We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

amir google calendar old apptClosed   Amelia   Updated June 28, 2022 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello Amir,Thank you for reaching out to us.Unfortunately, it is currently not possible to display the bookings that were created before the employee was connected with the Google Calendar.Hope this h ... Aline Booking - postal code - multiple slots per employeeClosed   Amelia   Updated June 28, 2022 at 9:51am   3 Most recent comment from Miloš Jovanović:Hi, Aline I thought of something else, sorry, i didn't think of it straight away.I believe we won't be able to hide the time slots from the days - if you wish employees to be available m ... Tj Williams my download is not workingClosed   Amelia   Updated June 28, 2022 at 8:32am   2 Most recent comment from Marko Davidović:Hello Tj, Thank you for reaching out to us.We don't know what happened and you can download it from our store at any time. There shouldn't be any issue with that we have tested it and we se ... João Lopes Webhooks customer emailClosed   Amelia   Updated June 28, 2022 at 7:22am   3 Most recent comment from Marko Davidović:Hello João, We are glad that everything has been sorted out. If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best. Justin Service extras not being displayedClosed   Amelia   Updated June 27, 2022 at 8:50pm   2 Most recent comment from Miloš Jovanović:Hi, JustinI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3071160/ For future reference, please don't open m ... Justin Amelia Plugin Extras BugClosed   Amelia   Updated June 27, 2022 at 8:50pm   2 Most recent comment from Miloš Jovanović:Hi, JustinI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3071160/ For future reference, please don't open m ... Nathan Mutliple bookingClosed   Amelia   Updated June 27, 2022 at 2:48pm   4 Most recent comment from Uroš Jovanović:Hello Nathan,Thank you for your feedback. I will forward this to our management team directly and hope that this will be integrated with the next couple of updates, but I cannot provide you with the E ... ERYILMAZ Izzet Calendar locked & Form not updatingClosed   Amelia   Updated June 28, 2022 at 7:07am   13 Most recent comment from Marko Davidović:Hello Izzet,We just got the feedback from our colleagues and they have told us that your ReCaptcha key is not good. Once you disable or change it everything should be fine.Hope this helps. Chuck Mannella Email Notifications TemplateClosed   Amelia   Updated June 27, 2022 at 1:45pm   9 Most recent comment from Uroš Jovanović:Hello Chuck,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Julien Client stopClosed   Amelia   Updated June 27, 2022 at 1:23pm   2 Most recent comment from Uroš Jovanović:Hello Julien,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... marta Booking past appointmentsClosed   Amelia   Updated June 27, 2022 at 1:01pm   2 Most recent comment from Uroš Jovanović:Hello Marta,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Azin Mehrjou adding a package to a clientClosed   Amelia   Updated June 27, 2022 at 12:46pm   2 Most recent comment from Marko Davidović:Hello Azin, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. When buying a package, the client must buy the package from the front. Currently, there i ... Melinda Days vs Hourly DurationsClosed   Amelia   Updated June 27, 2022 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Melinda,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3070473/ For future reference, please don't ope ... BFM Day placeholderClosed   Amelia   Updated June 27, 2022 at 11:40am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature/plaeholder is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  Feature ... Maxime SANCHEZ Email notification and sms don’t workClosed   Amelia   Updated June 27, 2022 at 11:39am   6 Most recent comment from Miloš Jovanović:Hi, Maxime Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ...