We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marco Custom Field not showing in auto generated emailsClosed   Amelia   Updated October 3, 2022 at 8:19am   10 Most recent comment from Marko Davidović:Hello Marco, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Javier Mandrille Create client from front end employee panelClosed   Amelia   Updated October 3, 2022 at 6:40am   4 Most recent comment from Marko Davidović:Hello Javier, Unfortunately, Amelia doesent have integrations with JetFormBuilder. So we can not tell if that will work or not. I'll kindly ask you to add it as a feature suggestion on this link ... Marina optimizationClosed   Amelia   Updated October 13, 2022 at 10:48am   9 Most recent comment from Miloš Jovanović:Hi, MarinaOnce again my sincerest apology for all the waiting time.We will have to escalate this to our Developer Team, since our 2nd level Team was unable to get to the root of the issue, despite our ... Marcel ICS fileClosed   Amelia   Updated September 30, 2022 at 12:44pm   2 Most recent comment from Uroš Jovanović:Hello Marcel,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Jason Hoopes Amelia Employee/CustomersClosed   Amelia   Updated September 30, 2022 at 11:39am   2 Most recent comment from Uroš Jovanović:Hello Jason,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. This is because those two roles have completely different permissio ... Nick Onclin Agenda itemClosed   Amelia   Updated September 30, 2022 at 11:22am   2 Most recent comment from Marko Davidović:Hello Nick, Thank you for reaching out to us, but unfortunately, the plugin cannot be used for multi-day bookings. You can not create an appointment that lasts 168 hours. I'll kindly ask you to ... Charlotte Wertman Customizing formsClosed   Amelia   Updated September 30, 2022 at 10:47am   19 Most recent comment from Uroš Jovanović:Hello Charlotte,Thank you for the update.Please try the following shortcode, test it out and let me know if it works or not.[ameliastepbooking]Looking forward to your reply. Pauline QuestionsClosed   Amelia   Updated September 30, 2022 at 10:06am   2 Most recent comment from Marko Davidović:Hello Pauline, Thank you for reaching out to us.1. Yes, customer can cancel via link in notifications that you need to set up or via customer panel%appointment_cancel_url%” – An automatically gene ... Aziz Ibrahimov UpdateClosed   Amelia   Updated September 30, 2022 at 9:51am   10 Most recent comment from Uroš Jovanović:Hello Aziz,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the ... Kamel Berlime Form Version 2.0 keep loadingClosed   Amelia   Updated September 30, 2022 at 8:17am   9 Most recent comment from Aleksandar Vuković:Hello Kamel.Sorry for the delay.The issue has been resolved on your site. There is a minor glitch in v5.3 that happens on some sites, so we just disabled "Load entities on page load" in Settings/Activ ... Frédéric Prud\'homme Planning - Search of a customer shows "no data"Closed   Amelia   Updated September 30, 2022 at 7:31am   12 Most recent comment from Aleksandar Vuković:Hi again FrédéricOf course, it could be related to anything that's causing lag. A slow computer can cause this since it takes time to process a request locally, before going out to the server. ... James Barnett Event timesClosed   Amelia   Updated September 30, 2022 at 7:16am   4 Most recent comment from Marko Davidović:Hello James,We understand that and we will forward this ticket to appropriate sector also I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/ Featur ... Gerrit van Maarleveld Recurring paymentsClosed   Amelia   Updated September 30, 2022 at 7:07am   2 Most recent comment from Marko Davidović:Hello Gerrit van Maarleveld, Thank you for reaching out to us.We currently don't have a subscription feature built-in, but it is planned to be included in our Pro and/or Developer licenses at som ... Paolo Email NotificationClosed   Amelia   Updated September 30, 2022 at 6:49am   7 Most recent comment from Marko Davidović:Hello Paolo,That is strange beacuse most people in the world use that port. Can they unblock it?You can use 465 SSL also but if that doesn't work they need to enable the 587 port.SMTP Host – ... Juan Amor Counters are not updatedClosed   Amelia   Updated September 30, 2022 at 6:16am   8 Most recent comment from Marko Davidović:Hello Juan, Thank you for purchasing our product, and for reaching out to us. You are using the old version of Amelia 5.2 We now have a new version of Amelia 5.3. When the plugin is not up to date it ...