests and our developers develop a new feature based on the priority of the feature that is determined ... Sokratis Customer AppointmentsClosed   Amelia   Updated February 28, 2022 at 1:36pm   4 Most recent comment from Marko Davidović:Hello Sokratis,We thank you for your suggestion, we hope so too but we can not make any promises.If you have any more questions please feel free to open another ticket.We wish you all the best. Tania Hiatt TrafftClosed   Amelia   Updated February 28, 2022 at 1:20pm   2 Most recent comment from Marko Davidović:Hi Tania,Amelia and Trafft are two different (but similar) independent products. Amelia is a WordPress plugin while Trafft is SaaS. It all depends on your needs but you do not need and neither you can ... tashia cancellationClosed   Amelia   Updated February 28, 2022 at 1:19pm   6 Most recent comment from Uroš Jovanović:Hello Tashia,Can you please test it out now?Looking forward to your reply. Albert Mandatory ExtrasClosed   Amelia   Updated February 28, 2022 at 1:12pm   2 Most recent comment from Uroš Jovanović:Hello Albert,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Felicia Dhanani shortcode or menu item?Closed   Amelia   Updated February 28, 2022 at 1:04pm   2 Most recent comment from Uroš Jovanović:Hello Felicia,Thank you for reaching out to us.Unfortunately, this is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and s ... Martinez Package on eventsClosed   Amelia   Updated February 28, 2022 at 11:19am   8 Most recent comment from Uroš Jovanović:Hello Ingo,Thank you for your feedback.What are you referring to as "events are not displayed in amelia dashboard"? The customer panel does show events with the price of the event.Looking forward to y ... Simon Aquilini Apple KalenderClosed   Amelia   Updated February 28, 2022 at 9:52am   2 Most recent comment from Uroš Jovanović:Hello Simon,Thank you for reaching out to us.Unfortunately, at the moment, Amelia has integrations with Google and Outlook Calendars.Please feel free to search through our feature suggestion page, an ... Steven Strouse Working hours not matching appointment slotsClosed   Amelia   Updated February 28, 2022 at 9:31am   3 Most recent comment from Uroš Jovanović:Hello Steven,Glad to hear that you managed to figure it out.Feel free to contact us if you have any other questions. Jarno Kylander Emails and notifications to customerClosed   Amelia   Updated February 28, 2022 at 9:30am   6 Most recent comment from Uroš Jovanović:Hello Jarno,Glad to hear that we could assist you.Feel free to contact us if you have any other questions. Leyla musleh checkbox to select classClosed   Amelia   Updated February 28, 2022 at 9:23am   7 Most recent comment from [deleted]:You're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. DesignBurst Limited Event shortcode for Tag not workingClosed   Amelia   Updated February 28, 2022 at 9:22am   4 Most recent comment from [deleted]:HelloGlad you were able to resolve your issueIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. John Collingswood couponsClosed   Amelia   Updated February 28, 2022 at 8:17am   4 Most recent comment from [deleted]:Hi JohnPlease feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and ...