We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robin Tindall merge tags with custom fieldsClosed   Amelia   Updated February 28, 2022 at 7:22am   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for purchasing our product, and for reaching out to us. Yes, that is correct. Everything that you want to ask your customer besides the built-in fields you can achieve with cust ... Carlos Andres only 6 services are shown in the front of amelia, but I have 7Closed   Amelia   Updated February 28, 2022 at 7:21am   2 Most recent comment from Marko Davidović:Hello Carlos, Thank you for purchasing our product, and for reaching out to us. Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to thes ... Shandra Packages not showing after upgrading to ProClosed   Amelia   Updated February 28, 2022 at 7:19am   2 Most recent comment from Marko Davidović:Hello Shandra, Thank you for purchasing our product, and for reaching out to us. If you can not see this option here Then you have the lite version installed. You need to delete that version purge th ... Jamie Time slot visibility in step by step booking calendarClosed   Amelia   Updated February 28, 2022 at 7:16am   4 Most recent comment from Marko Davidović:Hello Jamie, Thank you for that every vote counts. If you have any more questions please feel to open another ticket.We wish you all the best. CB Booking calendarClosed   Amelia   Updated February 28, 2022 at 7:13am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us. You can create a day of in Amelia/employees/edit employee/day off Hope this helps. Sokratis Customer PanelClosed   Amelia   Updated February 28, 2022 at 7:09am   2 Most recent comment from Marko Davidović:Hello Sokratis, Thank you for purchasing our product, and for reaching out to us. I can see that this is a duplicate ticket, and we already covered this topic in another ticket. For future reference, ... samantha wakefield custom field back end onlyClosed   Amelia   Updated February 28, 2022 at 7:06am   2 Most recent comment from Marko Davidović:Hello Samantha, Thank you for purchasing Amelia, and for reaching out to us. Yes you can create a custom field that will show on the front and it doesn't need to be confusing you can make that f ... Luisa Braga Not working with elementorClosed   Amelia   Updated February 25, 2022 at 5:52pm   28 Most recent comment from Aleksandar Vuković:You're welcome Luísa.I'm glad I could help!My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the  ... JDuttlinger Add day to the Event List Booking FormClosed   Amelia   Updated February 25, 2022 at 5:43pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... Rosetta Facciolini How can I count single people in the slot appointment listClosed   Amelia   Updated February 25, 2022 at 4:31pm   4 Most recent comment from Uroš Jovanović:Hello Rosetta,There is currently no option to display the number of people that have booked appointments on the appointment page.Please feel free to search through our feature suggestion page, and se ... Martinez Differents price for serviceClosed   Amelia   Updated February 25, 2022 at 2:47pm   3 Most recent comment from Uroš Jovanović:Hello Martinez,Thank you for reaching out to us.This feature if custom prices will be implemented in one of the future updates, but I cannot provide you with the ETA at the moment on when this will be ... JDuttlinger Event Booking DeleteClosed   Amelia   Updated February 25, 2022 at 2:45pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.If it has booked 5 times one event, you can delete it in one go, just select the attendees 5 times and delete. If he booked 5 d ... Stine Bjerregaard Failed SMSClosed   Amelia   Updated February 25, 2022 at 2:42pm   2 Most recent comment from Uroš Jovanović:Hello Stine,Thank you for reaching out to us.There may have been an issue with the SMS service, I can see that the last SMS notification has been sent out, can you please confirm if the issue is still ... Daniel Cragin RefundClosed   Amelia   Updated February 25, 2022 at 2:10pm   2 Most recent comment from [deleted]:Hello DanielSorry to hear that.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund reques ... Carlos Torres MultipriceClosed   Amelia   Updated February 25, 2022 at 1:52pm   6 Most recent comment from Marko Davidović:Hello Carlos,We would love to help but unfortunately, there is no other way with the plugin's built-in features.If you have any more questions please feel free to open another ticket. We wish you ...