Hi, Georgi

Firstly i want to apologise for the delayed response time.

We celebrated our Orthodox Easter, which has slowed down our working pace.

Thank you very much for your patience.

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Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?

If you're not able to provide us with a staging site, can you clone your website?

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

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If you send anything to us, please make sure to set the reply as PRIVATE, so that nobody can see it but us.

Hi, Georgi

I apologise on behalf of the team for this taking much longer than expected.

We are cooperating with our 2nd level colleagues and doing our best to isolate the issue.

I have passed all the Duplicator files, and the senior colleagues are investigating this, we are checking-in with them every day to follow the progress. As soon as they get more findings, we will advise you immediately.

I see that on the other ticket https://tmsplugins.ticksy.com/ticket/3031746/ you have sent us the copy of your database, as well.

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Is it possible for you to also grant us temporary FTP credentials, and a link to access the database with credentials?

- Sorry once more for the waiting time, it is absolutely understandable if you are being frustrated by this.

I will keep checking with the 2nd level Team tomorrow again, to see if we got any new results.

Hi, Georgi

I just wanted to add, if you are not sure how to get the link and credentials to your live site database access, or FTP, 

you can confirm this information from your WordPress hosting account dashboard, 

or ask your hosting to help you confirm the access information.

Thank you again for all the cooperation and patience.

Hi, Georgi

Firstly, thank you for all the cooperation and patience on this issue, along with cooperation on the other ticket with my colleague.

We have been working on this for some time, and now the developers are assisting us as well - they have taken the duplicator files you have sent, i passed all of the details to them.

They will conduct further investigation with your cloned site, and i will keep checking on the status.

We will work as quickly as possible, considering you've been waiting much longer than expected already.

As soon as they have new information for us, i will come back to you.

Sorry for the waiting time, and thanks again for your patience.

Hi, Georgi

We are still looking into this for you. The developers are doing their best, still no positive results, but they are testing all the details as quickly as they can.

 I will keep you posted. We should have some results for you soon.

Thank you for your patience.

Hi, Georgi

I am sincerely sorry for all this time passed.

Unfortunately, no positive results from the developers yet, but we placed this issue at the highest priority since you have already been waiting so much.

The developers are doing their best to isolate the root of the issue as quickly as possible.

We will keep you posted and we will intensively check in with them every day.

Thank you again for your patience and cooperation.

Hi, Georgi

We are still checking in with the developers every day, they are unfortunately not successful yet in getting the root of the issue. Apologies from us once more that it is taking much longer than expected, to put it mildly.

It is quite frustrating for us, but I can't even begin to imagine how it is from your end.

We did not have another report quite like this yet. There are a couple of other small bugs that we successfully resolved with a fix, but this is a different issue.

We will certainly keep intensively checking with the developer Team, and they are doing their best to isolate the issue for us.

Thank you again for your patience.

Hi, Georgi

Sorry once more for all the waiting time.

I am glad to say we have an update on this.

The developers have found, on both the older and latest Amelia version;

on this plugin 'Freesoul Deactivate Plugins' settings ,  for that particular booking page, the WooCommerce was disabled, and it was creating these errors.

As soon as the developer enabled WooCommerce in the 'Freesoul Deactivate Plugins'  for the page,

the booking starts to work without issues.

So, our suggestion is, if you can please update Amelia again to the latest version;  and please check in 'Freesoul Deactivate Plugins'  to enable WooCommerce for the booking page, and it should work.

Please let me know how it goes, we will be waiting for your reply.

Thank you.

Hi, Georgi

Just wanted to advise, as we said, in our local testing environment everything was OK now,

but we will carefully monitor for your response - In case if you notice any errors still, 

for us it will be best if possible to stay on the latest version and send us a link to the page where the issue is so that we can quickly inspect the browser console -

Alternatively, if you have to revert to the older version, you can do so - but if you can at least take a moment to take a screenshot of the browser developer console, with the console tab, and the network tab screenshots showing any errors highlighted in red color;

Looking forward to your reply. Thank you

Hi, Georgi.

It seems we found the main root of the issue.

This is a glitch that we dealt with only a couple of times, and we will work to fix it permanently in the future;

Basically something happened so the database did not correctly update all the Amelia fields.

