We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Darren Frantz package purchased notificationClosed   Amelia   Updated February 25, 2022 at 1:33pm   6 Most recent comment from Marko Davidović:Hello Darren,We have just tested your notification and we couldn't replicate the issue. They work just fine we are sending you a screenshot where you can see that we got an email informing us tha ... Olivier Tilkin Employee working in 2 locationsClosed   Amelia   Updated February 25, 2022 at 1:05pm   4 Most recent comment from Uroš Jovanović:Hello Olivier,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. Ruben Error message during payment using Mollie sandboxClosed   Amelia   Updated February 25, 2022 at 12:26pm   7 Most recent comment from Uroš Jovanović:Hello Ruben,Glad to hear that this helps you.Feel free to contact us if you have any other questions. Yuri Rojas HEEEEELLLLLPPPPPPClosed   Amelia   Updated February 25, 2022 at 11:59am   2 Most recent comment from Marko Davidović:Hello Yuri,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2988491/For future reference, please don't open mu ... Evan FunctionalityClosed   Amelia   Updated February 25, 2022 at 11:31am   2 Most recent comment from Marko Davidović:Hello Evan, Thank you for purchasing our product, and for reaching out to us.Amelia isn't suitable for booking a hotel. The plugin cannot be used for multi-day bookings. It's currently limit ... JDuttlinger Event Booking AutomationClosed   Amelia   Updated February 25, 2022 at 10:47am   2 Most recent comment from Uroš Jovanović:Hello Juergen,Thank you for reaching out to us.You can add the attendees from the back-end from the event page.Hope this works for you.Feel free to contact us if you have any other questions. CB Calendar issuesClosed   Amelia   Updated February 25, 2022 at 10:36am   2 Most recent comment from Uroš Jovanović:Hello CB,Thank you for reaching out to us.You could enable the "Use service duration for booking a time slot" option in the Amelia/Settings/General settings page and the time slots will be displayed a ... Gareth John Hailey Logged in User booking under different nameClosed   Amelia   Updated February 25, 2022 at 10:12am   2 Most recent comment from Marko Davidović:Hello Gareth, Thank you for purchasing our product, and for reaching out to us.We understand you but this is designed like this because the vast majority of clients reserve only for themselves with th ... Benjam Fatal errorClosed   Amelia   Updated February 25, 2022 at 9:38am   4 Most recent comment from [deleted]:Hi BenjamUnfortunately, we were not able to log in. Could you check your credentials please? Rina EventsClosed   Amelia   Updated February 24, 2022 at 2:57pm   4 Most recent comment from Uroš Jovanović:Hello Rina,Thank you for providing us with the admin credentials.Unfortunately, there is currently no option to apply the working hours to the creation of the events as the events bypass the working h ... Steven error cronjobClosed   Amelia   Updated February 24, 2022 at 2:47pm   2 Most recent comment from Marko Davidović:Hello Steven, Thank you for purchasing our product, and for reaching out to us.The link that you have sent us it open up a page where nothing can be found like it doesn't exist.You set up cron pr ... Pier-Luc Brassard Maximum ticket soldClosed   Amelia   Updated February 24, 2022 at 1:27pm   2 Most recent comment from Uroš Jovanović:Hello Pier,Thank you for reaching out to us.Unfortunately, at the moment, the combined prices for all individual groups will override the maximum capacity set for the event.Please feel free to search ... DesignBurst Limited Event closes on setting for recurring eventsClosed   Amelia   Updated February 24, 2022 at 1:22pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.Unfortunately, we don’t have that option built into Amelia right now. But the suggestion is very good I'll kindly ask y ... Doug Engler The booking confirmation is timing putClosed   Amelia   Updated February 24, 2022 at 1:21pm   28 Most recent comment from Doug Engler:My purchase code isn’t working! Eyal Beker Adding booking start & end time to calender viewClosed   Amelia   Updated February 24, 2022 at 12:32pm   4 Most recent comment from Marko Davidović:Hello Eyal,On your calendar, we can already see times 09-13, everything that you can change you can do in Amelia/customize section. There you can change the labels and maybe you can find the suitable ...