We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Emanuel WhatsApp Notifications From WhtaClosed   Amelia   Updated September 30, 2022 at 12:07pm   8 Most recent comment from Miloš Jovanović:Hi, EmanuelI got confirmation on this.We assume that this WhatsApp cloud API is connected with a business account on the meta platform,so you should hot have any issues.We are also using a WhatsApp Cl ... Tadeas Order of employeeClosed   Amelia   Updated September 30, 2022 at 1:25am   2 Most recent comment from Miloš Jovanović:Hi, TadeasSorry for the delay.I am not sure if i understood the questions correctly.1. If you mean, the order of the employee selection of a service dropdown,it will be in alphabetical order of the e ... Oliver Schönegge Reserve with Google integrationsClosed   Amelia   Updated September 29, 2022 at 3:33pm   6 Most recent comment from Uroš Jovanović:Hello Oliver,At the moment, there is no workaround in Amelia, but I hope that it will be implemented at some point in the future.Please let me know if you have any other questions. Ofek Sitbon WhatsApp Integration isn't workingClosed   Amelia   Updated September 29, 2022 at 12:52pm   4 Most recent comment from Marko Davidović:Hello Ofek, Something is not set up right, otherwise, the template will be there. Can you please send us a couple of screenshots of your settings so that we can take a closer look?Looking forward to ... Igino plugin update errorClosed   Amelia   Updated September 29, 2022 at 11:56am   2 Most recent comment from Marko Davidović:Hello Igino,  Thank you for contacting us. We are sending you the latest version of Amelia in the attachment and a short instruction on how to update Amelia to the latest version. Go to Amelia Settin ... Francesca Kendall Booking form 2.0 widerClosed   Amelia   Updated September 29, 2022 at 11:54am   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://featu ... Paul Sallaway How to kill the annoying Customizer nag popup?Closed   Amelia   Updated September 29, 2022 at 10:24am   2 Most recent comment from Marko Davidović:Hello Paul, Thank you for reaching out to us.Currently, this is not possible to disable. But we have forwarded your suggestion to the right sector and hopefully, you will be able to do that in one of ... Jason Hoopes Booking Time SlotsClosed   Amelia   Updated September 29, 2022 at 8:53am   4 Most recent comment from Uroš Jovanović:Hello Jason,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Varun Multiple bookingClosed   Amelia   Updated September 29, 2022 at 8:50am   4 Most recent comment from Uroš Jovanović:Hello Varun,Thank you for reaching out to us. Really sorry to leave such an impression, I will now respond to the other ticket you created and we will be in touch until this issue is resolved.Suzanne ... Francesca Kendall Booking form 2.0Closed   Amelia   Updated September 29, 2022 at 7:30am   6 Most recent comment from Marko Davidović:Hello Francesca,At the moment there is only new 2.0 booking form for step by step booking wizard. You are using the catalog booking form and we didn't released new 2.0 catalog booking form. So e ... Laura Eynard Google APIClosed   Amelia   Updated September 28, 2022 at 8:47pm   2 Most recent comment from Miloš Jovanović:Hi, Laura Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Walter Multiday Event Bug with send to Google calendarClosed   Amelia   Updated September 28, 2022 at 12:37pm   7 Most recent comment from Marko Davidović:Hello again Walter,Since you have an event that's going to occur at the same time, two days in a row, you don't need to add multiple dates and times as you've shown us in one of the scr ... Isabelle BRIENNON plantage du site suite à mise à jour AMELIAClosed   Amelia   Updated September 28, 2022 at 11:13am   7 Most recent comment from Uroš Jovanović:Hello Isabelle,Glad to hear that you managed to install the latest version of the Amelia plugin.Please let us know if you have any other questions. Stacey Xenidis custom fields in export not in separate rowsClosed   Amelia   Updated September 28, 2022 at 9:35am   4 Most recent comment from Uroš Jovanović:Hello Stacey,Thank you for reaching back out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside� ... PeriPeriCreative Extras as woocommerce itemsClosed   Amelia   Updated September 28, 2022 at 8:30am   6 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpame ...