We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

charles so Cannot save Pages because _locale=userClosed   Amelia   Updated March 6, 2022 at 3:26pm   17 Most recent comment from Uroš Jovanović:Hello Charles,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. German Error in Frontend ShortcodeClosed   Amelia   Updated March 5, 2022 at 8:41pm   4 Most recent comment from Aleksandar Vuković:We're glad to hear that, German.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Leah Matthews 1 Service PackageClosed   Amelia   Updated March 5, 2022 at 4:06pm   6 Most recent comment from Stanislav Snagovskiy:Dear Leah, Hope everything is well with you.This happened because your service Get Your Life Back (Package) (ID: 5) was turned off to display on your front-end: If you have any further questions or ... Armin Booking for logged in onlyClosed   Amelia   Updated March 4, 2022 at 3:24pm   2 Most recent comment from Uroš Jovanović:Hello Armin,Thank you for reaching out to us.Unfortunately, there is currently no such option as the customer registration in Amelia works with the appointment booking.Please feel free to search throu ... Rob Huurman Create invoiceClosed   Amelia   Updated March 4, 2022 at 2:43pm   2 Most recent comment from Marko Davidović:Hello Rob, Thank you for purchasing our product, and for reaching out to us.Unfortunately, this is not possible Amelia does not have the option to send an invoice to the customer. I'll kindly ask ... Denis define height in calendar container to see more eventsClosed   Amelia   Updated March 4, 2022 at 2:35pm   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for purchasing our product, and for reaching out to us.Unfortunately, this cannot be changed at the moment, even with custom CSS, we would be happy to send you the code, but at ... Diego Insaurralde malfunctionClosed   Amelia   Updated March 4, 2022 at 2:18pm   4 Most recent comment from Marko Davidović:Hello Diego,You mentioned that the customer does not receive a link to the customer panel in your first message. You didn't tell us anything about the notifications. If all your notifications don ... Weiss-Institut Translation in FrontendClosed   Amelia   Updated March 4, 2022 at 1:59pm   9 Most recent comment from Marko Davidović:Hello,As far as we can see everything is in the German language, on-site has been translated. If you have something else in mind please write to us in a little more detail.Looking forward to your repl ... Yves Strick Service and locationsClosed   Amelia   Updated March 4, 2022 at 11:44am   4 Most recent comment from Uroš Jovanović:Hello Yves,Glad to hear that.Feel free to contact us if you have any other questions. sumit Reminder emails for events to employee not workingClosed   Amelia   Updated March 4, 2022 at 11:08am   6 Most recent comment from Marko Davidović:Hello Sumit,We are glad to hear that everything has been sorted out.If you have any more questions please feel free to open another ticket.We wish you all the best. WebDrafter Amelia URL StructureClosed   Amelia   Updated March 4, 2022 at 10:50am   4 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.I have passed this issue to our level 2 support team and will provide you with an update as soon as we have one.Thank you for your patience. Melissa Package Options not ShowingClosed   Amelia   Updated March 4, 2022 at 10:36am   6 Most recent comment from Uroš Jovanović:Hello Melissa,I logged into the back-end of your website and there is actually a packages feature on the services page.Can you please confirm if this is the case from your end as well?Looking forward ... Hanizar Multiple locations for 1 employeeClosed   Amelia   Updated March 4, 2022 at 9:51am   6 Most recent comment from Uroš Jovanović:Hello Arnie,Unfortunately, that is not possible at the moment. We have a plan to add this feature to one of the future updates but at the moment there is no ETA on when this will be implemented.Feel ... Rhonda Jones appointmentsClosed   Amelia   Updated March 4, 2022 at 9:49am   2 Most recent comment from Uroš Jovanović:Hello Rhoda,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Arne De Belser Change amelia reminder daysClosed   Amelia   Updated March 4, 2022 at 9:04am   2 Most recent comment from Marko Davidović:Hello Arne, Thank you for purchasing our product, and for reaching out to us.Yes of curse you can, you just need to create a custom notification and then you will be able to set the time period that y ...