Hello Zaid,

Thank you for reaching out to us.

Did you link employees to their Outlook calendars? Please check if you are looking at a good calendar, there is a drop-down where you can select several calendars from one Outlook account. You need to select the right one.

Hope this helps.

Hello Zaid,

I noticed that my colleague is already working on the issue with Outlook that you have on this ticket https://tmsplugins.ticksy.com/ticket/3065693/.

You will continue to resolve the issue with my colleague on the other ticket because it is the same issue.

For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.

We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!

If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!

Thank you for your understanding!

Hello Zaid,

As far as we can see, it is the same issue with Outlook, but I passed it on to my colleague and he will adjust everything in regards to Outlook because you have already started solving the issue with it.

So hopefully it will be resolved. We wish you all the best.

Hello Zaid,

Thank you for the additional information. I passed on all your information to my colleague, who is already working on your issue.