I tried to access your database on the live site, but it seems you didn't give us Access to the database yet, from your hosting ; at least i can't find the access and credentials anywhere;

so i tried installing this plugin WP PhPMyAdmin that can also access your DB remotely;  but it says i have no access, possibly some security feature of the hosting or site :

I will give you instructions to fix this, and if you can't do it, we can do it for you -  If you can send us Access information for your Database;

But you can give it a try, here are the instructions :

If you log into your database, find these 2 tables:  wp_amelia_users    and  wp_amelia_events  

( the wp_ prefix is default WordPress,  but on your database it is probably different, but you can easily recognise it, all the tables will have the same prefix)   ;

In   wp_amelia_events, you will have to add a new column, and copy the same setup as i have on my database here :

Column name : maxCustomCapacity

Type : Numeric > INT

Length, values : 11

Default : NULL

And set those 2 checkboxes, as on my image, for Null and Adjust Privileges;

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On the other table wp_amelia_users

Also add new column,  name it   timeZone   and copy the same settings as are shown on my image above.

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This should fix it, but please let me know how it goes, i will look out for your response.

Hi, Georgi 

I forgot to say, for  the other column, the exact name of the new column in the table wp_amelia_users should be timeZone 

, and you can use the same settings as are shown on my screenshot.

Hi, Georgi 

I have been trying to figure this out on my own since you sent the response yesterday, but i will need help from the developers, it is a bit above my level of expertise, for the WooCommerce errors.

- They are not at the Office during weekend, so i will get assistance from them first thing at Monday, as early as possible, and i will make sure to pass all the details that we discovered since then.

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I agree with you, it does seem exactly as you described, seems that we are getting very close to isolate what happened for that particular service category.

I will still keep you posted.

Thanks for all the cooperation and patience.

Hi, Georgi 

Thank you for this update, and well done for isolating the issue further, by changing the redirection.

I can see exactly what you mean. 

I am happy to see that the main issue is resolved, at least you can get the bookings going, which is the most important goal;

but regarding the redirection to allow customers to add to calendar,

 i will see with the developers if they got any temporary workaround to allow redirection to Amelia calendar at this time, and we will work on a permanent fix as well as soon as possible.

I will come back to confirm once they take another look at everything.

Hi, Georgi 

The developers took another look.  We should be able to completely resolve Adding to Calendar, and redirection.

- For example, on this page https://studio246.bg/book-3hrs/ ,  they can successfully redirect to Amelia Add to calendar page;

for the page https://studio246.bg/book-2hrs/ at first did not work, because you had some plugins deactivated for that page through the Freesoul  Deactivate Plugins;

when they checked to activate all the plugins on that page, everything functioned without issues, and redirected.

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Also, on the Amelia General Settings, they noticed you did not enable the option :  Show Add To Calendar option to customers;

Just to note to double-check that as well.

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Can you please tell us, if you still have the redirection issues, and point out on which pages it happens,

and our devs should be able to troubleshoot them for us?

Hi, Georgi .

Thanks for confirming it, just to be sure.

I am in communication with the developers intensively every day, and i follow the progress.

I will still keep you posted on any new information. Thank you

Hi, Georgi .

I got confirmation by the developers, they have identified the root of the issue;

A fix will be released as part of the upcoming Update.

I can't guarantee the exact day, but it should be one the upcoming several days.

When you update the plugin, this should be completely fixed.

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ronnie, i am not sure if you have the exact same issue.  If you wish, you can open a new ticket, and we can investigate your booking site to see if it is exactly the same;  or you can wait for a couple of days when we launch the new Update;

and after the update, you can check if the issue is fixed.

Thank you both for your patience.

Hey, Georgi and ronnie , i am happy to report our devs launched the new Update today.

Can you update Amelia, and let me know if the issues are fixed?
Looking forward to the reply.

Hey, Georgi 

Sorry for the delay.

I am happy to hear that "almost" everything is well

Our developers pushed another update, we had this bug for fonts on the new form affecting other fonts of the page;

Can you check did you update to the version 5.0.1 ?

Thank you

Hi, Georgi 

I am delighted to hear that this has been resolved. 

Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.

Have a great day!