We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Promsy Célia Email in SPAMClosed   Amelia   Updated September 28, 2022 at 8:26am   6 Most recent comment from Uroš Jovanović:Hello Promsy,I would suggest that you switch over to the SMTP mail service.SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but yo ... alexandre calmet error in Working hoursClosed   Amelia   Updated September 28, 2022 at 8:07am   8 Most recent comment from Uroš Jovanović:Hello Alexandre,That is fine, I will have this ticket closed, please let me know if you have any other questions. Nerry cannot open on sundays and saturdaysClosed   Amelia   Updated September 28, 2022 at 7:45am   4 Most recent comment from Marko Davidović:Hello Nerry,Availability of the service depends on employee working hours. Just go ti employee/edit employee and set that your employees work on Saturdays and Sundays like this If you have any more q ... Cliff Blade Capacity Not UpdatingClosed   Amelia   Updated September 28, 2022 at 7:40am   5 Most recent comment from Marko Davidović:Hello Cliff,We process the tickets in the order in which they arrived or were escalated. Opening more tickets will not speed us up. We do our best, some cases are resolved the same day, while some spe ... Pam Davis Front-end booking form spins after 5.3 releaseClosed   Amelia   Updated September 28, 2022 at 6:29am   9 Most recent comment from Marko Davidović:Hello Pam,You probably have slightly different working hours set for that service. If you have any more questions please open another ticket and we will gladly help you there. And we will close this ... PH SureCart integrationClosed   Amelia   Updated September 27, 2022 at 9:13pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Thank you for your suggestion. We carefully follow customers' requirements and try to implement most of them if they appear in requests from time to time, ... Jeremiah Wilson Booked time still shows available on the front end.Closed   Amelia   Updated September 27, 2022 at 7:54pm   3 Most recent comment from Miloš Jovanović:Hi, Jeremiah Apologies, i just thought of something else.If you simply booked an appointment, and you don't want it to be available for other customers.Does this service have more capacity avai ... Alyson Melhus Multiple appointments at one time per employeeClosed   Amelia   Updated September 27, 2022 at 4:31pm   2 Most recent comment from Miloš Jovanović:Hi, Alyson Sorry for the delay-At this time it is not possible for an employee to book more than one appointment at the same time.We will try to add this option in the future, but i can't promi ... Mahmoud Calendar Doesn't appear on mobile devicesClosed   Amelia   Updated September 27, 2022 at 1:37pm   4 Most recent comment from Miloš Jovanović:Hi, Mahmoud. Sorry for the delay I can't seem to find any Amelia booking elements on your related page And also there are no console errors in the browser developer console, so it am not sure wh ... Christopher Wieber Taking attendance or marking appointments completeClosed   Amelia   Updated September 27, 2022 at 1:32pm   2 Most recent comment from Miloš Jovanović:Hi, ChrisFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Artyom Employer`s pageClosed   Amelia   Updated September 27, 2022 at 1:28pm   4 Most recent comment from Marko Davidović:We wish you all the best.Hello Jan,Unfortunately, we are not familiar with those plugins. but you can create a separate page for each employee in WordPress and there you can paste the shortcode for Am ... Matthew Gerrish Add a bcc to customer notification e mailsClosed   Amelia   Updated September 27, 2022 at 1:07pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Marc Steinlein Use local fontClosed   Amelia   Updated September 27, 2022 at 1:06pm   2 Most recent comment from Miloš Jovanović:Hi, MarcFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Faruk Uzun Booking Through API & Updating StatusClosed   Amelia   Updated September 27, 2022 at 1:05pm   5 Most recent comment from Uroš Jovanović:Hello Faruk,Thank you for the credentials.I logged into your website, but I can see that the Mail configuration was not set up.Can you please set it up and let us know if you still have the same issu ... Melanie Verbueken Next step button doesn't workClosed   Amelia   Updated September 27, 2022 at 12:24pm   2 Most recent comment from Miloš Jovanović:Hi, MelanieFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ...