We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ash Kirby HTML Email TemplatesClosed   Amelia   Updated September 23, 2022 at 2:46pm   4 Most recent comment from Uroš Jovanović:Hello Ash,Thank you for sharing the conversation here.Please let us know if you have any other questions. Alexandra Galindo Cron ConfigurationClosed   Amelia   Updated September 23, 2022 at 1:49pm   4 Most recent comment from Uroš Jovanović:Hello Alexandra,Yes, the same applies to WhatsApp notifications as well. Please confirm if this works or not.Looking forward to your reply. Peggy Weijgertze Recurring appointments don't show up in Google CalendarClosed   Amelia   Updated September 23, 2022 at 12:29pm   6 Most recent comment from Marko Davidović:Hello again Wilma,No worries, we are glad to hear that everything is working now.If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best.H ... Rodrigo On-Site payment modeClosed   Amelia   Updated September 23, 2022 at 10:48am   2 Most recent comment from Marko Davidović:Hello Rodrigo, Thank you for reaching out to us.Yes, of course. You need to enable those methods in the payment section and you can also choose what payment method will be available for each service i ... Bob Customer RegistrationClosed   Amelia   Updated September 23, 2022 at 10:45am   2 Most recent comment from Marko Davidović:Hello Bob, Thank you for reaching out to us.You can add custom fields to your information section, and there you can ask your customer for additional information. You can read more about custom fields ... Roxane Fedrigo Stripe IntegrationClosed   Amelia   Updated September 23, 2022 at 10:39am   2 Most recent comment from Marko Davidović:Hello Roxane, Thank you for reaching out to us.You have a metadata option that needs to be configurated in Amelia/settings/paymentsHope this helps. Marina Sign in with GoogleClosed   Amelia   Updated September 23, 2022 at 10:37am   2 Most recent comment from Marko Davidović:Hello Marina, Thank you for reaching out to us.When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably alrea ... Philippe Weickmann DatabaseClosed   Amelia   Updated September 23, 2022 at 10:34am   4 Most recent comment from Aleksandar Vuković:Hello Anne.Amelia stores user data (customers, employees, managers, and admins) along with the info about appointments, events, work hours, etc. so the tables related to Amelia store only relational i ... Krzysztof Export of the event Attendees listClosed   Amelia   Updated September 23, 2022 at 10:00am   4 Most recent comment from Uroš Jovanović:Hello Krzysztof,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Adem Location of servicesClosed   Amelia   Updated September 23, 2022 at 9:40am   6 Most recent comment from Marko Davidović:Hello Adem,I'm afraid we don't understand what the issue is. You can create 2 services, one is at the school and the other is in-house.As we mentioned, you can assign employees to different ... Orthnell Cash Calendar StylesClosed   Amelia   Updated September 23, 2022 at 9:06am   2 Most recent comment from Uroš Jovanović:Hello Orthnell,Thank you for reaching out to us.There is no video at the moment, but you can check the following article on how to customize a new booking form.Please let me know if this helped you or ... Pratham A Can we change the hierarchy of the BookingClosed   Amelia   Updated September 23, 2022 at 8:33am   2 Most recent comment from Aleksandar Vuković:Hello Pratham.Changing the order in which the forms operate is currently not possible. Please feel free to add this to our Feature Suggestion page, here: https://features.wpamelia.com/ Rosenyl PREGUNTAS SOBRE AMELIAClosed   Amelia   Updated September 23, 2022 at 7:54am   2 Most recent comment from Marko Davidović:Hello Rosenyl, Thank you for reaching out to us. If we understood you correctly, you want only new users to pay a deposit and not the old ones? Unfortunately, currently, this feature is not built-in i ... Orthnell Cash Event SetupClosed   Amelia   Updated September 23, 2022 at 7:41am   2 Most recent comment from Marko Davidović:Hello Orthnell Cash, Thank you for reaching out to us.Screenshot that you have sent used for services- amelia catalog, this is not used for events. We are sending you the complete list of our shortco ... Roxane Fedrigo Admin notificationClosed   Amelia   Updated September 23, 2022 at 7:19am   2 Most recent comment from Marko Davidović:Hello Roxane, Thank you for reaching out to us.Of course. You can add an additional mail addresse in notifications settings. This way you will get all the notifications that are being sent.If you have ...