We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cliff Blade Amiela InvoicesClosed   Amelia   Updated February 24, 2022 at 11:45am   2 Most recent comment from Uroš Jovanović:Hello Cliff,Thank you for reaching out to us.You could log into the TMS Store and check the status of your current license. Please reach out to us if you need further assistance. Ruben On-site button not translated to Dutch "Ter plekke"Closed   Amelia   Updated February 24, 2022 at 9:29am   4 Most recent comment from Marko Davidović:Hello Ruben,We are that our solution didn't work but we are glad to hear that you have managed to solve it.We thank you for your solution we will use it as a suggestion to anyone who prefers thi ... Moustafa Instructor listing on a pageClosed   Amelia   Updated February 24, 2022 at 9:06am   3 Most recent comment from [deleted]:Hi Moustafa Sorry for the delayed response. Technical functions: 01 - there's an integration with Elementor, please check out the attached article:Using Amelia in Elementor Popup02 - unfortunate ... stef van der velden different services different availabilityClosed   Amelia   Updated February 23, 2022 at 5:33pm   2 Most recent comment from Uroš Jovanović:Hello Stef,Thank you for reaching out to us.You can set the different working hours for different services for the same employee. Here is an example, you need to edit the working hours for the individ ... Jo Ormond Customer panelClosed   Amelia   Updated February 23, 2022 at 4:30pm   9 Most recent comment from Uroš Jovanović:Hello Jo,Unfortunately, that is the way Amelia functions at the moment, as the customers will need to click on the "Forgot the password" button to get the link to their email for password creation.In ... Carolien WarningClosed   Amelia   Updated February 23, 2022 at 4:15pm   2 Most recent comment from Uroš Jovanović:Hello Carloien,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Samantha Sansevere EventsClosed   Amelia   Updated February 23, 2022 at 3:21pm   4 Most recent comment from Uroš Jovanović:Hello Samantha,Thank you for providing us with the admin credentials.This usually happens when your database is configured to use SQL_BIG_SELECTS, but Amelia has that turned off by default because the ... Aaron Hoag Booking employee dropdownClosed   Amelia   Updated February 23, 2022 at 2:33pm   4 Most recent comment from Stanislav Snagovskiy:Dear Aaron,You are welcome. I am glad that now everything is working fine.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. Have a great day! Elisabeth Cronjobs necessary or can we do without?Closed   Amelia   Updated February 23, 2022 at 2:31pm   4 Most recent comment from Uroš Jovanović:Hello Elisabeth,We are here to help.Please reach out to us if you have any other questions. Ilse ResourcesClosed   Amelia   Updated February 23, 2022 at 12:52pm   4 Most recent comment from Marko Davidović:Hello Gábor,We understand your point of view and we have asked Ilse and now were asking you to add it as a feature suggestion on this page because every vote counts. Features are pushed up on ou ... MALTERRE ANDREA Event custom priceClosed   Amelia   Updated February 23, 2022 at 12:41pm   2 Most recent comment from Uroš Jovanović:Hello Malterre,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Samantha Sansevere EventsClosed   Amelia   Updated February 23, 2022 at 12:17pm   2 Most recent comment from Uroš Jovanović:Hello Samatha,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Mehmet Soysal Custom font weightClosed   Amelia   Updated February 23, 2022 at 11:00am   4 Most recent comment from Marko Davidović:Hello Mehmet,Unfortunately, you can't modify Amelia's backend right now. If you have any more questions please feel free to open another ticket. Florian Pürner Allow support team members to "pick" an appointmentClosed   Amelia   Updated February 23, 2022 at 10:43am   6 Most recent comment from Uroš Jovanović:Hello Florian,Thank you for providing me with the link for reference.The "while you have the option to change the appointment status, reschedule, cancel, or assign another employee" part of this arti ... Alec Erlebacher add event without signup optionClosed   Amelia   Updated February 23, 2022 at 9:25am   10 Most recent comment from Uroš Jovanović:Hello Alec,Thank you for the suggestion and the feedback you provided us with.Feel free to contact us if you have any other questions.