As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

James Barnett Remove Tickets Sold / Slots available from listClosed   Amelia   Updated October 3, 2022 at 1:03pm   2 Most recent comment from Marko Davidović:Hello James, Thank you for reaching out to us.You can hide the "Capacity" Visibility in customize section. Just change to the event booking form like thisAnd turn off the capacity option If you have ... Alban De Michiel Full version downloadClosed   Amelia   Updated October 3, 2022 at 12:07pm   6 Most recent comment from Uroš Jovanović:Hello Alban,Glad to be able to assist you.Please let us know if you have any other questions. soufian AE E-mail not arriving to customers or employeesClosed   Amelia   Updated October 3, 2022 at 10:53am   10 Most recent comment from Marko Davidović:Hello Soufian,This time we have booked directly from the front as you can seeAnd we got the mail immediately that informs us about the appointment.So we have tested this from the backend and now from ... David Andrew Employees > assigned services > spotsClosed   Amelia   Updated October 3, 2022 at 10:43am   15 Most recent comment from Uroš Jovanović:Hello David,Thank you for the update.Can you please test it out now and let me know if it works or not?In regards to the notifications settings, this is the current configuration of your email notific ... Ibrahim Güner Set specific time for an serviceClosed   Amelia   Updated October 3, 2022 at 10:30am   7 Most recent comment from Uroš Jovanović:Hello Ibrahim,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versi ... LOGAN MCKINLEY The information added to my Outlook Calendar is no longer laid out properly, it was perfect before.Closed   Amelia   Updated October 3, 2022 at 10:22am   12 Most recent comment from Uroš Jovanović:Hello Logan,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Ovidio How to translate text in page when there's no appointments availableClosed   Amelia   Updated October 3, 2022 at 9:51am   10 Most recent comment from Uroš Jovanović:Hello Ovidio,Would you be able to provide me with the FTP access and I will have this done for you?Looking forward to your reply. Mike Hide event spotsClosed   Amelia   Updated October 3, 2022 at 9:48am   2 Most recent comment from Uroš Jovanović:Hello Mike,Thank you for reaching out to us.You can do that on the Amelia/Customize page.Please let me know if this works for you or not.Looking forward to your reply. Mandy Oldfield Deleting eventsClosed   Amelia   Updated October 3, 2022 at 9:43am   2 Most recent comment from Uroš Jovanović:Hello Mandy,Thank you for reaching out to us.For that purpose, I would suggest that you disable the "Event canceled by admin" notification template when you delete events and the customers should not ... Ahsan Time slot issueClosed   Amelia   Updated October 3, 2022 at 9:38am   2 Most recent comment from Marko Davidović:Hello Ahsan, Thank you for reaching out to us.I can see that this is a duplicate ticket, and , my colleagues are already working on the other tickethttps://tmsplugins.ticksy.com/ticket/3131505/For fu ... Susan Customer notificationsClosed   Amelia   Updated October 3, 2022 at 9:35am   32 Most recent comment from Miloš Jovanović:Hi, Susan. I am delighted to hear that you have now successfully solved that issue, as well.It was very strange, as I was not logged in my account on your site  - so i am not sure what happened, to b ... Alex ServiceClosed   Amelia   Updated October 3, 2022 at 8:33am   2 Most recent comment from Marko Davidović:Hello Alex, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Looking forward to your ... Marco Custom Field not showing in auto generated emailsClosed   Amelia   Updated October 3, 2022 at 8:19am   10 Most recent comment from Marko Davidović:Hello Marco, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Javier Mandrille Create client from front end employee panelClosed   Amelia   Updated October 3, 2022 at 6:40am   4 Most recent comment from Marko Davidović:Hello Javier, Unfortunately, Amelia doesent have integrations with JetFormBuilder. So we can not tell if that will work or not. I'll kindly ask you to add it as a feature suggestion on this link ... Marina optimizationClosed   Amelia   Updated October 13, 2022 at 10:48am   9 Most recent comment from Miloš Jovanović:Hi, MarinaOnce again my sincerest apology for all the waiting time.We will have to escalate this to our Developer Team, since our 2nd level Team was unable to get to the root of the issue, despite our ...