As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Marina optimizationClosed   Amelia   Updated October 13, 2022 at 10:48am   9 Most recent comment from Miloš Jovanović:Hi, MarinaOnce again my sincerest apology for all the waiting time.We will have to escalate this to our Developer Team, since our 2nd level Team was unable to get to the root of the issue, despite our ... Marcel ICS fileClosed   Amelia   Updated September 30, 2022 at 12:44pm   2 Most recent comment from Uroš Jovanović:Hello Marcel,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Jason Hoopes Amelia Employee/CustomersClosed   Amelia   Updated September 30, 2022 at 11:39am   2 Most recent comment from Uroš Jovanović:Hello Jason,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. This is because those two roles have completely different permissio ... Nick Onclin Agenda itemClosed   Amelia   Updated September 30, 2022 at 11:22am   2 Most recent comment from Marko Davidović:Hello Nick, Thank you for reaching out to us, but unfortunately, the plugin cannot be used for multi-day bookings. You can not create an appointment that lasts 168 hours. I'll kindly ask you to ... Charlotte Wertman Customizing formsClosed   Amelia   Updated September 30, 2022 at 10:47am   19 Most recent comment from Uroš Jovanović:Hello Charlotte,Thank you for the update.Please try the following shortcode, test it out and let me know if it works or not.[ameliastepbooking]Looking forward to your reply. Pauline QuestionsClosed   Amelia   Updated September 30, 2022 at 10:06am   2 Most recent comment from Marko Davidović:Hello Pauline, Thank you for reaching out to us.1. Yes, customer can cancel via link in notifications that you need to set up or via customer panel%appointment_cancel_url%” – An automatically gene ... Aziz Ibrahimov UpdateClosed   Amelia   Updated September 30, 2022 at 9:51am   10 Most recent comment from Uroš Jovanović:Hello Aziz,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the ... Kamel Berlime Form Version 2.0 keep loadingClosed   Amelia   Updated September 30, 2022 at 8:17am   9 Most recent comment from Aleksandar Vuković:Hello Kamel.Sorry for the delay.The issue has been resolved on your site. There is a minor glitch in v5.3 that happens on some sites, so we just disabled "Load entities on page load" in Settings/Activ ... Frédéric Prud\'homme Planning - Search of a customer shows "no data"Closed   Amelia   Updated September 30, 2022 at 7:31am   12 Most recent comment from Aleksandar Vuković:Hi again FrédéricOf course, it could be related to anything that's causing lag. A slow computer can cause this since it takes time to process a request locally, before going out to the server. ... James Barnett Event timesClosed   Amelia   Updated September 30, 2022 at 7:16am   4 Most recent comment from Marko Davidović:Hello James,We understand that and we will forward this ticket to appropriate sector also I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/ Featur ... Gerrit van Maarleveld Recurring paymentsClosed   Amelia   Updated September 30, 2022 at 7:07am   2 Most recent comment from Marko Davidović:Hello Gerrit van Maarleveld, Thank you for reaching out to us.We currently don't have a subscription feature built-in, but it is planned to be included in our Pro and/or Developer licenses at som ... Paolo Email NotificationClosed   Amelia   Updated September 30, 2022 at 6:49am   7 Most recent comment from Marko Davidović:Hello Paolo,That is strange beacuse most people in the world use that port. Can they unblock it?You can use 465 SSL also but if that doesn't work they need to enable the 587 port.SMTP Host – ... Juan Amor Counters are not updatedClosed   Amelia   Updated September 30, 2022 at 6:16am   8 Most recent comment from Marko Davidović:Hello Juan, Thank you for purchasing our product, and for reaching out to us. You are using the old version of Amelia 5.2 We now have a new version of Amelia 5.3. When the plugin is not up to date it ... Emanuel WhatsApp Notifications From WhtaClosed   Amelia   Updated September 30, 2022 at 12:07pm   8 Most recent comment from Miloš Jovanović:Hi, EmanuelI got confirmation on this.We assume that this WhatsApp cloud API is connected with a business account on the meta platform,so you should hot have any issues.We are also using a WhatsApp Cl ... Tadeas Order of employeeClosed   Amelia   Updated September 30, 2022 at 1:25am   2 Most recent comment from Miloš Jovanović:Hi, TadeasSorry for the delay.I am not sure if i understood the questions correctly.1. If you mean, the order of the employee selection of a service dropdown,it will be in alphabetical order of the e ...