We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mary Email configurataionClosed   Amelia   Updated September 27, 2022 at 12:14pm   6 Most recent comment from Uroš Jovanović:Hello Mary,Thank you for providing me with the credentials.The password that is required for the SMTP Yahoo connection is  your Yahoo Mail app password (it’s not the password you use to log in to ... Jon Adding Appointments to package on new StepByStep Booking FormClosed   Amelia   Updated September 27, 2022 at 12:00pm   10 Most recent comment from Miloš Jovanović:Hi, Marti Sorry for the waiting time.Thank you for opening a separate ticket for your situation.Of course, we will follow both tickets, and see if it is exactly the same issue,and if so - hopefully ... Carrie Locations on email notificationsClosed   Amelia   Updated September 27, 2022 at 11:57am   6 Most recent comment from Marko Davidović:Hello Laura,We figured out what the issue was. You didn't set up the locations through API you just created locations with the name. And then you used the locations address placeholder instead lo ... César Yucra Reserve several slots at the same time for the same employee.Closed   Amelia   Updated September 27, 2022 at 11:38am   2 Most recent comment from Uroš Jovanović:Hello César,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Denis Email Notification Placeholder Custom PricingClosed   Amelia   Updated September 27, 2022 at 10:08am   8 Most recent comment from Marko Davidović:Hello Denis,We tested this on several devices and failed to replicate the issueIt is not clear to us why you use custom price when we see that you only have one price at that event. You can set a regu ... Andreas Jantke Special day feature /weekend Coaching packagesClosed   Amelia   Updated September 27, 2022 at 9:48am   7 Most recent comment from Marko Davidović:Hello Andreas,Unfortunately, currently, this feature is not built-in in Amelia.You cannot create a conditional booking just like that. In my opinion, it would be best for you to create an event that w ... Emanuel TranslationClosed   Amelia   Updated September 27, 2022 at 9:08am   4 Most recent comment from Marko Davidović:Hello Emanuel,You are most welcome. Please do that and let us know how it goes.We wish you all the best. noam coustom adjusmentClosed   Amelia   Updated September 27, 2022 at 8:47am   2 Most recent comment from Marko Davidović:Hello Noam, Thank you for reaching out to us.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues wi ... Laurent Dani Recurring appointment placeholder in provider notificationClosed   Amelia   Updated September 27, 2022 at 7:57am   2 Most recent comment from Marko Davidović:Hello Laurent, Thank you for reaching out to us.That is how it works at the moment. I'll kindly ask you to add it as a suggestion on this https://features.wpamelia.com/ Features are pushed up on ... mike change text for stripe payment optionClosed   Amelia   Updated September 27, 2022 at 7:56am   4 Most recent comment from Marko Davidović:Hello Leilani,In that case, something is not set correctly. This is a proven solution that has been used several thousand times most recently yesterday and we know that it works. Please check and re ... Joe DePaemelaere View coupon usageClosed   Amelia   Updated September 27, 2022 at 7:19am   2 Most recent comment from Marko Davidović:Hello Joe, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this https://features.wpameli ... Amelie Two different calendarsClosed   Amelia   Updated September 27, 2022 at 6:59am   6 Most recent comment from Marko Davidović:Hello Amelie,We are glad that this has helped you. You can try to achieve this with the special day's option. You can read more about it on the following link https://wpamelia.com/configuring-sc ... world salmon council Events CalendarClosed   Amelia   Updated September 26, 2022 at 8:12pm   4 Most recent comment from Miloš Jovanović:Hi, world salmon councilSorry for the delay, we don't work weekends.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, pl ... Jason Time Zone woes with different servicesClosed   Amelia   Updated September 26, 2022 at 6:36pm   4 Most recent comment from Uroš Jovanović:Hello Jason,Thank you for understanding.Please let us know if you have any other questions. Aline Connection OutlookClosed   Amelia   Updated September 26, 2022 at 5:40pm   10 Most recent comment from Miloš Jovanović:Hi, AlineSorry about the waiting time.I just tried to connect one of your existing employees to my free Microsoft account, that i created for my "test employee",  and it worked.It simply asks me to ...