We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

sebastien Boyer Not workingClosed   Amelia   Updated June 29, 2022 at 11:31am   2 Most recent comment from Marko Davidović:Hello Sebastien, Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site one every service?  2. If they are, is the employee assigned to these services? ... amir Email reminder and cronClosed   Amelia   Updated June 29, 2022 at 11:01am   4 Most recent comment from Uroš Jovanović:Hello Amir,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Peter Nordin Sms nummer is americanClosed   Amelia   Updated June 29, 2022 at 10:49am   2 Most recent comment from Uroš Jovanović:Hello Peter,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3073137 For future reference, please don't open ... Celine Böse Email + Phone mandatoryClosed   Amelia   Updated June 29, 2022 at 10:46am   3 Most recent comment from Marko Davidović:Hello Celine, We are glad to hear that everything has been resolved. If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best. Amol Time slots in AmeliaClosed   Amelia   Updated June 29, 2022 at 10:11am   10 Most recent comment from Aleksandar Vuković:Hi again.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If yo ... Jason Rescheduling function not working!Closed   Amelia   Updated June 29, 2022 at 8:02am   7 Most recent comment from Uroš Jovanović:Hello Jason,Glad to hear that.Looking forward to your reply. Hasse Can't see the booked appointmentsClosed   Amelia   Updated June 28, 2022 at 7:44pm   2 Most recent comment from Miloš Jovanović:Hi, Khalil Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... SAULO DA COSTA MOREIRA lentidão no meu sistemaClosed   Amelia   Updated June 28, 2022 at 7:39pm   2 Most recent comment from Miloš Jovanović:Hi, SAULO Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... C.C.D. G.B. Morgagni Custom date fieldClosed   Amelia   Updated June 28, 2022 at 6:44pm   2 Most recent comment from Miloš Jovanović:Hi, C.C.D. G.B. MorgagniFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer tha ... Nicole Perron Displaying Service SummaryClosed   Amelia   Updated June 28, 2022 at 1:23pm   4 Most recent comment from Marko Davidović:Hello Nicole,Can you please check if the id of a category is correct? Id 1 was just an example it can be 33 if your id of category is 33 for example. Looking forward to your reply. Kara Coupon field not workingClosed   Amelia   Updated June 28, 2022 at 12:46pm   6 Most recent comment from Uroš Jovanović:Hello Kara,The issue is that the coupon cannot be applied if the admin email is entered into the "email" field on the front end. Can you please test it out by erasing the admin email from the email f ... Marius Volden Booking time slots for eventClosed   Amelia   Updated June 28, 2022 at 12:41pm   2 Most recent comment from Uroš Jovanović:Hello Marius,Thank you for reaching out to us.1. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Craig Janelli New EmployeeClosed   Amelia   Updated June 28, 2022 at 12:39pm   4 Most recent comment from Marko Davidović:Hello Craig,Yes, that information is very important to us, thank you for that.The wp user can only connect to a user who has an "Amelia employee" role, and it will ignor admins, customers and so on, y ... amir rescheduled appointmentClosed   Amelia   Updated June 28, 2022 at 12:15pm   2 Most recent comment from Uroš Jovanović:Hello Amir,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... amir google calendar old apptClosed   Amelia   Updated June 28, 2022 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello Amir,Thank you for reaching out to us.Unfortunately, it is currently not possible to display the bookings that were created before the employee was connected with the Google Calendar.Hope this h ...