We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Maxime SANCHEZ Email notification and sms don’t workClosed   Amelia   Updated June 27, 2022 at 11:39am   6 Most recent comment from Miloš Jovanović:Hi, Maxime Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Maxime SANCHEZ Impossible to access customer pannelClosed   Amelia   Updated June 27, 2022 at 11:12am   9 Most recent comment from Aleksandar Vuković:I'll take a look at it, Maxime, and help our agents respond as soon as possible if I find anything. Debbie Hughes Hughes HIGH PRIORITY: CANNOT SCHEDULE APPOINHTMENTS FOR NEXT 7 DAYSClosed   Amelia   Updated June 27, 2022 at 11:11am   9 Most recent comment from Miloš Jovanović:Hi, DebbieSorry for the delay, i checked with developers.Thank you for confirming all the details.The developers  flagged this as a bug, you are correct - in versions before 5.0 ,  we were able to ... Malzom Remove Employee Name from the woocommerce invoiceClosed   Amelia   Updated June 27, 2022 at 11:03am   2 Most recent comment from Marko Davidović:Hello Malzom, Thank you for reaching out to us.You choose which information will be sent to WooCommerce by setting the metadata in Amelia / payments / set metadata and description. There you set up pl ... alexis denorme ask for technical informationClosed   Amelia   Updated June 27, 2022 at 9:53am   2 Most recent comment from Miloš Jovanović:Hi, alexisFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Jessica After hour feeClosed   Amelia   Updated June 27, 2022 at 9:15am   2 Most recent comment from Marko Davidović:Hello Jessica, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.Prices in Amelia depend on the price of the service, but also on the employee. You can ... Giam Show Services and Packages in 1 Booking FormClosed   Amelia   Updated June 27, 2022 at 9:00am   7 Most recent comment from Uroš Jovanović:Hello Giam,Glad to be able to assist you.Please reach out to us if you have any other questions. Giam Bug Fixed on WooCommerceClosed   Amelia   Updated June 27, 2022 at 8:36am   3 Most recent comment from Uroš Jovanović:Hello Giam,Thank you for reaching out to us.There was an issue reported with the issues coming up after the WooCommerce payment method has been disabled and the WooCommerce plugin has been disabled/ ... Krystal Valencia Valencia Outlook IntegrationClosed   Amelia   Updated June 27, 2022 at 8:20am   16 Most recent comment from Uroš Jovanović:Hello Krystal.Thank you for the update.I managed to connect the Outlook Calendar with the test employee that I created on your website.Can you please provide me with a video of what happens when you ... Paul Kim Request of Automatic payment cancellingClosed   Amelia   Updated June 27, 2022 at 8:07am   6 Most recent comment from Marko Davidović:Hello Paul,You are most welcome. If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best. Luis Ojeda Cant submitClosed   Amelia   Updated June 27, 2022 at 7:45am   9 Most recent comment from Uroš Jovanović:Hello Luis,Apologies for the delayed response, but we do not work on weekends.Glad to hear that you managed to resolve this issue.Please reach out to us if you have any other questions. Maxime SANCHEZ Impossible to paid with paypal smartphoneClosed   Amelia   Updated June 27, 2022 at 7:43am   11 Most recent comment from Uroš Jovanović:Hello Maxime,Glad to hear that.Looking forward to your update. Craig Janelli Maps IssueClosed   Amelia   Updated June 27, 2022 at 7:13am   2 Most recent comment from Marko Davidović:Hello Craig, We are glad to hear that everything is working now. If you have any more questions please open another ticket and we will gladly help you there. And we will close this one for you.We wish ... Fatima Instagram booking button integrationClosed   Amelia   Updated June 26, 2022 at 9:36pm   3 Most recent comment from paty elias:Hello,You can use https://linktr.ee/ and drop your calendar link into one of the URL slots. Michael Baker All services showing $0 in cart/checkoutClosed   Amelia   Updated June 26, 2022 at 9:31pm   7 Most recent comment from Miloš Jovanović:Hi, Michael You're welcome.Anything else that we could assist with, please don't hesitate to create new tickets.Thank you