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Public Tickets

Graham Lucas Cannot add an Employee - hangsClosed   Amelia   Updated November 10, 2021 at 1:31pm   4 Most recent comment from [deleted]:Thank you for the update, we are glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Bronwen Heilman new service questionClosed   Amelia   Updated November 10, 2021 at 1:12pm   2 Most recent comment from Marko Davidović:Hello Bronwen, Thank you for purchasing Amelia, and for reaching out to us. You can do that simply by creating new services, for example, in-person classes and you can set up special days for the empl ... Saidi Fethi I can't find marketing tools to add facebook pixelClosed   Amelia   Updated November 10, 2021 at 12:57pm   2 Most recent comment from Marko Davidović:Hello Saidi, Thank you for purchasing Amelia, and for reaching out to us. You have > next to Web Hook you just need to click on that and to scroll and you will see MarketingTools you will find Facebo ... Laurence Murrin Package select employee before bookingClosed   Amelia   Updated November 10, 2021 at 12:54pm   2 Most recent comment from Marko Davidović:Hello Laurence, Thank you for purchasing Amelia, and for reaching out to us.If there are multiple employees assigned to the 2nd service in the package, there will be an employee-selection drop-down in ... James Jelkin Exporting/backup/restoreClosed   Amelia   Updated November 10, 2021 at 12:26pm   5 Most recent comment from Marko Davidović:Hello James, Thank you for purchasing Amelia, and for reaching out to us.If you want to back-up Amelia, you can export all "wp_amelia" tables from the database, and then when you re-install the plugin ... Paul Sallaway How does Amelia handle Daylight savings time changesClosed   Amelia   Updated November 10, 2021 at 12:12pm   7 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Pepe The services do not appear in the front-endClosed   Amelia   Updated November 10, 2021 at 12:11pm   2 Most recent comment from [deleted]:Hi PepeThank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his worki ... Mike Harris Handling :Area" bookingClosed   Amelia   Updated November 10, 2021 at 11:52am   4 Most recent comment from [deleted]:Hi Mike,I'm glad it helped; If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. WILLIAM Z SHELLEY Some time slots not showing on calendarClosed   Amelia   Updated November 10, 2021 at 11:17am   2 Most recent comment from [deleted]:Hi William,thank you for reaching out to usThank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response ... Vartan N Step 1 & 2 missing fieldsClosed   Amelia   Updated November 10, 2021 at 11:04am   2 Most recent comment from [deleted]:Hi VartanThank you for reaching out to us.Please check if this option is disabled in your Customize tab, when you click on the edit icon next to the desired field Mehmet Soysal Service longer than 24hClosed   Amelia   Updated November 10, 2021 at 10:08am   4 Most recent comment from [deleted]:Hi Mehmet,thank you for contacting backThank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response time ... Marc Hammoud customer noteClosed   Amelia   Updated November 9, 2021 at 10:33pm   4 Most recent comment from Aleksandar Vuković:Unfortunately, Marc, Liza no longer work with us, but we are thankful that she's been a part of TMS. The service she provided was great and truly appreciated. bengolfrates WP user syncClosed   Amelia   Updated November 9, 2021 at 6:01pm   3 Most recent comment from [deleted]:Hi there Thank you for the insight. It is a quite basic integration at the time being, we are collecting all useful information and insight on how to make it better in the future. This has been forwar ... Callum Staley Custom FieldClosed   Amelia   Updated November 9, 2021 at 5:53pm   2 Most recent comment from [deleted]:Hi CallumThank you for reaching out to us.Unfortunately it is not possible to set a number of times the custom field will appear. The only thing that comes to mind is creating a separate service for ... Rufaidh Theme ProblemClosed   Amelia   Updated November 9, 2021 at 5:34pm   3 Most recent comment from [deleted]:Hi RufaidhThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ...