As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Ofek Sitbon WhatsApp Integration isn't workingClosed   Amelia   Updated September 29, 2022 at 12:52pm   4 Most recent comment from Marko Davidović:Hello Ofek, Something is not set up right, otherwise, the template will be there. Can you please send us a couple of screenshots of your settings so that we can take a closer look?Looking forward to ... Igino plugin update errorClosed   Amelia   Updated September 29, 2022 at 11:56am   2 Most recent comment from Marko Davidović:Hello Igino,  Thank you for contacting us. We are sending you the latest version of Amelia in the attachment and a short instruction on how to update Amelia to the latest version. Go to Amelia Settin ... Francesca Kendall Booking form 2.0 widerClosed   Amelia   Updated September 29, 2022 at 11:54am   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://featu ... Paul Sallaway How to kill the annoying Customizer nag popup?Closed   Amelia   Updated September 29, 2022 at 10:24am   2 Most recent comment from Marko Davidović:Hello Paul, Thank you for reaching out to us.Currently, this is not possible to disable. But we have forwarded your suggestion to the right sector and hopefully, you will be able to do that in one of ... Jason Hoopes Booking Time SlotsClosed   Amelia   Updated September 29, 2022 at 8:53am   4 Most recent comment from Uroš Jovanović:Hello Jason,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Varun Multiple bookingClosed   Amelia   Updated September 29, 2022 at 8:50am   4 Most recent comment from Uroš Jovanović:Hello Varun,Thank you for reaching out to us. Really sorry to leave such an impression, I will now respond to the other ticket you created and we will be in touch until this issue is resolved.Suzanne ... Francesca Kendall Booking form 2.0Closed   Amelia   Updated September 29, 2022 at 7:30am   6 Most recent comment from Marko Davidović:Hello Francesca,At the moment there is only new 2.0 booking form for step by step booking wizard. You are using the catalog booking form and we didn't released new 2.0 catalog booking form. So e ... Laura Eynard Google APIClosed   Amelia   Updated September 28, 2022 at 8:47pm   2 Most recent comment from Miloš Jovanović:Hi, Laura Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Walter Multiday Event Bug with send to Google calendarClosed   Amelia   Updated September 28, 2022 at 12:37pm   7 Most recent comment from Marko Davidović:Hello again Walter,Since you have an event that's going to occur at the same time, two days in a row, you don't need to add multiple dates and times as you've shown us in one of the scr ... Isabelle BRIENNON plantage du site suite à mise à jour AMELIAClosed   Amelia   Updated September 28, 2022 at 11:13am   7 Most recent comment from Uroš Jovanović:Hello Isabelle,Glad to hear that you managed to install the latest version of the Amelia plugin.Please let us know if you have any other questions. Stacey Xenidis custom fields in export not in separate rowsClosed   Amelia   Updated September 28, 2022 at 9:35am   4 Most recent comment from Uroš Jovanović:Hello Stacey,Thank you for reaching back out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside� ... PeriPeriCreative Extras as woocommerce itemsClosed   Amelia   Updated September 28, 2022 at 8:30am   6 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpame ... Promsy Célia Email in SPAMClosed   Amelia   Updated September 28, 2022 at 8:26am   6 Most recent comment from Uroš Jovanović:Hello Promsy,I would suggest that you switch over to the SMTP mail service.SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but yo ... alexandre calmet error in Working hoursClosed   Amelia   Updated September 28, 2022 at 8:07am   8 Most recent comment from Uroš Jovanović:Hello Alexandre,That is fine, I will have this ticket closed, please let me know if you have any other questions. Nerry cannot open on sundays and saturdaysClosed   Amelia   Updated September 28, 2022 at 7:45am   4 Most recent comment from Marko Davidović:Hello Nerry,Availability of the service depends on employee working hours. Just go ti employee/edit employee and set that your employees work on Saturdays and Sundays like this If you have any more q ...